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1.7 Based on 94 reviews
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  • Customers like
    • Will never buy from them again 8
    • Price 8
    • Prices 3
  • Customers don't like
    • Refund policy for defective item 11
    • No effort put forth in resolving issue to customers satisfaction 10
    • Refund policy for wrong part 9

I ordered $624.49 worth of parts for my 2000 Excursion. I received 2 wheel bearings. Every other part, aka 9 other parts; all separately shipped, never came. When I called the customer service # the first time; they rudely told me that it was a shipping error and there was nothing he could do about it. After I told him I just wanted my parts that I had paid for over 3 weeks ago. He told me there was nothing he could do, nor was he interested in... Read more

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Be careful if you have an issue for return or warranty. They have preset questions designed to entrap you so you will not be covered or eligible. I bought new headlights and became full of condensation within 2 months due to manufacture defect, even with a 1 year warranty not covered due to some fine print somewhere. They will ignore you if you contact them. Once they get their hands on your money all claims of great customer service are down... Read more

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RockAuto sent a rebuilt steering box for a 1973 Dodge Dart automobile. It cost me $200 to install the rebuilt steering box from RockAuto. The rebuilt steering box steers to left without touching the steering wheel. It could run me off the road! The mechanic shop never seen anything like this and they have been in business for over 30 years. I had to get another steering box from Advance Auto Parts. I lost $200 to install their bad part and... Read more

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I ordered a replacement tail light for an 09 Civic, the tail light is garbage! It looks like ***, it doesn't line up with the body compared to the OEM one at all and just looks like garbage. I ask for a refund and this is where my mistake was, I was *** enough to say I had installed it. HOW DO YOU KNOW HOW A TAIL LIGHT FITS IF ITS NOT INSTALLED! Rock Auto won't accept a return. I e-mail them saying I installed it for all of 3 minutes after... Read more

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  • From mobile
  • Sep 10
  • #916343

Everytime i used rockauto my card info was abused. Luckly the fraud dept of my cards caught it.

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  • From mobile
  • Sep 07
  • #914343

Ordered brakes never got them will not use them for parts again

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I purchased a Carter fuel pump from them back in March this year. For awhile the pump worked fine. People on my street mentioned to me that they could smell gasoline and I smelled it myself never thinking it was coming from my car.I moved my car on the street and found a puddle of gasoline on the ground under my car. I called the mechanic who replaced my old pump to this Rockauto Carter pump. He stopped by and done a check.He found gasoline... Read more

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I have a check engine light that could come down to 1 of 2 parts, so thinking Id do the smart thing I ordered both parts so I could install and be more sure of success, however I didnt consider the possibility of failure on something like shipping. First issue Rock Auto has decided to go with DHL to ship item which resulted in 1 week to ship a package weighing 8 ounces 60 miles. Second issue instead of shipping me the 2 different parts I ordered... Read more

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Order 50605101 placed at 10:55am EDT on Thursday 8/18/16 and paid for Next Day Delivery. RockAuto web site said order will be shipped that same day and delivered next day, Friday 8/19/16. Thursday night order status changed to Monday, 8/22/16. Order delivered Monday, 8/22/16. Only partial ship charge refund. It was critical I received the part Friday to install on the weekend. Do not count on RockAuto to ship on time. I called RockAuto... Read more

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I have had 4 Rockauto power steering pumps fail. I live ie Ireland and each time I paid for a new pump, paid for shipping and paid for customs duty (usually totaling in excess of $300). I didi this because the shipping costs make returns expensive and complicated. In addition to the cost of pumps I have spent close to $2000 on mechanics bills taking pumps in and out of the car. On this latest occasion I offered Rockauto that I would buy yet... Read more

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Do not buy this part, it will not work. I installed 2 new parts from RockAuto and they were garbage and failed after 2 weeks. I called ford and bought 2 OEM parts. After I switched them out the truck is running great, 10,000 + miles now. RockAuto will not give me a refund for their garbage parts, I am pissed... The parts cost $48 a piece + shipping and RockAuto will only replace them. I do not want a replacement because they will not work. I... Read more

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