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1.7 Based on 90 reviews
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  • Customers like
    • Price 8
    • Will never buy from them again 7
    • Prices 3
  • Customers don't like
    • Refund policy for defective item 11
    • No effort put forth in resolving issue to customers satisfaction 9
    • Refund policy for wrong part 9

I ordered $624.49 worth of parts for my 2000 Excursion. I received 2 wheel bearings. Every other part, aka 9 other parts; all separately shipped, never came. When I called the customer service # the first time; they rudely told me that it was a shipping error and there was nothing he could do about it. After I told him I just wanted my parts that I had paid for over 3 weeks ago. He told me there was nothing he could do, nor was he interested in... Read more

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I have a check engine light that could come down to 1 of 2 parts, so thinking Id do the smart thing I ordered both parts so I could install and be more sure of success, however I didnt consider the possibility of failure on something like shipping. First issue Rock Auto has decided to go with DHL to ship item which resulted in 1 week to ship a package weighing 8 ounces 60 miles. Second issue instead of shipping me the 2 different parts I ordered... Read more

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Order 50605101 placed at 10:55am EDT on Thursday 8/18/16 and paid for Next Day Delivery. RockAuto web site said order will be shipped that same day and delivered next day, Friday 8/19/16. Thursday night order status changed to Monday, 8/22/16. Order delivered Monday, 8/22/16. Only partial ship charge refund. It was critical I received the part Friday to install on the weekend. Do not count on RockAuto to ship on time. I called RockAuto... Read more

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I have had 4 Rockauto power steering pumps fail. I live ie Ireland and each time I paid for a new pump, paid for shipping and paid for customs duty (usually totaling in excess of $300). I didi this because the shipping costs make returns expensive and complicated. In addition to the cost of pumps I have spent close to $2000 on mechanics bills taking pumps in and out of the car. On this latest occasion I offered Rockauto that I would buy yet... Read more

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Do not buy this part, it will not work. I installed 2 new parts from RockAuto and they were garbage and failed after 2 weeks. I called ford and bought 2 OEM parts. After I switched them out the truck is running great, 10,000 + miles now. RockAuto will not give me a refund for their garbage parts, I am pissed... The parts cost $48 a piece + shipping and RockAuto will only replace them. I do not want a replacement because they will not work. I... Read more

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  • From mobile
  • Aug 17
  • #902162

Very bad couldn't get help to place Order. Iam 67 and needed help. Rock auto has no cust service to Talk to. I will use them again.

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Luckily, when rockauto sends known previously returned defective products (in my case an electric fuel pump), if you paid with a credit card, you have recourse against them. If they wont correct their mistake by paying for return shipping, or if they refuse to even take a defective product at all, your credit card is your friend. File a dispute on the charge, with your credit card company, and you will be made whole again. Ask me how I know. Read more

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I purchased a Fuel Pressure Sensor from Rockauto on June 18, 2016. I was not able to install in in my second car until the first week of August. After scanning the computer code of the vehicle, I discovered that this "new part" from Rockauto was defective. Upon searching their website for a return option, I was informed that since I purchased it 55 days ago, Rockauto with not replace the part or refund my purchase price of $96.46... So much... Read more

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CANT GET HOLD OF THEM SAID GET MONDAY WEEK STILL HAVE TRYED TO GET MY MONEY CANT GET A HOLD OF THEM THEY SUCK THE TV ACK LIKE BETTER I GO TO A AUTO PART STORE WERE U CAN TALK TO SOMEONE

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I ordered side mirrors for my truck that required drilling holes, got everything mounted and then every time you close the door the mirrors move and when you go over 50 mph the mirrors move. There is no way to tighten the mirrors up. When I tried to make a return they wanted me to buy another set and would not return my money until I had mailed the defective set, which leaves me with a truck I cannot drive until the new ones arrive and also no... Read more

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they ship thru dhl takes a few days then it arrives at usps takes a couple more ,lot longer to get something than from other places . ordered on a sunday , will take til the next Monday to get the parts maybe.shipping that way. why not ship usps to start with, save a lot of shipping time? so order way ahead of any repair your doing . they sent me a email to give parts up to 8 days to show up that's ridiculous unless they are coming... Read more

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