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This is the response that I sent to Ralph. "I am appalled by your return policy on this item. Your server indicated this part as the correct part yet it did not fit. Rather than owning up to your mistake on your listing you state that the part could not be accepted as...
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2.3
I liked
  • Will never buy from them again
I didn't like
  • No effort put forth in resolving issue to customers satisfaction
  • Getting wrong parts and have no one to correct it
  • Irresponsible company
#1064474
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These people are not people but cons. I bought about little over 127.00 worth and this company charged an extra 10.00 for literally nothing but for themselves. Afterwards my package is received to not only find incorrect parts but older parts not purchased and was not...
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1.1
#1064153
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This is my second order, with Rock Auto. First order, several years ago, went smoothly. There prices are very reasonable. Shipping was prompt & cost also reasonable. "THIS TIME AROUND HOWERVER." Parts were ordered 6-2-17, & shipped on 6-7-17. They made it to USPS...
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4.1
I liked
  • Pricing quality
  • Prices quality
#1063655
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Rockauto - You r not selling me all of a part

Rockauto
#1064181
You're not adding the bushings for this part unless you're people don't know what they're talking about
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Rockauto - I have been waitin to receive my part for aprix. thre

Rockauto
#1063410
Ive been desling with fed extrying to fjnd ny oart which j paid $228.00 for...was first sent ti wrong address and now they are tracing it.
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Rockauto - No call center?

Rockauto
#1062236
I'm not pissed, just disappointed. Had a question about a muffler and if any gaskets needed to go with it, but couldn't reach a representative.
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Rockauto - A waste of time

Rockauto
#1061681
I refuse to spend money on a website where there is no way to speak to a human.If I have to go through all this to order a part then NO THANK YOU!!!Talk about *** poor service!
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Rockauto - Fustration is the only way to discribe it.
Ok my wife drives a 93' ford e350 club wagon with a 5.8 and duel Ac units. I looked up and ordered the correct kit that included the compressor, dryer, orfice tube, rear expansion valve and the 46 PAC oil. The kit didn't come with all the needed o-rings or flush but...
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1.0
#1062480
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I paid for Express mailing of my part and it failed to arrive on time. USPS regulations state that if your Priority Mail Express fails to arrive by the guaranteed time/day you will be fully refunded. I called RockAuto and informed their rep that my item failed to...
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1.7
#1062458
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I was Sent the wrong part 3 times and instead of calling the just keep sending the Wrong Part and they have the Nerve to Get Nasty with you instead of helping you throw the problem and then they don't want to send you a return Label they want you to pay for your own...
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#1061879
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Rockauto - Counterfeit parts or wrong parts
Rockauto - Counterfeit parts or wrong parts
Rockauto - Counterfeit parts or wrong parts
Rockauto - Counterfeit parts or wrong parts
It's being a terrible experience with the purchase of Monroe Struts from RockAuto. First there were wrong miss-matching parts in the boxes. Once informed, they quickly sent the correct parts. Then, the left side Strut assembly that came with the original Order was a...
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3.2
I liked
  • Fast shipping
  • Fast shipping law price
I didn't like
  • Wrong parts
  • Miss-matched pats
  • Fake parts
#1060924
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Rockauto! Beware ordered the correct rear wheel bearing part for 07 Ford Focus, received a bearing that was to small, had to pay to return their screw up. Seems 07 focus came out with 2 different size rear wheel bearings. a large and a small. Rockauto doesn't tell you...
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#1060692
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I ordered a FRONT RIGHT caliper for a dodge Durango. They shipped the right part number but inside the box was a front left caliper. After a lot of checking I was able to inform Rockauto that for this particular brand of caiper they had switched the left and right...
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3.4
I liked
  • Fast shipping
  • Avilability and selection of parts
I didn't like
  • Unwillingness to listen to customers
  • Blinkered approach to sops -costs them and customers more money
#1059736
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I ordered a part for a 2002 Dodge Dakota Quad Cab. I needed a drivers side power window regulator. The part came in but the part was wrong, and the box listed the part for a GM Sanoma truck. The part number's first few numbers are the same but the last numbers are...
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I didn't like
  • Customere service process
  • Customere servcie
#1058902
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