RockAuto
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
RockAuto Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RockAuto has 2.4 star rating based on 4040 customer reviews. Consumers are mostly dissatisfied.
16% of users would likely recommend RockAuto to a friend or colleague.
- Rating Distribution
Pros: Price, Good prices, Prices.
Cons: No customer service, Customer service, No customer phone service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
RockAuto has 2.4 star rating based on 4040 customer reviews. Consumers are mostly dissatisfied.
16% of users would likely recommend RockAuto to a friend or colleague.
- Rating Distribution
Pros: Price, Good prices, Prices.
Cons: No customer service, Customer service, No customer phone service.44% of users think that RockAuto should improve its Customer Service.
44% of users say that they won't use RockAuto in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don't buy parts that your car needs to move. Got defective struts n I'm told to send them back an wait at least 3 days to get a reply. So your car sits on stands for a week really", "Five stars", "Cheaper isn’t always better. I advise you to go with someone that won’t be so hard to contact or speak with some people might be computer illiterate and don’t have any help getting on these things on computers to get these kind of things done and I just think it’s crazy that data I won’t except a phone call from someone and ask you all these questions about why you’re trying to call them as soon as you tell them for a refund that’s it you know it’s it’s nuts", "Great place to shop", "I punched in the right vehicle description, rotors were correct, pads correct but caliper incorrect. Dont expect the right part. Like shopping at Canadian Tire".
Most users ask RockAuto for the refund as a solution to their issues.
Review authors value the most Discounts and Special Offers. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top RockAuto Reviews
"Strut assembly oil leaks out"
KYB, strut assembly oil leak out with in about month I bought it from Rock auto .com Last month the left one or the oil inside the struts leak out order number...
"Return"
I ordered the power steering pump based on rock autos suggestion for my vehicle. When I went to return the product because it was a bad pump, they said I...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Waiting for refund
- Low prices
- Confusing web page for ordering parts
Preferred solution: Full refund
User's recommendation: Make certain you order correct parts, I haven't received a refund for products that ups tracking shows that rock auto has received the package. Second Issue Is ordering parts is confusing. I had ordered front brake pads but received rear.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Biloxi, Mississippi
Sent me wrong parts for my car and it screwed up my motor
I ordered a head gasket set and everything was fine but they sent the wrong seats we didn't know and we put them on we thought they were the right part and they were supposed to they were supposed to not have the umbrella on them which made them a quarter inch higher than they were supposed to be and we didn't know and we put the rocker arms on and tried to crank it and broke the rocker arms I'm going to I'm going to send the seats back to you see if I can get the right ones you gave me The l4 and I don't think I need The l4 I don't know what day or the wrong ones and it broke my rocker arms and that's why I'm mad cuz now I got to do it all over again and spend more money on parts and labor I don't know we'll see how this return policy is I've never had to return anything to them they were always right it's a good discount part and quality some things are lacking though that's all yeah I would use them before I go to a parts store
User's recommendation: Use them better than buy them from parts store triple prices
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Adams, Minnesota
Resolved: Robot wont let me return junk part
Company fixed the issue and I have been provided with full refund.
Found an email address on 3rd party site. Sent off an email with pictures and they responded next day, they apologized and are issuing a full refund without me even needing to ship the junk park back. Email was service@***.com for anyone else that runs into this...
I attached the picture of the alternator they sent me next to the one I removed from my wife's van. Try to guess which on is the new one haha..
they are both covered in grease and crud. I think they seriously sent me someone else's core.
User's recommendation: No customer service anymore
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Reclamo paquete perdido
llevo dos compras seguidas que el paquete no es entregado en el almacén de destino y no hay una invitación profunda por lo tanto no puedo continuar haciendo compras, rockauto da soporte de oficio con firma pero no hay foto del lugar ni sello de recibido el almacén esta dispuesto a responder pero necesita esclarecer y certificar quién recibió o donde de entrego el paquete por allá no está y hoy llego uno y estábamos atentos yo en comunicación con la gerente de operaciones esperando que llegara el paquete siguiendo la ruta y me llegó correo que fue entregado y nunca llegó al destino o es una mala entrega en otro almacén o es un robo planificado ya que no hay sello del mismo la gerente de almacén me pide que se comunique con ella o valla de nuevo y señale donde y a quien le entrego los dos últimos paquetes para ellos es en otro lugar ya que se le hizo seguimiento a este del lunes y no llegó necesito pronta solución y comunicación
Preferred solution: Deliver product or service ordered
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Verified Buyer
Resolved: Credits to account
Company fixed the issue and I have been provided with apology. I sent the parts I. And u wasn’t sure how to get my store credit but they took care of it.
- Great prices and availability of parts
- Fast and easy ordering
- No customer service & charge you for a return
- No phone number to speak to anyone
Preferred solution: I’m just trying to exchange for the proper parts it’s not simple considering there’s NO CUSTOMER SERVICE
User's recommendation: I REALLY like rockauto.com however, the fact that they don’t have a person to talk to is a bummer and it’s really put a damper on my return so overall I would give it a 3.5 just because of my personal experience
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The part i ordered , that they have advertised< is wrong. and i can't talk to anyone about.
I ordered a fuel pump for my daughter's car. It came in cracked, but that isn't the issue.
The one they have advertised is wrong. It isn't like the rest on the website.Delphi makes 2 pumps under this particular part number and rockauto has the wrong one listed. This pump does not fit 07-2012 Versas. I can't communicate this with them.
I want them to send me the proper one , but their online customer services pages do not have the option for communicating with them. Also, they can correct the website with this information. You fill out he form , answer the questions, and that is the end of the discussion..I have placed around 60 orders with them , and now i'm out $370.00. i am probably done with them.
The one on the left is on the website, but the one on the right is the correct one. same delphi part number.
- Prices
- Zero customer service and accountability
Preferred solution: a full replacement and this part fixed on their website
User's recommendation: this is just a fluke , but look at pictures and make sure its right.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: No customer support
They sent me a bad alternator and now they won't allow me to return it. This "remanufactured" alternator they sent me was more dirty than the one I took out of the vehicle.
It was missing parts too (insulator on stud). I stupidly trusted that it was ok and made it work by using the one off of the alternator I took out. Got it installed and it's a complete dud. 10 volts to battery terminals.
I went on their website and filled out their return form and now it says it's "non returnable" because I answered the question about the item being accurate by their description when I bought it. I said no, because I didn't purchase an old junk alternator. Now there is no chat and no phone number ANYWHERE so that I can contact them and figure out how I can get my $140 back.
I'mbe frustrated. Not only this but another one of the parts they sent me on this same order was complete junk too but at least I can return that according to their robot.
- Cheap and convenient
- Zero customer service
- Some parts are cheaply made
Preferred solution: Apology
User's recommendation: ZERO customer service
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order information 25942****
- Part availability
- Delivery time is a scam to get you to buy
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Saint Louis, Missouri
Received a package yesterday in the box has been wet and the cylinder head gaskets were completely covered in rust. I also did not receive the full set of piston rings that I ordered.
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Verified Buyer
I order 4 spark plugs and only got 3
- Pros is they have a good deals
- Cons dont read before shipping
Preferred solution: For them to send me the missing spark plug
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Verified Reviewer
Refund concern
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
The point does not fit or it is not the right part I have sent pictures of the one that come out the car
Preferred solution: If they can send me the right one, I sent a picture I need the right one I have a car tied up. If they do not have the port, I would like a refund.
User's recommendation: Not until they handle this problem I will recommend them then
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Haven't got part that I ordered and paid for I ordered two parts I got my fan clutch but it's been over a week they were supposed to deliver the water pump this past Monday
I have called RockAuto I've left messages on there answering machine I've talked to people at the Florida distributor still no luck I ordered a water pump for a 1990 model Ford aerostar van 3.0 L V6 they had told me that it would be here last Monday haven't heard nothing from them have not received my water pump and I think it's a *** poor deal that they have now I am tired of calling I'm tired of text messaging them the people ho ancer phones NEAD to go back to grade school and learn English ALSO E Bay is not Eny better THARE web sight SUCKS as DOES THARE phone people wen trying to make orders.. BOUTH suck
PISSED COAD193034
2680 WALKER RD Cragford AL 36255
Preferred solution: Deliver product or service ordered
User's recommendation: Watch them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Ordered new, received remanufactured, not paying for return shipping!
- Affordability
- Hard to reach customer service
Preferred solution: Full refund
User's recommendation: Thumbs down.
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Verified Reviewer |
Mabank, Texas
Resolved: Sent me the wrong part
Company fixed the issue and I have been provided with apology.
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Verified Buyer |
Buffalo, Minnesota
Disrespectful customer service and bent/broken parts
I bought parts and paid 30 for extra fast shipping and they show up busted and bent, i attempt to make a return request and get replacements, a few emails back and forth between a *** customer service agent, My rma label is not in your system and therefore wont let me print, extreme waste of money and time, lost most respect for this company as they have gone extremely downhill. Wont return my money and/or ship me replacement parts before the end of the week, i was supposed to have my car fixed today as of 1/9 and they didnt show up until late evening and i opened them this morning to be horribly defeated, Extremely disappointed
User's recommendation: don’t even bother buying from this company
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Fed ex falsified info
I had a pkg that was supposed to be delivered today march 8 2024. Driver said i declined the pkg which was a lie i was around the corner working.
I called fed ex they said i had to contact the sell which is hard since you dont haVe a number. I found one and it let me leave a msg. Im hoping someone can please call me back. Its a confusing situation cause thevhouse is my girlfriends dad house and he passed and the court is having the family sell it.
We live like 10 min away but i was working around the corner. No one denied the pkg. I would like the pkg sent to our new house at 45 sandy way.
Red bluff ca 96080. Please contact me asap this part cost me alot of money.
- Good prices
- No phone number can not contact anyone about issues
Preferred solution: Full refund
Rockauto FAQs
RockAuto is an online auto parts company. They ship auto parts from over 300 manufacturers to customers worldwide at warehouse prices.
Is it safe to order from RockAuto?
Customers choose RockAuto for their wide range of auto and body parts at affordable prices. However, RockAuto reviews on PissedConsumer.com alert defective items and expected payment for shipping when returning.
How can I track my RockAuto order?
RockAuto has a “Check Order Status” lookup function where you check your order status by providing your email address or phone number and order number.
What if I have not received a RockAuto order?
Go to the missing order on the “Orders Status & Returns” page. Select “Arrange a Return/ Report a Problem”. Report the package as either “Missing Part” or “Package Not Received”. You will be asked some questions to clarify the issue.
How do I return RockAuto parts?
Find the order on the “Order Status & Returns” page and click on “Arrange a Return/ Report a Problem” within 30 days of delivery. Provide the quantity you are returning and the reason for returning. Get a shipping label and send the items to the address provided in their original packaging.
How do I receive a RockAuto refund?
RockAuto issues a refund to your original payment method within 3 days of receiving your returned package. Once a refund has been issued to your original payment method, you will receive a confirmation email.
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I went through this with rock auto years ago because they sent me the wrong parts..twice! Finally had to get PayPal involved to get my money back.
I went to place an order a couple months later and put a hold on my account saying I must pay penalty fee of almost $100 before I could place my order. Needless to say I've never even considered buying from again.