RockAuto
Reviews and Complaints
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Verified ReviewerRefund on shipping
Preferred solution: A refund on the shipping cost.
Returning items
Preferred solution: Can I exchange the parts for the ones I need. I'll cover any cost of shipping if need be. I just need the correct parts and cant use the ones I have. The front end parts WILL do just fine. But not the rear end.
Defective part
Preferred solution: Full refund
To talk with manager, Harrison Maverick.
Wrong parts were sent
I will never get ripped off by you again
Preferred solution: Full refund
New parts failed
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder not received - No customer service response.
- Prices and you have a lot of parts available
- Shipping charge for undelivered product
Preferred solution: Deliver product or service ordered
User's recommendation: No customer service, buy elsewhere.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't get an simple answer
- So far always have the parts and fast delivery
Preferred solution: Answer my question
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Gwynn Oak, MarylandDodge Ram 1500 5.7L v8 Engine hood heat shield
Preferred solution: Deliver product or service ordered
Needed to modify delivery instructions--no possible way to communicate quickly with Rock Auto
Ordered a catalytic converter--good price from Rock BTW... but some dummy there at Rock put a "non-hold" order on the delivery...
meaning I cannot put a 'hold at depot request' with Fedex because the item is a high-theft, porch pirate item.
There is no telephone service staff at Rock Auto--only a standardized form to fill out which did not address my request, by which I get a standardized auto-reply.
Now the item I ordered is lost in the Fedex system--and if found I can only possibly order that it be delivered past a certain time of day (I hope).
Rock Auto has good prices on parts--but their customer service SUCKS big balls.
I see that this is a company run out of Wisconsin--most likely by your typical American management (stupid and lazy) and warehouse/customer service staff (lazy and in-attentive)
Fortunately I have not had to return prior purchases to Rock Auto--but I can imagine the hellish process to do so.
If in fact Fedex has lost my item--I am just going to reverse the charges on my credit card as I have purchase assurance with Visa/Mastercard... and then I will let Rock Auto eat the charges wiBthout having to deal with their cumbersome return/lost item process.
- Easy to make the initial order
- Good prices and large selection--usually fast delivery
- Customer service or lack therof
- No phone support
Preferred solution: A freakin' phone call from some dunder-head who can actually do something about the problem
Hard to contact
- Cost is reasonable
- No way to talk to a real person
Preferred solution: Full refund
User's recommendation: Buy local
Order #19663****.......not received......supposed to be delivered 1/21/22
Preferred solution: Deliver product or service ordered
User's recommendation: NEVER!
Faulty web site shipping charges
- Low prices
- Cheaper
- No way to talk to someone
- No customer service
- Weird web page
Preferred solution: Cancel my order and fix your web site by allowing the buyer to correct his/her shipping options either by editing or back arrow. Your web site may be automated but it is non intuitive in lay out.
User's recommendation: Pay a little more get better service - Don't buy from Rock Auto
Front quick struts are for a 4x4 mine is a base
Preferred solution: Deliver product or service ordered
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