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A fuel pump ( FE0016 ) delivered in January 2015 ( Order 27974089) had a missing fuel strainer as I discovered when I took the car out of winter storage to install it. Calling Rock Auto CS was like *** into the wind. Curtly,I was told they don't sell separate fuel...
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I didn't like
  • Refund policy for defective item
#637686
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I BROKE DOWN IN ATLANTA AND WAS *** ENOUGH TO DO BUSINESS WITH THIS CO. THEY WILL HAVE TAKEN AN EXTRA 3 DAYS TO GET MY PART.. COSTING ME 3 DAYS PAY PLUS HOTELS AND FOOD.... WARNING DO NOT ANY CIRCUMSTANCES DO BUSINESS WITH THIS CO. THEIR SERVICE IS THE WORST I HAVE...
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I didn't like
  • Shipping
#636681
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They advertise one part, they send another. It's your fault. You can mail it back and hope for refund. Hope. Hard. Because it's your fault. Have fun and RUN! Also EFF YOU ROCKAUTO! Read their replies to the BBB complaints lol. It's all your fault. I'm so pissed at...
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1.0
#635658
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I ordered a wheel bearing for Bonneville, went bad in under 12 month warranty. Called and was told I had to order and pay for new bearing and would be reimbursed when part was shipped back pending problem with bearing wasn't installer error. I received reimbursement....
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1.0
#633721
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Master engine rebuild kit purchased.Pistons were very poor quality,two oil rings grooves damaged right out of box.Purchased new Pistons locally to continue build.After assembly had good oil pressure for a few minutes then none.after disassembly found relieve vavle in...
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I liked
  • Qaulity
I didn't like
  • Return policy for defective parts
  • Refund policy for defective item
#632791
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I just spent $530 in less than 1 week. Gasket said set order 1 thinking it was a set. Nope got 1, called them and customer service said it clearly states only 1. I ask them to show me where it states that on the information screen, it not on that screen its on the...
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I didn't like
  • Service they offered
#632541
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I ve ordered a driverrside wiper blade but received a passengerside. I was certain what I was ordering as i m a returning customer since 2010. I spoke to the supervisor and was denied of my request even though i wanted to pay for the part and asked them to cover the...
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3.7
#632482
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I have been purchasing parts from Rock Auto for 5 years or so. My latest purchase was not very good. On 4/14/2015 I purchased two ignition switches from Rock Auto using there part number cross over system which usually has worked out well for me,but when I got the...
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Mansfield, Pennsylvania
#624760
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I ordered parts their parts finder said would fit and they did not. They shipped from multiple locations which delayed arrival and increased shipping costs. They refused to take parts back unless I paid the return shipping and of course the parts were to go to...
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1.0
#623719
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I ordered a head light for my 2003 Nissan Altima, I spoke to customer service before ordering . They assured me it would fit and was compatable . It took me 2 months to install ( we had a bad winter) I paid my mechanic can 30 dollars to install . Come to find out the...
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Anonymous
Anonymous

Until last Tuesday, I was a customer service representative for RockAuto (and had been for 12 years). If you ordered from them in the past, you'll notice a precipitous decline...

#623550
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