Guy H Biw

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Verified Reviewer

Refund

I only received a partial refund I am expecting $134 back and you only issued nine dollars. I have not received the $134 dollars. Your return policy is very confusing.
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Preferred solution: Full refund

User's recommendation: Don’t. Return/refund is a pain in the neck

Anthony M Prl

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Verified Buyer
|

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Verified Reviewer
| map-marker Carrollton, Virginia

Have questions about apart AC compressor I purchased

RockAuto - Have questions about apart AC compressor I purchased
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I dont have a complaint I have a question about the compressor that I ordered from yall my order number is 2132**** part number 964**** The lock solenoid switch on the bottom of the compressor is missing and I am unable to remove the one from the old compressor does it have to have one for this compressor to work. Thanks
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Preferred solution: Email or a phone call on what to do

howard j Mec

I never got my package

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My package was never delivered to my address I asked for a refund or delivered my part I never got eitherMy package was never delivered to my address I asked for a refund or delivered my part I never got either
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Loss:
$68

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Blackwood, New Jersey

I still don’t have my product , I don’t want to bash the rock auto company to bad but I and a completely upset disappointed customer that wished I just went to the local store to purchase my product

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The first attempt to deliver my stuff few short because my stuff was lost then I reordered the parts and it then got Delayed again this cause if me to have to reschedule twice now and my dealer charging me a fee for cancellation 2 times . Again FedEx had a lot to do with it also . I cannot even call anyone for any type of compensation
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User's recommendation: Buy local and not deal with the shipping issues like I did

rodney g Biy

Purchased part is defective

RockAuto - Purchased part is defective
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I purchased a oil filter housing for my 2008 vw passat. Changed oil new philter. $70.00 plus filter housing $42.00. Ran car for 10/15 min no leaks. Daughter drove car to school. Less than a mile oil filter housing blew off and shut car down. Filter housing screwed on just like oem. Threads are ok on oil filter unit. I need a Vin check on my vehicle.for this part. Cont find housing, along the road. I have pictures of filter and oil blow out on road. Need a call back for this issue. Thanks Roney graham. 970-261****.
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Loss:
$105
Pros:
  • Quick and easy
Cons:
  • No phone contact for customer service

Preferred solution: Full refund

Jazilyn Iyl

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Verified Reviewer
| map-marker Kansas City, Missouri

Shipping

Original review Jan 27, 2023
My experience with rock auto sucked will never do business with again the shipping service that they use sucks as bad as there service dose DHL is one of the most unreliable shippers i have ever seen!!!
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User's recommendation: do not buy from!!!!!!

Wayne V Ten

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Verified Reviewer

Bad part

Holes for the valve cover were all not drilled out correctly 2 of them are not I just want another part the correct one.
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Preferred solution: Another part

Kayliah Bnb

Wrong parts & return

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It is all detailed in the email I sent to rock auto. They shipped a set of parts that did not have the complete package
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Minneapolis, Minnesota

Wrong parts

Wrong parts .Noone will help me return my parts that they send wrong parts. They 400.00 to send them back.i will never order other part from you.
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User's recommendation: Don't order .if wrong parts you are sol

Michael H Bvo

Need to return items for the right things

Hi, I wanted items for tuneup for a Saturn Vue 2009 engine size 2.4 but was sent tuneup items for 3.5 Saturn Vue and I’ve been trying to return them to buy the right items. The order number is 22446****. I am over on your return policy but I thought they were the right items and I tried to install them about two weeks ago.
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gene c Fcj

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Verified Reviewer

Warehouse shipping scam

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SCAM! You ever notice that whenever you put more than 1 part in your cart, they always come from different warehouses so rock auto can charge you more shipping. (One part will come from warehouse A and the other from B). If you try to change a part to come from the same warehouse to lower the shipping charge, The warehouse of the part still in the cart will change. So any time you order multiple parts you will always pay a multiple warehouse shipping charge. I will not buy from rock auto again.
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Preferred solution: Fix the warehouse shipping scam

User's recommendation: Stop overcharging on shipping

Jeff W Owq

Coil packs for 2007 bmw 335i missing from order

I ordered six spark plugs and six coil Packs for my 2007 bmw 335i and I received six plugs me one coil. Im hoping thee other 5 just shipped separately or something
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Pros:
  • Wide selection
Cons:
  • No customer service phone number

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Queens, New York

Looking for 1998 pathfinder left side visor

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Cant find what Im looking for a 1998 Pathfinder left side sunvisor look through your website very hard to figure it out. I dont have a computer have to use my phone. If you do have such an item please contact me.
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Mike E Hci

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Verified Reviewer

Refund short coming along bad customer servicr

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Recently ordered a left and right strut assemblies for my 2013 Prius. Received both in the box coming apart.

Attempted to put the right side strut on and found it had been miss manufactured could not be put on the car, unusable. Sent both back in manufacture box and received a message from Ashley that because I sent both back that only one would refunded? In other word I screwed up on the return so even though you created this issue sending a defective. Part.

Dont go away mad just go away.

Oder # 22368****

Im asking for a refund on both struts, your error caused me a ton of grief and Ashley response makes wonder what type of Customer Circus you are you folks operating? I ended up buying a matching pair of struts locally to put my car back together for needed use .

Mike Elston who spent a lot of money on parts with you.

My

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Loss:
$100
Pros:
  • Price

Preferred solution: Full refund

User's recommendation: Don’t shop here

Sandra W Hfi

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Verified Reviewer
| map-marker Madison, Wisconsin

I have been trying to get in rouch with someone for a long time

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RockAuto - I have been trying to get in rouch with someone for a long time
RockAuto - I have been trying to get in rouch with someone for a long time - Image 2
I irder some part for a tune up on my car n didn't need the cause I got them some where else n couldn't cancel the order and I didn't get a return label to send it back so the charges could be taken off the credit card kept on using the return on the system and nothing call the customer service 3 time n no response to my messages or emails it is a good place to get your parts from
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Preferred solution: Full refund

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