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Rockauto - Head Gasket Set Review from Atlanta, Georgia

I order a head gasket set for my van a set is suppose to be two but I only got on I contacted rockauto and they said that's the way their site show it but its suppose to be one gasket they riped me off I thought I would save money by ordering from them but now I have to get an other gasket I will not order anything else from them . I would rather spend a little extra money than order from them again
Company wrote 0 public responses to the review from Jul 29, 2015.
#673893
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Oem replacement blower motor resistor did not have the correct wire length to reach the blower motor for my vehicle although the part said it would fit on RockAuto's website. After sending pictures showing a comparison of the new part versus the old part RockAuto still...
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Company wrote 0 private or public responses to the review from Jul 21, 2015.
2.7
#669457
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I made an order with them and after two days I noticed the order had the wrong engine listed, My truck was not available with the engine they said i selected. After contacting them i was told it was all my fault and their website was perfect. The rep. was extremely...
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Company wrote 0 public responses to the review from Jul 15, 2015.
Burnet, Texas
#666703
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I've purchased a part for 140 dollars from an overseas branch of Rock auto the part was wrong it cost me $100 to send it back and I can not get reimbursed for one nickel from them I have been referring a lot of my customers to purchase parts from them now I'll just pay...
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Company wrote 0 public responses to the review from Jul 13, 2015.
#665351
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Rockauto - Wrong parts customers problems
I ordered a new AC Compressor that RockAuto stated "May Looks different but will work the same as OEM" Well I received the part and it does not fit or work the same. I called them and they were very condescending and unwilling to admit their foot notes that caused us...
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Company wrote 0 private or public responses to the review from Jul 08, 2015.
1.0
I didn't like
  • Miss leading ads
#662575
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I purchased a radiator motor for my 2004 Jeep liberty I wasn't informed by Rock Auto there were two different motors. I installed the motor. I noticed the Connecting plug was different. This motor never turned on. I contacted Rock Auto they issued an RMA, I mentioned...
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Company wrote 0 public responses to the review from Jul 05, 2015.
I didn't like
  • Customer service terrible
#661049
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Staff Review

Customer service hangs up on customer! REALLY
Company wrote 0 public responses to the review from Jun 25, 2015.
#656214
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Staff Review

Incompetent customer service. Talked to probably 5 different people all of which were extremely rude and of no help at all.
Company wrote 0 public responses to the review from Jun 20, 2015.
#653452
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I have ordered from Rockauto for years, no issues.On a recent $110 purchase my shipment was lost by fedex - per tracking they left the package at my front door. Rockauto refuses to be responsible. They have a bunch of rude customer service personnel(probably teens),...
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Company wrote 0 public responses to the review from Jun 19, 2015.
Anonymous
Goose

This just happened to me...they tell me to talk to FedEx...FedEx tells me to talk to them...meanwhile they delivered my parts to an address that does not exist but claim it wa...

#653131
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I order a splash guard for my car and got sent the completely wrong part. Got ahold of customer service and the guy told me there was a 30 day return policy.ok i can understand that. But my delima is was involed in a car accident and never opened the box cuz the...
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Company wrote 0 private or public responses to the review from Jun 13, 2015.
lilbear040503
lilbear040503

So mad right now .this is not fault i know what i freaking ordered i just want to exchange it guy was such a *** on the phone. Customer service should be about the customers a...

1.0
#649738
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