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Rockauto in West Palm Beach, Florida - You're starting to *** me off. Andwer the phone

2.0
Details
You sent me the wrong patr in the box but rite part ,##. I want to talk to a real human not spend,3/5 days emailing back and forth. This is *** Not only me but many of my friends buy from you and if I can't talk to someone then we've all agreed never to use you again and the word will be spread around town and social media..
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Review
#1391717 Review #1391717 is a subjective opinion of poster.

Rockauto in Madison, Wisconsin - Information about parts for my car

Didn't get to speak to anybody left a message for someone to call me 912-650-0450 David Fuller
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Review
#1391626 Review #1391626 is a subjective opinion of poster.

Rockauto in Madison, Wisconsin - Email only for Customer Service, WHATZ UP W/ THAT

2.5
Details
It sucks you buy from them, then to get a response you have to enail your issue.
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#1391455 Review #1391455 is a subjective opinion of poster.

Rockauto in Baltimore, Maryland - Customer service

Was not helpful. Need to talk to someone.
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#1391344 Review #1391344 is a subjective opinion of poster.

Rockauto in Pfafftown, North Carolina - To order parts and get help

Tried to put in my card info and it tokd me to use alternate card card is good just dont want to order parts twice and get charged twixe
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#1391325 Review #1391325 is a subjective opinion of poster.

Rockauto in Lady Lake, Florida - Charged twice

My account was charged twice for the same order
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#1391218 Review #1391218 is a subjective opinion of poster.

ROCKAUTO "No Customer Support"

Ordered a product, they sent the wrong part. Tried to return the part using their Web Page. Printed out a return label but was unable to return the product before the shipping label expired. Rockauto does not accept phone calls of any sort, there is no online chat and there is no way to email them when something goes wrong. The web page asks for your order number and phone or email, then it takes you to a returns page but it is an endless loop as it will not allow you to change or redo the return once it issues a return label. Buyer beware of this company, I would suggest that you try and contact them by phone or email prior to ordering your parts. You will quickly see what I mean by NO support. I will never do business with this outfit ever again. They may be cheaper than some of the competition, but I would highly recommend that you spend a few dollars more with another company to cover when things go wrong.
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Review
#1391137 Review #1391137 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Pros
  • Price
Cons
  • Lack of human beings
Reason of review
Poor customer service
Loss
$175
Preferred solution
Let the company propose a solution

Rockauto in Memphis, Tennessee - Half of my order was rite

Up stream was correct. Downstream are the wrong ones. I need to figure out what to do and hiw to fix thus asap
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Review
#1391092 Review #1391092 is a subjective opinion of poster.

Rockauto in Middlebourne, West Virginia - Hubcaps

3.0
Details
Rockauto - Hubcaps
Need to send them back and i need a return label sent to me. Here is the teacking label.1z1773590302920944. My address is paul mclendon 134 key ave, wheeling wva.26003.
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Review
#1390826 Review #1390826 is a subjective opinion of poster.

Rockauto in Harrison, New Jersey - Didn't get no information

4.0
Details
Nobody help, today, can some call me
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Review
#1390803 Review #1390803 is a subjective opinion of poster.