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i bought a lot of parts from you, but NOW I NEED MY PASSWORD i forgot it and you won't give to me,, i guess that means i won't be buying any thing else, i had a discount coupon, you sent me, but the NEW damm yahoo, delete it with out my say-so, that the new yahoo for...
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#1133131
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I bought and payed for a 1992 BMW 325i headlight switch - order number 69699838 witch never came. Rockauto then informed that they had already provided return issued MasterCard (*4597) Refund Issued September 26, 2017: $23.89 and MasterCard (*4597) Refund Issued...
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1.0
#1130759
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Well I was leaving work after three months of using the lower ball joints that they sent me. bought the parts on 7-23 and the ball joints the part failed on both sides. One actually dropped and the second one was on the point of popping out as well. I am a experienced...
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1.0
Product
#1130253
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Rockauto - Need help ordering parts don't have computer don't know how

Rockauto
#1132959
Yes I tried calling and contacting someone I haven't heard anything back yet at told me to go to your website homepage ddsd that push this button I don't understand don't have a computer too old for that *** it's a different error for me please call me back at 904-570-2636
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Rockauto - Was not a very good one. Nothing got resolved did not talk t

Rockauto
#1132823
Need to talk to somebody about a return item please contact me at my email address or this phone number thank you
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Rockauto - Trying to get 2 front quick struts for a 09 Ford flex

Rockauto
#1131168
5.0
Details
I do mobile mechanic that i order alot of Quick Struts through u guys for a price range around 50 bucks even for bigger trucks like Expeditions but all i see is 130 range for 1
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Price Affordability

Rockauto - Why did #73244549 get returned to you for refund

Rockauto
#1130931
2.1
Details
I don't want a refund I want the *** part #73244549,that's why you should send it to the damned pobox 1216 Ash fork,Arizona 86320
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
Cannot access web site at all. 11/6/17
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Anonymous
timmywl

I have tried since 11-07-2017 and I cant place an order either. called customer service and what a waste of time. I'm sure we're not the only ones that cant get orders placed....

2.4
#1127542
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Used their application guide and ordered a part. The part is not the correct one: only has 4 connection lugs and the OEM has 5. Pointed out that the other brand item they carry , from the very same application guide, has 5 electrical contact lugs. Their response:...
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#1127200
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I ordered brake calipers/ rotors/ pads etc for my truck. Payed 130$ or so in shipping fees, it was still cheaper than going to the store. after 2 months of not receiving my parts I checked the tracking info, They had been sent back to rockauto. I had no idea my parts...
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Anonymous
Anonymous

Try having your lower ball joints blow out on you going like 50 mph and wreck and almost wreck into on coming traffic. The parts they supply are faulty and ***. You are better...

1.0
I liked
  • Never buying here again
  • Will never buy from them again
I didn't like
  • Unwillingness to accept their part in the mistake
  • Refusal to fix their mistake
  • Do not honour their return policy or shipping return policy
#1126199
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i think that you should still have a way to talk to a live person for help because just online is just another way to still peoples money because if its not right who can you tell and then they charge you to send it back to them so you still not getting a full refund...
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#1125088
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ordered a rebuilt cyl head and head gasket and bolts installed cyl head when tourqueing the rocker arm studs they pulled out of the cyl head bad inserts in the heads just my bad luck they wont replace the bolts which are torque to yield and the cyl head gasket and...
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I didn't like
  • Customer service
#1124579
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The customer service is bad. Can't talk to anyone. And after you start a search for your lost part you have got to wait 5 days so they can find the part. Get a store credit that might be wrong again. I am one pissed-Off customer. They will never get any more money or...
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1.9
I didn't like
  • Customer service
#1121254
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Purchased (4) Shocks and one of them was mis-boxed. I did the Return and Exchange and delivered the part to FEDEX. Since my Shock was cut off to install the new ones, I now have a Work Truck that I can not use because I do not have a shock. I called ROCKAUTO and was...
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3.4
I liked
  • Quality and price of products
I didn't like
  • Customer service or the lack thereof
#1119976
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