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Rockauto in Chicago, Illinois - Return

3.0
Details
The struts i ordered are not the right ones.
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Review
#1402762 Review #1402762 is a subjective opinion of poster.
Product
Monroe Shocks And Struts Auto Part
Reason of review
Not as described/ advertised

Rockauto in Rochester, Minnesota - Confusion multiplied

4.1
Details
Rock Auto seems to feel that older customers are not important. They changed their site to be very difficult to access unless you were born with a smartphone in your hand. I looked at the site for some parts for my 72 GMC last night and it was as it's always been. When I got on the site this morning it's all changed around and impossible to navigate. The site looks like someone has a flag fetish. When something works, don't tear it apart and change things!!
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Review
#1402486 Review #1402486 is a subjective opinion of poster.
Product
Rockauto Website
Reason of review
Bad quality

Rockauto in Morgantown, West Virginia - Car parts

3.3
Details
Made my order of about $850 worth of car parts trying to put a discount code and would not take it dried again would not take it to the order went through paid three minutes after I ordered it it said ship called and talk to some computer thing about the discount they told me what to do to put it and it wouldn’t work Again since the order was shipped I was screwed out of the discount so I want to order no more thank you
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Review
#1402469 Review #1402469 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Order processing issue

Rockauto in San Diego, California - Total Scam Artists

1.0
Details
"BEWARE! This will be our first and last time ordering. Good-luck finding a way to contact customer service and only online. We ordered brake drums and rotors for a Toyota Tundra, they came to us defective. We had them installed and then went to get our brake's bled and they said our rotors/drums were warped. Well, it's now our problem and not covered under warranty. We were told by the brake shop that they were defective." Never Again!!!!!Never Again!!!!!Never Again!!!!! Never Again!!!!! Never Again!!!!!" {{Redacted}}
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1 comment
Anonymous
#1598601

You repeated yourself but omitted pertinent information. I'd bet that whomever bled your brakes wondered why you didn't patronize them for the installation.

You tried to cheap out and this is what happens ; a reputable shop would be easily held responsible for your satisfaction when the website place tells you to buzz off. Then the little you saved by purchasing crummy parts is offset by their unfitness for purpose.

Review
#1402235 Review #1402235 is a subjective opinion of poster.
Product
Brake Rotors
Reason of review
Poor customer service
Preferred solution
Full refund

Rockauto in New Bern, North Carolina - No confirmation

Hello i need to see if my order is in and at the right shipping address of 3510 neuse blvd new bern nc 28562. I never got a confirmation email or order number or anything.
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Review
#1401913 Review #1401913 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Rockauto in Kansas City, Missouri - Return question

2.1
Details
We ordered a part and we received it broken and have to pay to send it back when we should have not of gotten a broken part
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Review
#1401437 Review #1401437 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Damaged or defective

Rockauto in Fort White, Florida - Make a complaint about delivery driver

Mother *** drove across my lawn. Today. no ( i have no contact info for him. Thats why im complaining to you, he is your carrier). I want compensation for this neglagent action.
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Review
#1401411 Review #1401411 is a subjective opinion of poster.
Service
Vehicle Driver

Rockauto in Sumter, South Carolina - Got order I didn’t order

I received order I didn’t make and want to make sure I wasn’t charged
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Review
#1401408 Review #1401408 is a subjective opinion of poster.
Service
Rockauto Shipping Service

Rockauto in Melbourne, Florida - Give me a call

Cant find this part search high and low please call me at 3215575411
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Review
#1401279 Review #1401279 is a subjective opinion of poster.

Rockauto in Austin, Texas - Missing and damaged parts

Horrible service. 2nd time and its still not right. This is just insane.
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Review
#1401227 Review #1401227 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue