RockAuto
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Preferred solution: Full refund
User's recommendation: Don’t. Return/refund is a pain in the neck
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Carrollton, VirginiaHave questions about apart AC compressor I purchased
Preferred solution: Email or a phone call on what to do
I never got my package
Preferred solution: Deliver product or service ordered
I still don’t have my product , I don’t want to bash the rock auto company to bad but I and a completely upset disappointed customer that wished I just went to the local store to purchase my product
User's recommendation: Buy local and not deal with the shipping issues like I did
Purchased part is defective
- Quick and easy
- No phone contact for customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kansas City, MissouriShipping
User's recommendation: do not buy from!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad part
Preferred solution: Another part
Wrong parts & return
Preferred solution: Deliver product or service ordered
Wrong parts
User's recommendation: Don't order .if wrong parts you are sol
Need to return items for the right things
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarehouse shipping scam
Preferred solution: Fix the warehouse shipping scam
User's recommendation: Stop overcharging on shipping
Coil packs for 2007 bmw 335i missing from order
- Wide selection
- No customer service phone number
Preferred solution: Deliver product or service ordered
Looking for 1998 pathfinder left side visor
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund short coming along bad customer servicr
Recently ordered a left and right strut assemblies for my 2013 Prius. Received both in the box coming apart.
Attempted to put the right side strut on and found it had been miss manufactured could not be put on the car, unusable. Sent both back in manufacture box and received a message from Ashley that because I sent both back that only one would refunded? In other word I screwed up on the return so even though you created this issue sending a defective. Part.
Dont go away mad just go away.
Oder # 22368****
Im asking for a refund on both struts, your error caused me a ton of grief and Ashley response makes wonder what type of Customer Circus you are you folks operating? I ended up buying a matching pair of struts locally to put my car back together for needed use .
Mike Elston who spent a lot of money on parts with you.
My
- Price
Preferred solution: Full refund
User's recommendation: Don’t shop here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Madison, WisconsinI have been trying to get in rouch with someone for a long time
Preferred solution: Full refund
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