Rockauto Reviews and Complaints
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Rockauto in Silver Spring, Maryland - "Part Could not be shipped to my location"
Rockauto - Withhold my refund
- Dispute for refund
- Says 2 day shipping but its a lie
- Lack of accountibility
Rockauto - I was charged 3 times for 1 item
Rockauto - Product was damaged during shipping, Rock Auto doesn't care.
Update by user Apr 05
I have had no replies from Rock Auto since responding to their emails mentioned in my previous comment, more than 3 days ago.
Update by user Apr 05
I have replied to Rock Auto's two automated, robotic, non-human, boilerplate emails.
Original review posted by user Apr 04I ordered the product and chose to have it shipped directly to my auto body repair shop. The cost of shipping was almost as much as the part itself. The package was delivered, and when the auto body shop opened the box a few days later to begin the repair, they discovered that the part had been packed poorly and fairly loosely, and had sustained damage during shipment. Rock Auto does not have any 'live' people in their so-called Customer Service Department. When you dial their only available phone number 608-661-1376, you get a recording that states they do not provide Customer Service via telephone. The only way to report a problem is via their website. After answering a few qualifying questions and submitting my request, I received an email stating that because their advice regarding receipt of shipments was not followed, their carrier would reject the claim, and Rock Auto is not responsible. Rock Auto claims that any report about damage to the shipment should occur within 4 days, but the only document that we received from the shipment clearly indicates 30 days from the date of the order. I believe that both Rock Auto and their shipper are at fault. The person who packed the product did a really poor job, and the shipper probably manhandled the shipment at each stop along the way. Rock Auto needs to step up and own these problems, instead of pointing fingers and saying 'It's not my fault Mr. Customer, tough darts for you'.
- Boilerplate programmatic insensitive email responses
- No effort put forth in resolving issue to customers satisfaction
- Attitude that was conveyed in their email reply
Rockauto in Evansville, Indiana - See if order went through. And i only ordered one
Rockauto in Addis Ababa, Adis Abeba - Sharing my cart:
Rockauto - Need help tracking my order
Rockauto - No communication is possible
Rockauto in Griswold, Iowa - Received a broken pump.
Rockauto in Shepherd, Texas - Wrong item delivered. Twice.
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