Anonymous
map-marker Atlanta, Georgia

Wrong parts

How do you not have a human to speak to you send 2 sets of front brake pads this just in theres a front and rear never purchased 2 sets of front brake pads in my life wont ever use rock auto again
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User's recommendation: send correct parts and have a human to speak with

Rielle Uis
map-marker Fairmont, West Virginia

Née to speak to a real human

You just lost a sale for not having customer support and sometimes customers need to speak with a real human Get with it ***
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User's recommendation: Don’t bother calling there isn’t any way to get questions answered

Stacy F Xwc

Have not received package

Rockauto informs package delivered on Wednesday, February 16 at Post Office. P.O. has no such package. P.O. inquiry reveals that package sent back to RockAuto and that this at times happens. Rockauto overrides tracking with their own #. CRAZY CANT GET CONCRETE ANSWERS FROM EITHER...WHY BUY ONLINE?, may become hassle
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Pros:
  • Past purchases were positive

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Belleville, Illinois

To ask where's my refund

I sent y'all the package back I paid for shipping out of pocket I didn't receive my money back can't get a hold of anybody I guess you are just keeping my refund RIGHT?
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Pinegar H

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Verified Reviewer

Poor service

Paid $79.00 to overnight part. 4 days later part arrives. Rock Auto is impossible to contact. Will do nothing about the charges. Theres many other avenues for a part. Please quit using Rock Auto
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Loss:
$79

Preferred solution: Price reduction

User's recommendation: Find another company to buy from

Anonymous
map-marker Tampa, Florida

No packing slip and my magnetdecale

Not a sticky for our little 4year old lady and she was just being her self and said I didnt get what I had ordered cause she didnt get a new sticky for her collection on the refrigerator
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Pros:
  • Ease of ordering and wide range of parts
  • There on line catalog is easy to navigate

User's recommendation: No recommendation

Curt C Bic
map-marker Delton, Michigan

Wristband sponsor for our race track

I am seeking rock auto to sponsor wristbands for our AMA D14 harescramble in Eagle Michigan this June
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Kevin Awm
map-marker Plymouth, North Carolina

I didn't get my order

They put my order on hold for some crazy reason they got my money and ran now I'm trying to get my money back used to buy a lot from RockAuto never again
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Preferred solution: Full refund

User's recommendation: Don't buy from RockAuto you will be sorry

Gilbert H Kpl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I ordered a part they marked it shipped and it still hasn't entered the system

My part has been marked shipped money has been taken from my account and guess what NO PART Now they want me to keep going.
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Loss:
$32
Cons:
  • Can still screw other people

Preferred solution: Deliver product or service ordered

User's recommendation: Run as fast as you can from this band of thieves. After they take your money and hide behind the internet with no real person to deal with

David a Aqw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

The rack and penion i bout is busted not working

RockAuto - The rack and penion i bout is busted not working
What can do to replace my rack and pension I bought for one of my cars I bought it less then a year ago
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Preferred solution: Exchange

Michael A Ctr
map-marker Saint Louis, Missouri

Product not received

Product not received, I chose to use FedEx but sent by DHL and that service courier is the list in my shipping choices that's why I prefer FedEx. Product was not delivered and car sitting down without getting fixed.
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User's recommendation: Rickauto yes, DHL no

Jeff D Uho
map-marker Murfreesboro, Tennessee

Getting VERY VERY BAD service

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I have gotten wrong and defective parts twice this month and I cant get ANY HELP from rockauto. and now they want me to join some service that wants $99 a year to join ! what a load of bull &^%$
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Loss:
$76

Preferred solution: Let the company propose a solution

User's recommendation: go to parts house

Aaron W Rjo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Counterfeit parts

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I bought an expensive steering rack from this website and noticed dangerous problems after install. The Mercedes Benz dealership said it's a counterfeit. This website offered an exchange of the part but the install fee is $1000. And RockAuto will just send me another counterfeit part. Do not buy from this scam company.
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Pros:
  • Cheap
Cons:
  • Counterfeit

Preferred solution: Review posted online to warned other shoppers.

User's recommendation: Shop somewhere else please!

Anonymous
map-marker Hyattsville, Maryland

Trying to order

Trying to place a order for 2005 chevy ventures right left hub assemble I'm not sure witch one to order I need some helpyes
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Shawn B Oew
map-marker Detroit, Michigan

Warranty

I placed a warranty claim for my front brake pads and rotors and they only sent me the rotors Im trying to get in touch with somebody to send the pads.
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Preferred solution: Deliver product or service ordered

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