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Rockauto in Madison, Wisconsin - Shipped wrong item

2.3
Details
I tried to order a set of plain seat covers for a Nissan Frontier. The descriptions on the website are not clear and there is no way to contact someone to make sure I was getting the correct item. The set that i wanted to order were for seats that did not have armrest or airbags. The product that I ordered did not say they were for armrest and airbags. Upon trying to install the seat covers I then found out they were the wrong seat covers as these were for a truck with armrest and airbags. Their web site was not very user friendly and did leave doubts about what i was getting. Trying to get some customer service was impossible and the web site makes it impossible to get any help. I will never use this website and company again.
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Review
#1405405 Review #1405405 is a subjective opinion of poster.
Product
Rockauto Website
Cons
  • Getting wrong part and no live person to correct
  • Customer service or lack therof
Reason of review
Not as described/ advertised
Loss
$112
Preferred solution
Deliver product or service ordered
Tags
  • Beware of RockAuto
Resolved

Resolved: Rockauto in Corvallis, Oregon - Warranty information

3.4
Details

Update by user Nov 21, 2018

This needs to be deleted I was not planning to post here and in requesting this post to be removed I will follow up with this and if this post is not removed I will report it also would like my account information deleted from this site it's not a site I'm interested in being involved with

Original review posted by user Nov 21, 2018

I have a Moog outter tie rod for a 96 Mitsubishi eclipse recently went to get a alignment and was told my outer tie rod was bad so I need to warranty it out before I can get a alignment but it's on my car I drive to work everyday so can't really afford down time on it
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Review
#1405349 Review #1405349 is a subjective opinion of poster.
Reason of review
Warranty issue

Rockauto in Daingerfield, Texas - Missing parts

4.6
Details
Well ordered 2 set of break pads only got one set ..my order numberis 97140443 .my phone nimber is 910-330-4122 ..thanks carl Hancock
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Review
#1404866 Review #1404866 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Not as described/ advertised

Rockauto in Saint Paul, Minnesota - Warranty

3.3
Details
This is TERRIBLE service. Trying to find the warranty on my coolant recovery tank, that has been already replaced. So much for durability on these. They crack and leak at the bottom of the tank. Very frustrating to have to keep replacing these tanks from you. Would be nice to try and get some help. Can't find what the warranty is on the coolant recovery tank. Please help and let me know or how to replacement
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Review
#1404637 Review #1404637 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Warranty issue

Rockauto in Mesa, Arizona - Warranty

We bout a car with a new ac compressor and it was a faulty part. We have the item number but are trying to figure out the warranty information. Here is the info on the part and order 88221986
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Review
#1404623 Review #1404623 is a subjective opinion of poster.

Rockauto in Mesa, Arizona - My order

1.0
Details
Yes I did and your system is very messed up Shocked
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Review
#1404622 Review #1404622 is a subjective opinion of poster.
Reason of review
Order processing issue

Rockauto in Nashville, Tennessee - It charged me more then once

I was making my order n it kept saying I did something wrong bt charged me everytime
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Review
#1404603 Review #1404603 is a subjective opinion of poster.
Reason of review
Problems with payment

Rockauto in Norfolk, Virginia - Wrong parts

I did not get to talk to a rep
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1 comment
Anonymous
#1600424

I do not get to talk to a representative either and this is my first time ordering and I have a problem I ordered four canvases and there's a problem and I hope someone cares enough to call me back. You would think being a first-time customer they would get back to you right away. Considering how upset I am these are Christmas gifts I'm very very upset.

Review
#1404565 Review #1404565 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Not as described/ advertised

Rockauto in Winston Salem, North Carolina - Refund for express shipping

5.0
Details
Payed for express delivery of 80.98. package was not received on time. I had to go pick it up myself from DHL. DHL apologized for the delay. They also said they can not reimburse my money, Rock Auto would have to do my refund.
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Review
#1404515 Review #1404515 is a subjective opinion of poster.
Service
Dhl Delivery Service
Reason of review
Problem with delivery

Rockauto in Columbia, Missouri - Question on return I returned 2 item on order 96709800. I received one refund, but not the other.

Question on return I returned 2 item on order 96709800. I received one refund, but not the other. I wanted to find out when I would be receiving my refund. {{redacted}}
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Review
#1404486 Review #1404486 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy