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I purchased a mirror for my 09 rav4. When I got the part and started to put it on, I noticed the connector was not the same. When I tried to return it through the online return process they refused saying the part had been "installed" When I called, I waited on hold...
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2.7
#1102575
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They have $208.00 of my money and won't give it back. I lost my home to fire along with two vehicles and all I had left was my 86 Dodge Ram and I had to order a carburetor for my truck off of my iphone, a 4 inch screen and mistakenly I checked return for store credit....
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1.2
#1099025
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Ordered Autoline TBI unit on July 17,2017 It was professionally installed on my GMC 2500 Suburban by MJT Automotive, Naperville, IL ASE Certified Mechanic. Engine started dying out at stop. Mechanic said gas was leaking into bore from gasket. Called Rock auto and was...
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Anonymous
Unsatisfied customer

Rock auto has the worst customer service ever they really do not want to help you they only want your money. They maybe cheap I rather pay a little more for better customer ...

1.6
I didn't like
  • Crappy customer service
  • Lack of support and follow up form labor claims manager
  • Insinuation part installation was not professionally done
#1097294
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Rockauto - UNACCEPTABLE

Rockauto
#1102407
1.5
Details
Told to wait for dhl to investigate, 1, 2 more weeks to repair vehicle, this is ***! I WILL NOT ORDER FROM THIS COMPANY AGAIN!!!
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Rockauto - Did not speak to a human...

Rockauto
#1101567
Wanted to speak to someone in customer service. ..
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Rockauto - Cant get ***. on order. want to speak to someone .no more da

Rockauto
#1099411
no time for this ***. ordered. cant get ***. says no info. on me but send me emails all the time!!! have ordered before . just want to talk to someone!! not comp. quest. i could have driven to you by NOW !!#
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Rockauto - Did not get to understand

Rockauto
#1099218
2.3
Details
Couldnt understand was more confused
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Value for money
Website
Rockauto.com sucks. The website took some orders and then rejected others while using the same card. Bank said nothing was wrong with my card. It's done this to me more than once now. Customer service isn't helpful when calling the number given by the website at all....
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#1092923
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There is practically no way to get them to figure out how to send this part back, ordered TYC 621430, radiator fan assembly. It said it was police edition, when it arrived it did not fit, was not police edition. Site said to order correct part and you would get return...
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Anonymous
beehomecoming_85

August 29...We finally had an answer of where to send the part ($30 to ship to them), they wanted a tracking number, my son sent it, no response. Said they never received it (...

2.3
I liked
  • Part availability
I didn't like
  • Not having address to return part and get money
  • Being lied to and cheated
#1089014
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You know I used you once before and I was amazed it wa great service all the parts were correct and the price is phenomenal. When I went through the last time I looked at some other parts I might be needing down the line. And now the day has come. The same 1998 Blazer...
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1.3
#1087654
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In the process of restoring my 2003 Cadillac SLS I was unable to find the radiator and catalytic converter for my car at any of the local parts stores and the dealer price was extremely high to say the least. To sum things up I was able to get the parts I needed at a...
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5.0
I liked
  • Product and prices
#1084529
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I ordered a complete brake kit and they sent me the wrong brake pads. The company was unprofessional and wanted me to pay to return the part. He told me I have to take pictures and send them to him. I told him i bought the part and installed it on the car I am not...
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1.0
#1083900
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Ordered rotors and they were the wrong size. called customer service and they refunded them but would not pay for shipping because they said I ordered the wrong size rotor because there ate 2 sizes available, now I have been around a while but when they start telling...
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2.7
I liked
  • Website
I didn't like
  • Customer seervice reps
#1083540
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The parts I ordered were delivered to a post office 100 miles from my home and there has been no shipping updates on how the part is now going to be delivered to me. The Rockauto website indicates I must wait two weeks before checking back with them on the delivery...
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1.0
I didn't like
  • Customer service for mis-delivered order
#1083511
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