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Rockauto in Candler, North Carolina - Return

4.7
Details
No help on phone:( I want a livenperson
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Review
#1341588 Review #1341588 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Poor customer service

Rockauto in Seattle, Washington - Refund for a returned part unoped , order #97035061

2.4
Details
I sent the back part back as a return refused the part because it was not needed I have not seen a anything a regarding a refund for my ticket and was $300 is like $299.79 my name is Bellville Bel the a palander P ALA NDER my email is belval palander Gmail.. com my phone number is 3072204996 the order number is 97035061. Please send me an email or something regarding when I will bit getting my refund for this part of cleave it was to 99 and 79 cents thank you
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Review
#1341102 Review #1341102 is a subjective opinion of poster.
Product
Auto Part
Reason of review
Not as described/ advertised

Rockauto - Parts order

5.0
Details
Yes i order a total of six NGK Spark plugs and a Pentius PNA oil Filter i check my email and they are only sending me 4 instead of six could someone please explain this to me
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Review
#1340872 Review #1340872 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Rockauto in Madison, Wisconsin - Parts never delivered

Ordered parts, waited 13 days and no parts delivered. Do not like the way this company treats its customers and will not use them again. I want my money back. I can't believe with this lousy service Rock auto is still in business. Having the customer service dept. (whatever that is) hangup on me without even answering is the final straw. As a first time user of this company, I experienced the worst service in my 70 years. I am restoring a vehicle and planned on utilizing Rock auto as my source of replacement parts. My first purchase was placed just to see how Rock auto service was. As I was told, the service of Rock auto was true to form as told buy 4 other friends who are likewise restoring vehicles.
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Review
#1340766 Review #1340766 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Cons
  • Are not a responsible company
  • Disappointed with customerservice experience
  • Communications
Reason of review
Poor customer service
Loss
$76
Preferred solution
Full refund
Tags
  • Rock Auto Customer Care

Rockauto in Madison, Wisconsin - Not sure they process returns

I ordered what came up when I searched for a boot for a convertible. Sebring. Description even said padded w/ black fabric. What came was 2 strips of black fabric. That's all! Got online to request a return on a Tuesday. System said I would hear from someone in 1 business day. It's now 8 days later and no one has contacted me. There is no customer service phone number (the number on this site is to their HQ and you either have to know an extension or request the receptionist, who never seems to be there.) I've sent an email to the service@rockauto.com If I don't get a response within the next 2 days, I'm going to have to dispute this on my credit card. It's a shame b/c this organization has good ratings for auto parts.
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Review
#1340667 Review #1340667 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Not as described/ advertised
Loss
$71
Preferred solution
Full refund
Tags
  • Not Processing Returns No Refunds

Rockauto in Madison, Wisconsin - Scamming company that charges for returns due to their error

1.0
Details
Rockauto - Scamming company that charges for returns due to their error
Parts came damaged and they charge for return shipping even if it’s their fault, parts were damaged due to poor packaging. & then they tried saying it was our fault because we sent the item back in the same packing it came in, so they were not going to issue a refund and we had to dispute it threw our bank to get a refund. All these people do it scam. They are cheap and either sell broken parts as new or they are out to cut costs on packaging etc to make the most money possible. There is no customer care number by the way and nothing can be accomplished with online support unless your agreeing to return part for $35 shipping label they provide. Buyer beware.
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Review
#1340388 Review #1340388 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Rockauto - THE WORST !!!!

8-27-18 The worst Service Ever Had on A Web Site !!! Can't Talk to anyone !!!
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Review
#1340316 Review #1340316 is a subjective opinion of poster.
Reason of review
Poor customer service

Rockauto - Need parts shipped asap

1.0
Details
You have the worst web site i have ever seeeeen !!!! Need to talk to a MANAGER !!
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Review
#1340310 Review #1340310 is a subjective opinion of poster.
Reason of review
Order processing issue

Rockauto in Waco, Texas - Pricing

1.0
Details
I am not sure what information I need to look up pricing and they do not offer customer service by phone.
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Review
#1340195 Review #1340195 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Poor customer service

Rockauto in Memphis, Tennessee - I need to return a item i don't need

I haven't talked to anyone need to return a item
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Review
#1340175 Review #1340175 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Return, Exchange or Cancellation Policy