RockAuto
Reviews and Complaints
I'm supposed to receive my order today and online tells me it's delayed till Friday! Is that true?
Exchange
Havin lots of order problems
Preferred solution: Full refund
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Verified BuyerReturn issue
Preferred solution: Full refund
Parts automobile parts
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Verified ReviewerStolen card number and fraudulent purchase
Preferred solution: Full refund
My fuel pump has not arrived yet
Preferred solution: Full refund
User's recommendation: Paid extra money and have it shipped next day air
Return parts for credit
User's recommendation: please return an answer
Apology
User's recommendation: Rockauto really very good
Checking on an order.
Preferred solution: A part for my Ford Ranger.
Wrong address on delivery
You sent me the wrong part A gas tank and I damned there lost my car
Preferred solution: Let the company propose a solution
Sending me old brakes
Return parts for credit
Still waiting for an answer to return product. Disappointed not returning phone call or e-mail hope they're acknowledging that we are costumers.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI’m missing a package
Preferred solution: Price reduction
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This is Rock Auto for you. Willing to make a buck on what they sell but neglecting to follow their own policy on return shipping.
They will avoid you in the hope that you either return the item at your expense or purchase a return shipping label from them. Then when you have no choice as you have 30 days to return the item, Rock Auto will further deny to reimburse you return shipping expenses by insisting you agreed to purchase their return shipping label.
These are bad business practices. I would advise you to get ahold of your credit card company and file a complaint.