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Rockauto in Madison, Wisconsin - Ordering

2.5
Details
The ordering page didnt give me a confirmation before submitting nor did I get a confirmation email. my bank is showing that you are taking out $ 133.
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Review
#1346297 Review #1346297 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Rockauto - Address

Speak to a human speak to a human
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Review
#1346255 Review #1346255 is a subjective opinion of poster.

Rockauto in West Valley City, Utah - I am waiting for my order to ship

I haven't been able to get any information regarding my order. It says that it's in the warehouse what's taking so long?
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1 comment
Anonymous
#1552903

It takes a small amount of time for an order to show up right after you make the purchase but it will. I would have got my part Monday if not for no mail because of the long Labor Day weekend. I have started ordering from them more then Ebay...I hope this comment posts.

Review
#1346232 Review #1346232 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Problem with delivery

Rockauto in Madison, Wisconsin - I received the part in a timely manner but it was the wrong part

I ordered a Starter Motor for a 2010 Mercedes E350 4MATIC on 29 August 2018. I was looking to see if there was a difference in the types of starters that you have in stock also whether they are designated for the left or Right side. After I received the part it was the right part but it is not for the correct side. The Mechanic pulled out the old starter and it didn't match the one ordered. I am desperately trying to see if there is another version of the same part that you offer to fit my car if not then the listing of parts you have is incorrect. I have been trying to locate a phone number but it doesn't take customer Service calls ever.
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Review
#1346117 Review #1346117 is a subjective opinion of poster.
Product
Starter
Reason of review
Part doesn't fit car as it stated it would
Loss
$118
Preferred solution
Deliver product or service ordered

Rockauto in Madison, Wisconsin - Regular shipping

Order # 92637492 . I want regular shipping but it charged me first class priority mail. I dont want it first class want it regular shipping
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Review
#1346105 Review #1346105 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Pricing issue
Resolved

Resolved: Rockauto - Return shipping credit offered at 35% of actual return shipping cost.

3.8
Details

Update by user Sep 04, 2018

RockAuto refunded all costs including 100% of return shipping.

Original review posted by user Sep 04, 2018

Two brake rotors were received in the correct part number box but with the wrong part inside. The contents were visibly and clearly returns that had been mis-boxed. The part number ordered and labelled on the box were the correct ones for my vehicle. RockAuto charged $10.99 for the original shipping of the rotors to me but only offers a $6.91 shipping credit. Since there is no corporate shipping discount offered for this return, it will cost me a minimum $17.50 to return ship the rotors back to them using FedEx. This was the lowest cost shipping, UPS and USPS were more costly. Add to this the 40 mile round trip from my rural area I must make to the nearest Fed Ex or UPS store. This is totally totally unacceptable and a deceitful consumer fraud...the mistake was theirs so why am I losing money on this transaction? RockAuto has no customer service contact possibility to discuss this rip-off "in an effort to keep costs low".
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Review
#1346065 Review #1346065 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Pros
  • Past purchases were positive
Cons
  • Return shipping credit calculation
  • No live customer service
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund
Tags
  • Wrong Parts

Rockauto in Pueblo, Colorado - Wring brake pads were sent to me 2012 dodge grand caravan

1.2
Details
Nothing yet! Can't get a hold of any body!!(
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Review
#1345737 Review #1345737 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Poor customer service

Rockauto in Madison, Wisconsin - I was issued a code that expired in the same day that i can't use for a store credit i was issued

They were closed and couldn't help with my issue
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Review
#1345500 Review #1345500 is a subjective opinion of poster.
Product
Rockauto Coupon
Reason of review
Not as described/ advertised

Rockauto - Poor Service

Parts on site and in description claim to be compatible with my vehicle, unfortunately I had multiple issues. I was able to get a refund for one of the items, however one of the items was a "non self adjusting clutch kit". It was identified as compatible with my vehicle. 2 shops and 3 labor bills later, i find my vehicle requires an "OE style self adjusting clutch". I feel Rock Auto sold me the wrong parts, i am unable to return or exchange these parts. Website allows a warranty exchange but for exact part. Which is pointless because the part is wrong. No customer service, no one to talk to, emails get returned with response to use website. Total run around. Now I'm Shrug stuck with hundreds of dollars of useless parts, had to repurchase the correct parts, and pay labor multiple times. I just want the right parts for my vehicle, or a refund. Dont think I'll get either.
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Review
#1344772 Review #1344772 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Rockauto - Charged my card 2 times

Rockauto - Charged my card 2 times
I order a wheeel bearing for my 04 f150 And my card was charged twice
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Review
#1344399 Review #1344399 is a subjective opinion of poster.
Pros
  • Easy parts look-up
Cons
  • Service
  • Account was charged multiple times
Reason of review
Problems with payment