Anthony W Pln

Core return and a possible part return

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Call wouldn't go through to customer service support line. It just wanted me to add their number to my contacts
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Loss:
$30
Pros:
  • I love buying from rock autu
Cons:
  • Getting info and shipping label for core return and refund

Preferred solution: Core return and a possible return of a part I ordered that isn't for my car but the part return date has expired.

Anonymous
map-marker Palm Coast, Florida

2005 ssr wiper motor

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I ordered a windshield wiper motor from Rockauto but never got a tracking number. My credit card was charged immediately but nothing has been shipped. The customer service page pushes me to a rebuild page, which is NOT what I paid for. I ordered the part, not a rebuild of my broken part. How can I find out where my order is. Rick Autos online pages are useless! Help!
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Anonymous
map-marker Bad Axe, Michigan

Still have not received my part

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I contact rock auto over a week ago about a wrong part sent to me on their mistake. They still have not got me my part that was originally supped to be here
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David L Azf

Shipping

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My car is undriveable, using rental car to get to work. Parts were shipped promptly, however they were shipped via FedEx and not received as scheduled. I did some research and found FedEx ground in Oak Park, MI is notorious for late deliveries (sometimes months) several articles in newspaper about this.
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Loss:
$400

Preferred solution: Let the company propose a solution

User's recommendation: Do not purchase anything from RockAuto if it will be shipped via FedEx

Anonymous
map-marker Charlotte, North Carolina

I have called for 2 days no one call me back my 1st time shopping with ya for parts I will never shop again with these people for parts bad reviews views for 1st time customer

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*** I will never shop Here again this is my 1st time shopping and this is what I get for 2 days no one call me back for the park that I needed Pay customer service
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User's recommendation: I will never shop there again

get me m

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Verified Reviewer

Missing parts I ordered

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I already did something online. . I think I'll quit ordering from rock auto.no I've spent over $1500 with you this year but forget it if you can't take care of me
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Loss:
$250

Preferred solution: Deliver product or service ordered

User's recommendation: not at this moment

Anonymous
map-marker Dayton, Ohio

Checking order

Never got an order number for an order placed for order made 9/19/2021 for a loaded strut for my 00 Mitsubishi eclipse
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Rosalio J

Delivery issue

The delivery was suppose to arrive on Friday. Its Sunday and its saying it will arrive on Monday . The delivery prices have gone up . And the service is terrible.
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Preferred solution: Pick up my delivery if you can’t bring it to me .

User's recommendation: 6

Jennifer B Lyn

Order

I order a water pump from on Friday paid for expedited shipping and the water pump was supposed to be delivered today. Fed ex said it was out for delivery earlier and I have my car torn apart waiting for it and just looked online again and it is in Maryland!!!! Why did I paid the most amount $50+ for two day shipping. Why is it Maryland and not at my house???
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Cons:
  • No way to talk to someone

Preferred solution: I don’t know - I need this water pump - I don’t have a car without it and now you have my money so I can’t buy a different one.

Salvatore P Hra

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Verified Reviewer

Missing part NEVER SEND THEM HAD TO REPURCHASE GASKET AND BOLTS

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Never send the missing parts from my order or contacted me the worst company I had to deal with no customer service no phone NUMBER never buy from them again. STILL WAITING FOR REFUND FOR THE PARTS THAT HAD TO BE REPLACE IN MY ORDER I ALREADY PAID FOR
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Loss:
$87
Pros:
  • Price
Cons:
  • No customer sevice
  • Manipulating shipping to their advantage to not refund

Preferred solution: Full refund

User's recommendation: BUY LOCAL WERE THERE IS SOMEONE TO TALK TO

John D Vyg

Can't talk to human

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Trying to tell them about part it was right part number wrong part shiped in box how trying.to get refund with no avail .no one to help with problem
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Loss:
$50

Preferred solution: Let the company propose a solution

Ronald E B

Parts I want a refund for

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I Had 3 or 4 Surgeries. 1 Hip Replacement, 2nd Broken Fumar, 3rd Replacement of Fake Knee &; Put in a new one, 4th Torn Muscle in the Butt Region?? I spent about 10 days in the Hospital, then Almost 4 months in rehab, RockAuto Says I Can't Return Them. 2/Two Old?? Their Car Parts Not Food. I'm 77 and Over $190.00 in Parts I Can't Use. Still in There Boxes Sucks. RE Burger,r I Have Tried to Call Them, No Phone Numbers Work??
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Loss:
$250
Pros:
  • Easy to make the initial order
  • Adequate shipping time
  • Good parts cheep
Cons:
  • Time limit on returning unuesd parts

Preferred solution: Full refund

Katee Hyn

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Verified Reviewer
| map-marker Glenolden, Pennsylvania

To find out shipping options

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The numbers you give dont offer customer service at all. Im trying to find out shipping options for a part I need immediately
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User's recommendation: Don’t bother you can’t find out any information

Anonymous
map-marker Weatherford, Texas

I think I messed up on my order

I hit neutral on my order but I needed medium brown! I still want the product, but I have to wait to buy again when the money is returned to my account
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Anonymous
map-marker Brooklyn, New York

Broken part

I bought a air conditioning pump for my 2005 S40 last year. It never worked and is broken. Can I get a replacement?
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