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Rockauto in Lincoln, Nebraska - I can't find my order to track it

1.0
Details
What the *** i was just calling to see where my order is. Your website isn't finding it and you can't be bothered with a phone call. How inn the *** am i suppose to find it on your site when the numbers i have don't find anything.
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Review
#1410435 Review #1410435 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Rockauto in Elkhart, Indiana - To see if i can get a return on my order

1.9
Details
I tired to email and call. No response on neither.
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Review
#1410406 Review #1410406 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Poor customer service

Rockauto in Fort Huachuca, Arizona - No way rock auto is bad

5.0
Details
I ordered a part it actually came a week earlier than they estimated at this busy holiday season...I put the part on my car and now my car runs again...Rockauto is super awesome...I paid less than $40 for a mass air flow sensor where every where else wanted 3 to 4 times as much to pick up the part and rock auto only charged me $43 for the part with shipping and it totally worked... So all you complainers it there you're crazy... Thank you rock auto...I think you're great
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Review
#1410251 Review #1410251 is a subjective opinion of poster.
Product
Mass Air Flow Sensor
Reason of review
Good quality

Rockauto in Pensacola, Florida - Did not credit both parts sent

Sent return two wheel hubs. Only credited .efor one
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Review
#1409559 Review #1409559 is a subjective opinion of poster.
Reason of review
Problems with payment

Rockauto in Seymour, Indiana - Need help with return label

3.3
Details
Need a return label for a core. Ref. #97857220 order. Order placed 11/17/18. Purchased and paid for by Joseph Norton
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Review
#1409149 Review #1409149 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Rockauto in New York, New York - Awful. Can’t get through to an actual person

4.3
Details
All you get is a voicemail, not a person
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Review
#1409099 Review #1409099 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Poor customer service

Rockauto in Madison, Wisconsin - IGNORE SUGGESTION OF REPLACING PARTS IN PAIRS!!!!

A quick strut failed on my Camry after seven or eight months. Replaced other front suspension components due to the car's age. Did not think for a minute my Monroe strut was the issue. After almost $1000 worth of repair and emergency repair to save to Michelin tire and rest of the suspension, I had to replace the struts suddenly. Again. RockAuto will not replace in pairs or refunded for that matter if they break. You either pay more for the repair again or just ride "beater mode" until the new part(s) arrive and can be re-installed again. All of this over a $93 quick strut. I have spent a lot of money over the years with RockAuto.com on my vehicles and have recommended this website to other people; and to think the company would allow the loss of a customer over an issue as minute as refunding a fraction of what I have lost financially only tells me where the company is heading. Well, it was a good run to say the least. Sad
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Review
#1409030 Review #1409030 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1000
Preferred solution
Let the company propose a solution

Rockauto in Clarksburg, West Virginia - Wrong part in correct box

Ordered my cv half shaft and the box is correct but the part in the box is totally wrong!! Also I’ve been waiting on a transmission pan gasket since November 2 2018!! Can’t drive it if parts aren’t sent or wrong part!!
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Review
#1408960 Review #1408960 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Rockauto - Charged my card twice

I placed an order , you guys charged my account twice. How long for you to put my other half of money back in my account. I’m in the negatives. The first time I ordered it said something about card shipping and billing wasn’t the same info . I did it again but was charged twice on my bank account
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Review
#1408952 Review #1408952 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Problems with payment

Rockauto in Colorado Springs, Colorado - Need to change shipping option

I do not want prioity shipping. Cant afford that. Jisy regular sbipping please.
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Review
#1408815 Review #1408815 is a subjective opinion of poster.
Service
Rockauto Shipping Service