Anonymous
map-marker Roseville, California

I'm supposed to receive my order today and online tells me it's delayed till Friday! Is that true?

I paid extra to have this shipment expedited its already a week late from that so I wasted $15! Plus I depend on this vehicle every day and every day it sits there I cant depend on it! I dont understand why My part cant get here! Another thing I can not get hold of human being from rockauto.com or FedEx! I need this part now!
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Anonymous
map-marker Springtown, Texas

Exchange

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I have the wrong parts. In which was recommended by a representative of Rock auto. We had an in depth discussion to reassure it was the right part. So I bought them. They sat in the unopened box until my mechanic opened and moved into his new shop. They are still in the original UNOPENED packages. And the wrong part. After contacting rock auto I have got nothing but a all authors refusal and no cooperation.
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Chester W Gxb

Havin lots of order problems

I have order wind shield washer pump an motor l received pump no motor this been over a month ago I paid $174.00 if cant send motor refund the rest of my money
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Preferred solution: Full refund

Elijah P Rta

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Return issue

RockAuto - Return issue
RockAuto - Return issue - Image 2
I returned parts worth $226 dollars only received $16 in return !
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Loss:
$210

Preferred solution: Full refund

Cort Rvc
map-marker Atlanta, Georgia

Parts automobile parts

Na no problem from me would like to Order parts, would like to talk to someone.i drive truck s can not search internet
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Jon C Ejd

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Verified Reviewer

Stolen card number and fraudulent purchase

Hardest people to get in touch with, they do not handle customer service over the phone security measures are apparently not in place.
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Loss:
$167

Preferred solution: Full refund

David F Tvc

My fuel pump has not arrived yet

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I haven't received my fuel pump yet from Federal Express it's been over a week so I'm going to contract Federal Express and tell them to send it back I want to go buy one from O'Reilly's or AutoZone cuz I'm tired of taking a cab to work
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Preferred solution: Full refund

User's recommendation: Paid extra money and have it shipped next day air

Anonymous
map-marker Harwood Heights, Illinois

Return parts for credit

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Got some Rear Brake Parts for 2018 Jeep Wrangler, the Rotors are. Big need to replace those parts for either the rights parts or a refund, can you please assist with this issue. And let the costumer know that you got an answer for the problem thank you in advance for all yo did Jesus Valenzuela 312 618 ****
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User's recommendation: please return an answer

Anonymous

Apology

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I couldn't find my refund info and wanted to call and no number. I'm old so looking again I found my refund info it was there easy enough. Rockauto IS great.. website..prices.. service all good so far...never so pissed. Thanks anyways.
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User's recommendation: Rockauto really very good

Russell T Fgm

Checking on an order.

I made an order a couple of days ago and never got an email that I place an order, just seeing if it went through.
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Loss:
$40

Preferred solution: A part for my Ford Ranger.

Anonymous

Wrong address on delivery

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I been a customer for years and a order a submitted had my wrong address and unable to deliver two days in a row. So now I still do not have my parts. Its so hard for my to contact rockauto to give them the correct address and have not heard anything about my order and when will it reshipped.
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John I Cvu

You sent me the wrong part A gas tank and I damned there lost my car

The tank has 3 Vent holes Or return holes I installed the tank in my 70 Monte Carlo Took it to the gas station And the gear started pomping out through the Van holes I need to speak to someone about this explanation point!!!
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Phoenix, Arizona

Sending me old brakes

RockAuto - Sending me old brakes
I received a box full old brake pads., I dont know if this is a joke or what but is not funny., besides now they want me to pay the return label like is my fault., I been a long customer but this is the second time that happens , firs time I stay quite., but this is too much., let me know????
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Anonymous
map-marker Harwood Heights, Illinois

Return parts for credit

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Still waiting for an answer to return product. Disappointed not returning phone call or e-mail hope they're acknowledging that we are costumers.

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1 comment
Guest

This is Rock Auto for you. Willing to make a buck on what they sell but neglecting to follow their own policy on return shipping.

They will avoid you in the hope that you either return the item at your expense or purchase a return shipping label from them. Then when you have no choice as you have 30 days to return the item, Rock Auto will further deny to reimburse you return shipping expenses by insisting you agreed to purchase their return shipping label.

These are bad business practices. I would advise you to get ahold of your credit card company and file a complaint.

Adarius H

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

I’m missing a package

RockAuto - I’m missing a package
My package was suppose to be here yesterday an it still hasn't came. Another package I ordered came in today but it was supposed to come after the other
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Loss:
$50

Preferred solution: Price reduction

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