Emerson C Rdy

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Incomplete order

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It's impossible to communicate with anyone to explain what the problem is. It's all done by computer. Years ago they had a customer service phone number. No more.
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Loss:
$36
Pros:
  • Reasonable prices
Cons:
  • No customer service & charge you for a return

Preferred solution: Deliver product or service ordered

User's recommendation: Find an online parts distributor that has a working customer service

Mike B Jtt

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Returning an item

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RockAuto - Returning an item
Updated by user Nov 01, 2023

I never received my refund for my part

Original review Oct 02, 2023
It doesn't fit like you said it would. It's the wrong size. It doesn't fit because it's not the right size
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Preferred solution: Full refund

Anonymous
map-marker Mount Pearl, Newfoundland And Labrador

Charges on credit card

I made a mistake . I though rock auto was putting extra charges on my card but after checking they were not.it was a company that attached itself to rock auto .they tricked me out of 132.00 . Be very carefull of just ask me.
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User's recommendation: Don't join the company just ask me.

John C Rht

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I received the wrong part

RockAuto - I received the wrong part
I ordered a muffler off the web site. AP 2556. Suppose to have 2 3 inlets and 2,3 outlets. The muffler I received has 2,3 inlets and only 1 outlet. I would like a refund and return freight should be on Rockautos nickel.
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Cons:
  • Can not talk to a human

Preferred solution: Full refund

Frrank M

Checking on a orde

Checking on a order not received and was to be here today and the order is not here yet.need to know where it is
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Preferred solution: Deliver product or service ordered

Bernard W Fhd

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Missing part

RockAuto - Missing part
I ordered timing chain and guides I received the timing chain guides but did not receive the chain so I'm trying to see wat happen
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Preferred solution: Deliver product or service ordered

Robert W Zbl

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They sent me a defective part

RockAuto - They sent me a defective part
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RockAuto - They sent me a defective part - Image 4
My lines do not fit in this compressor so that means its the wrong one . The lines dont fit in the holes
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Loss:
$60
Pros:
  • Dont have any yet
Cons:
  • I did not the the right part for my truck

Preferred solution: The right compressor and some money back for me having to be with out a compressor in one of the hottest week of the summer

Anonymous
map-marker Houston, Texas

I'm still waiting on my package that I paid for.

I've been waiting on my radiator for the pass twenty (25) days. This is terribly sad to be waiting that long.
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Anonymous
map-marker Mastic, New York

Mail delivery beat up the boxes and nothing says fragile on the boxes they should say fragile

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shipping outside box and inside box, ripped and broken and delivered to the driveway like that, I took pictures to pictures of the first box and second box radiator is bent, and the fins are turned over
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Tasim T

Looking for my credit amount to be returned to my credit card

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After my part returned , I decided to keep the money in the account for the part which was not in stock . I never got the notification about the part restock Please, I want my money back to my credit card
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Loss:
$7

Preferred solution: Full refund

Roy M Ndf

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Verified Reviewer

Poor customer service

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I bough 8 coil packs and 8 spark plugs, I received 8coil packs but no spark plugs. I cannot get customer service to respond to my email. I dont want a refund, all I ask for is what I paid for. 8 spark plugs. Just send me my full order
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Pros:
  • Have quality parts
Cons:
  • Slow shipping

Preferred solution: Deliver product or service ordered

User's recommendation: Check your order twice

Saba B Dgh

Give me my money back

Hello, I canceled my order and not yet get my money back, can you tell me why? It happened about 2 weeks ago
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Loss:
$352

Preferred solution: Full refund

Anonymous
map-marker Honolulu, Hawaii

I give the wrong year not 1991 its for a 1995 frod f150

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I This is not a complaint or anything bad to rockauto. I made a mistake when ordering my parts I give the wrong year by mistake didn't know it at the time but when I got the conformation order number by email then I look it over and realized I punch in the wrong year and all I asked before the order was pulled if can change the year to the year I needed.
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User's recommendation: I have nothing bad to say about rockauto they came true on every order I had

Rufino S Jqd

My order was delayed

RockAuto - My order was delayed
The worst waiting experience for evaporator aircon that was delayed, since September 5 2023 til now it's still stocked at San Francisco usps and not moving since September 16 2023, for no reason, my car is so hot and expecting a possible arrival with in this week , can you help me pls thank you.
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Preferred solution: Deliver product or service ordered

User's recommendation: Dont want to happen again in the next items.

Anonymous
map-marker Rockville, Maryland

Mis boxed part

RockAuto - Mis boxed part
Just got ripped off by Rock Auto ordered 8 lug brake rotors and pads for rear of 2006 Dodge ram mega cab they sent a box with 5 lug front rotor for something that online customer service they have is going to charge me the return shipping for their mistake . No phone customer service to talk to anyone . This is how they sell stuff cheep there profit comes at customer expense
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User's recommendation: Order from someplace with real customers service

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