Latest review first
Rockauto - Head Gasket Set Review from Atlanta, Georgia
I order a head gasket set for my van a set is suppose to be two but I only got on I contacted rockauto and they said that's the way their site show it but its suppose to be one gasket they riped me off I thought I would save money by ordering from them but now I have to get an other gasket I will not order anything else from them . I would rather spend a little extra money than order from them again
Company wrote 0 public responses to the review from Jul 29, 2015.
Oem replacement blower motor resistor did not have the correct wire length to reach the blower motor for my vehicle although the part said it would fit on RockAuto's website. After sending pictures showing a comparison of the new part versus the old part RockAuto still...Read more
Company wrote 0 private or public responses to the review from Jul 21, 2015.
I made an order with them and after two days I noticed the order had the wrong engine listed, My truck was not available with the engine they said i selected. After contacting them i was told it was all my fault and their website was perfect. The rep. was extremely...Read more
Company wrote 0 public responses to the review from Jul 15, 2015.
I've purchased a part for 140 dollars from an overseas branch of Rock auto the part was wrong it cost me $100 to send it back and I can not get reimbursed for one nickel from them I have been referring a lot of my customers to purchase parts from them now I'll just pay...Read more
Company wrote 0 public responses to the review from Jul 13, 2015.
I ordered a new AC Compressor that RockAuto stated "May Looks different but will work the same as OEM" Well I received the part and it does not fit or work the same. I called them and they were very condescending and unwilling to admit their foot notes that caused us...Read more
Company wrote 0 private or public responses to the review from Jul 08, 2015.
I didn't like
- Miss leading ads
I purchased a radiator motor for my 2004 Jeep liberty I wasn't informed by Rock Auto there were two different motors. I installed the motor. I noticed the Connecting plug was different. This motor never turned on. I contacted Rock Auto they issued an RMA, I mentioned...Read more
Company wrote 0 public responses to the review from Jul 05, 2015.
I didn't like
- Customer service terrible
Customer service hangs up on customer! REALLY
Company wrote 0 public responses to the review from Jun 25, 2015.
Incompetent customer service. Talked to probably 5 different people all of which were extremely rude and of no help at all.
Company wrote 0 public responses to the review from Jun 20, 2015.
I have ordered from Rockauto for years, no issues.On a recent $110 purchase my shipment was lost by fedex - per tracking they left the package at my front door. Rockauto refuses to be responsible. They have a bunch of rude customer service personnel(probably teens),...Read more
Company wrote 0 public responses to the review from Jun 19, 2015.
I order a splash guard for my car and got sent the completely wrong part. Got ahold of customer service and the guy told me there was a 30 day return policy.ok i can understand that. But my delima is was involed in a car accident and never opened the box cuz the...Read more
Company wrote 0 private or public responses to the review from Jun 13, 2015.
Do you have something to say about Rockauto? What happened? What can we help you with?