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Rockauto in Stockton, California - Return question

Rockauto - Return question
Rockauto - Return question
The part you sent is different than what came out of my.
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Review
#1417065 Review #1417065 is a subjective opinion of poster.

Rockauto in Mesa, Arizona - Haven't received my order

5.0
Details
I haven't recieved my order because ROCK AUTO didn't put the recipient's address on the package therefore my package is just sitting at the FedEx warehouse collecting dust. #98716312
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Review
#1417064 Review #1417064 is a subjective opinion of poster.
Service
Rockauto Delivery Service
Pros
  • Prices and selection
  • Ease of website navigation
Cons
  • Inability to contact when problems arise
Reason of review
Problem with delivery

Rockauto in Providence, Rhode Island - Issue with shipping

5.0
Details
I paid for priority shipping (2-3) buisness days. Placed order on monday dec 3rd. Was told it would be delivered by friday. Now being told it wont arrive until monday the 10th. Thats well beyond 2-3 buisness days.
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Review
#1417013 Review #1417013 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Rockauto in Yukon, Oklahoma - Good experience just think one of my parts are lost.

4.2
Details
I ordered 3 parts for a 98 Silverado 4x4 a mass air flow sensor a down stream 02 and a wheel bearing assembly I received the 02 sensor and the mass air flow but the wheel bearing assembly didn’t show
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Review
#1416973 Review #1416973 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Not as described/ advertised

Rockauto in Machipongo, Virginia - Wrong part

Ordered a kit with idler pully, tensioner pully, and serpentine belt. Checked belt number with auto parts store before installing the one from Rock Auto wrong belt even though the kit was for my exact vehicle. Rock Auto will not take back the kit as they say it was installed but every thing is stilled sealed and in original box. DO YOYR SELF A FAVOR. DO NOT BUY FROM ROCK AUTO
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Review
#1416964 Review #1416964 is a subjective opinion of poster.

Rockauto in Madison, Wisconsin - Rock auto sucks

Wrong address on delivery. For over 2 hrs trying to find a way to get correct address thru rock auto. Fed ex cannot deliver without correct address. Tried to contact rock auto by phone...impossible. Now i have to wait for it to go back so i can get credit so i can reorder thru someone else. What a bad joke. First time and last time with this outfit.
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Review
#1416956 Review #1416956 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Poor customer service

Rockauto - Locked out; no way to communicate

I was ready to place an order but then realized I needed to get some additional information so because I took too long to complete the transaction, instead of just backing me up a page so that I can continue later it completely locked me out of all rock auto webpages. It would not even let me access the rock auto help address. All I really want is to be able to complete the order so that I can get those parts to me here in Micronesia so I can get my car back on the road. Until then I'm walking.
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Review
#1416921 Review #1416921 is a subjective opinion of poster.
Reason of review
Order processing issue

Rockauto in Madison, Wisconsin - *** ***

1.2
Details
i have ordered from them before and found them great. This time sent my parts by dhl, then when it gets UK, they hand it over to parcelforce who delivered it. Parcel arrived and it was in a terrible state. I have asked rockauto to file a claim and nothing. Filed clawback through card company as they don't want to help.
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Review
#1416862 Review #1416862 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$214
Preferred solution
Let the company propose a solution

Rockauto in Avondale, Arizona - I am not ***

I am not upset at all. I am just wondering when i will get the rest of my order. They could be on the way. I just contacted them to find out for sure. That is all So far they are good. Thank you,
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Review
#1416848 Review #1416848 is a subjective opinion of poster.

Rockauto in Avondale, Arizona - My recent order

3.9
Details
Noone answes the phone My order number 98717269 I am still waiting on my 2 Phillips brake light bulb for the 2008 Lexus GX 470 Please let me know if they are on the way or they messed up order when prepared the shipment Thank you,
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Review
#1416841 Review #1416841 is a subjective opinion of poster.