RockAuto
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mount Laurel, New JerseyI had to order my nephews parts to his 2001 Lincoln Navigator 4 wheel drive using my 24” iMac, because the very tiny plus sign was WAY too small to expand using my iPad Pro 11. When I called, no suppo
Preferred solution: Apology
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Madison, WisconsinNo help from rockauto
- Save money but have problems
- No live customer service
- No way to talk to someone
- Obvious broken part and no contact link
Preferred solution: Full refund
User's recommendation: Avoid this nightmare, no customer service or support.
Cant find what im looking for
User's recommendation: My recommendation is to the company. Hire real people to answer your phones, if you value your customers and customer service!
*** poor customer service
Preferred solution: Full refund
User's recommendation: Buy somewhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI should not have to pay for shipping due it not being my fault
Preferred solution: Full refund
User's recommendation: Make sure you re read over before you purchase
Cant get thru for any service from rockauto and this is *** me off
User's recommendation: Dont buy from these people as their sevice sucks and basically is non existant
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Suffolk, VirginiaOrder I return timing Chain I send it was not in the box but tape were
Preferred solution: Full refund
User's recommendation: No photo
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerGet wrong parts
Preferred solution: Let the company propose a solution
User's recommendation: I need the right parts
I paid for overnight shipping and now my part won't be here till tomorrow
User's recommendation: Don’t do over night it won’t happen
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fort Lauderdale, FloridaBad business
User's recommendation: Don’t even look at there web page
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPut part on car and it doesn't work
Preferred solution: Full refund
User's recommendation: Don’t order parts it was defective
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Louisville, KentuckyLooking for a part
Preferred solution: Info on a part
Yes I would like to know what going on with order parts from there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrdered parts can’t track it can’t find
Preferred solution: Full refund
User's recommendation: Order from jegs
Missing 3 of 4 packages
User's recommendation: Rock auto has no customer service beware
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