Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Rockauto in Carmel, Indiana - Iseless

1.0
Details
No telephone support offered for rock auto...
View full review
Review
#1411482 Review #1411482 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Poor customer service

Rockauto in Decatur, Illinois - Oeder # 97413362

This is regarding Order # 97413362, why am I being charged for two labels to return since it all came in one box and going back in the same box. Thank you, please let me know so I can send it ASAP. Please call me (Jay) for any further questions. (815) 200-8667.
View full review
Review
#1411460 Review #1411460 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Rockauto in Lancaster, Pennsylvania - About core return

5.0
Details
Im attemping to return a core, the order number I was given is not working
View full review
Review
#1411383 Review #1411383 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Rockauto in Afton, Iowa - Wrong shocks

I got the wrong shocks need to exchange for the right ones
View full review
Review
#1411346 Review #1411346 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Rockauto in Staten Island, New York - Ok Prices But SLLLOOOOWWWW Shipping

Prices are ok. But forget shipping, as you track it you watch your package sit still for 2-3 days at a time in various cities. Don't trust their initial shipping target date, if you need the part(s), allow at least 2 weeks for shipping. And I'm in a major metro/large city, not in the desert somewhere.
View full review
1 comment
Anonymous
#1605310

Rockauto is a company that simply does NOT care about its customers. With all of my orders the shipping time was never even close to what they advertised it would be. I will from now on pay a higher price and get my part locally, than to waste me time with them!......"Once they get your money, they forget you even exist!"

Review
#1411292 Review #1411292 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Bad quality

Rockauto in Saint Louis, Missouri - Never again

Never got parts paid for 2 day shipping now 10 days in and literally a write off because no humans or people to solve problems no phone number and they offer NO customer service horrible not happy with rock auto or fed ex
View full review
Review
#1410883 Review #1410883 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Rockauto in Redmond, Washington - Need help ordering parts

I need help ordering parts I am confused about bank 2 and bank 1 and Bank 3 I need help
View full review
Review
#1410761 Review #1410761 is a subjective opinion of poster.
Reason of review
Order processing issue

Rockauto in Macon, Georgia - Need to talk to someone

It was one order but they took my money anddoff my card two time I need y'all took put my money back on my card
View full review
Review
#1410627 Review #1410627 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Problems with payment

Rockauto in Washington, District Of Columbia - Worst place to order parts

1.3
Details
*** never came, they refused to replace. No customer service over the phone in order to “ keep prices low”
View full review
Review
#1410533 Review #1410533 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Rockauto in Vernon, Texas - FIX HOW TO GET AHOLD OF CUSTOMER SERVICE

You guys sell good parts and all but trying to call you guys is a disaster pls work on that
View full review
Review
#1410503 Review #1410503 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Poor customer service