filters
state:
Show
city:
Show
category:
Show
product:
Show
I ordered Rotors and pads from Rock Auto for a 1998 Ford Ranger 2.5 L 2 wheel drive truck . I went to their website as I had in the past and entered the information in their fields as required. When my mechanic tried to fit them on the vehicle the rotors were not...
Read more
4.2
Product
I liked
  • Ease of use
  • I will never use them again
  • But then who cares when its the wrong part
I didn't like
  • Insufficuent product detail to ensure correct part
  • Refund policy for their error
  • Short warranty period
#1046758
Reply to reviews
When I placed my order it said my parts were at the same warehouse. That was not true I got 1 peice friday. I could see the 2part not the 3rd to be sure it was included. So I called customer service kind of the 888 number needs to removed it's not in service. The 608...
Read more
2.0
#1044476
Reply to reviews
Finally got the parts that nobody could tell me why it was delivered three days late, and I received a broken part that had been unwrapped. Ben C. was totally unhelpful, unprofessional, and the worst customer service person I ever dealt with. Word of advice, don't make...
Read more
Anonymous
TLH

I had the same experience today with RockAuto. I've been in the parts business with one of the largest Class 6,7 & 8 Truck manufactures in the World for 20 years. Never have I...

1.3
#1044202
Reply to reviews

Short Review for May 22, 2017

Rockauto
#1050535
4.5
I keep calling over and over again over 20 times can never get my issue resolved I want to order parts but nobody answers I have questions about the parts before I order very bad customer service
Comment Be first to start a discussion
Show

Nothing Yet Review

Rockauto
#1050447
Car is siting low ,need shocks. It also need a major tune up.
Comment Be first to start a discussion
Show

Side Window Vents Review

Rockauto
#1049350
5.0
The guy that im putting these parts on for told me he had an extended cab gmc sierra and it is a fouble cab or quad cab most people call it actually has 4 doors that open normal.and i need the set of rain guards for a 2006 gmc quad cab how do i go about this email or call 217-304-6579
Comment Be first to start a discussion
Show

Short Review for May 19, 2017, Pc_delivery

Rockauto
#1049292
5.0
I got an email stating that one or more of my parts I ordered for my Subaru are "not in stock and the inventory shown on the computer is incorrect". I need to know which parts we're not available ( i did not get an E-mail, Atown250@yahoo.com) and I need those parts ASAP. Am I able to get the next one available and prorate the price to match what I was going to pay?
Comment Be first to start a discussion
Show
Rock Auto sold me the wrong part and then refused to pick up shipping charges when I returned it. They flat out deny that there is a mistake on their end. They told me in the future to measure the part first before ordering. Yeah, In the future, I'll be sure to...
Read more
Anonymous
Mike

You people have the power to put this company out of business why don't you? I read up on all online companies that I want to buy a product from if it has to many negative re...

Product
#1040496
Reply to reviews
THIS COMPANY IS ***. THEY SELL CHEAP PARTS THAT ARE FAULTY. I PURCHASED A TURN SIGNAL FOR A 2007 JEEP GRAND CHEROKEE LIMITED HEMI BECAUSE MINE WOULD NOT TURN OFF ON THE LEFT TURN SIGNAL. WHEN I GOT MY NEW PART THE TURN SIGNAL SPOTED BLINKING THINKING IT WAS WORKING BUT...
Read more
1.7
I didn't like
  • Getting 2 faulty products
#1039984
Reply to reviews
Paid $41.32 for overnight shipping on a Thursday evening. Expecting package to arrive on Friday or by Saturday morning at the very latest. Guess what? Their overnight will be delivered by Monday at 8pm! rockauto only goes by business days, they do not do the Saturday...
Read more
Anonymous
Anonymous

Did they offer a Saturday option?Did you bother to check?Do you understand the concept of business days?Is the Fed Ex place open, if so why not go down there and get your part...

1.0
I didn't like
  • Customer service and misleading fed ex shipping
#1034693
Reply to reviews
Purchased lift gate struts, said to fit my car. Pressure is so high my wife can't close it. All they will do is replace with same part, IF I buy another one first. Stay away. No customer service, can't speak to live person. Once they have your money it's gone. Dear...
Read more
Anonymous
Parts Store GM

Just visit your local parts store and make the purchase. Yes, you will pay a few more bucks, but you also gain someone who will go to bat for you if the parts are wrong or de...

1.9
I didn't like
  • Replace defective products with another defective product
#1033559
Reply to reviews
RockAuto.com company is fraud. Sent me the wrong parts and claim I have to pay restocking and reshipping and still they tell me they won't give me any refund. Complete fraud! Checked the compatibility of my vehicle with parts even and they still sent the wrong parts...
Read more
After waiting 11 days I received wrong part. Now I have to go to fedx to return that which I did not order, and only then can I again wait for the right part (hopefully). I expected them to offer expedited shipping as this was not my mistake. There really is no loss to...
Read more
1.0
I liked
  • Cheap price
  • But then who cares when its the wrong part
#1032895
Reply to reviews
They send me wrong struts should have been a left and a right they send two lefts. They said return one and will send correct one. Well they send me another left again and they said i would have to return it and get a refund cause they won't se d another part. I said...
Read more