RockAuto
Reviews and Complaints
Issue Never Resolved
Preferred solution: Refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad racking pinion steerings
- No one to speak to
- Not being able to speak to someone
Preferred solution: Let the company propose a solution
User's recommendation: Save your money
Bad system
- Always received correct parts
- No return on wrong unused parts after 30 days
- Split shipping
- Nobody can help me
Preferred solution: Help
User's recommendation: Don’t accept this
Order prossing more than 1 hour
Preferred solution: Initial order to process
Can't get my part from fedex
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to return part but i have a different bankcard
Preferred solution: Full refund
No package
Preferred solution: Deliver product or service ordered
User's recommendation: Shop other websites there better that I have customer service and people that can answer the phones and help you when you need help the packaging and everything that my order was in was severely damaged
Part delivery
Preferred solution: Full refund
Rear rotors 04 Chevrolet
- Price and selection
- Easy to order parts
- Customer service
Preferred solution: Full refund
User's recommendation: Have no clue I had all the info in right
Trying to use my store credit
Reception is very rude
Preferred solution: Full refund
User's recommendation: Don't order from this place, they don't make Exceptions for nobody.
Gfuty gdgr
Exchange wrong parts
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI needed to return an item that I ordered
Preferred solution: Refund for Shipping Cost.
User's recommendation: Because of my bad experience. I would not stop anyone else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCore deposit
- Price
- No customer service
- No customer serive
Preferred solution: core deposit for credit memo #CR0000238980.
User's recommendation: if a company does not have a customer service department do not order from them. The only way you have any recourse is to file a small claim where ever they are located. I try not to order online, this is why.
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If you did not get any resolution through Rock Auto, contact your credit card company and explain to them that the wrong item was sent than what was originally ordered. Rock Auto's policy reads they will pay for return shipping costs under these circumstances. But in real practice, Rock Auto advertises this to hook the customer under false pretenses to buy until such time you realize their policy means zilch once you make a claim.