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Rockauto in Memphis, Tennessee - Because I got a bad part an I want it fixed

Nothing not even answer the phone
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Review
#1340166 Review #1340166 is a subjective opinion of poster.
Product
Auto Part
Reason of review
Bad quality

Rockauto - Oit of stock

I placed an online order but one of my items wasn't on there and i guess it's out of stock but didnt see about notifications so just need confirmation and help selecting a replacement
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Review
#1339719 Review #1339719 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Rockauto - I was very happy with y'all service until today. All I got

I was looking for a part for my Toyota Camry. It's a crankshaft pully. I thought that I could get it from your company, but I can't even find it....Cheryl Guidry 504.662.8375. Thank you.
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Review
#1339350 Review #1339350 is a subjective opinion of poster.

Rockauto in Madison, Wisconsin - I think i double ordered

I only need one order of my parts that my wife order she did it twice because she didn't know how to do it. And I have not gotten an email for confirmation on my order. Please send the confirmation to roberthill1981@hotmail.com
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Review
#1339152 Review #1339152 is a subjective opinion of poster.
Reason of review
Order processing issue

Rockauto in Sheboygan, Wisconsin - Issue with item

Rockauto - Issue with item
Rockauto - Issue with item
I placed an order about a month ago had the brake pads and rotors installed and the rotors are already rusted. Hasn't even been two weeks since they have been installed. Just curious how that is possible not to mention the brake dust that comes off the so called higher quality is rediculas. What can be done here? Did I get a defective set or what?
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Review
#1338829 Review #1338829 is a subjective opinion of poster.
Product
Brake Rotors
Reason of review
Bad quality

Rockauto in Vienna, Virginia - To clarify prices for for a 1990 Ford F Super Duty

5.0
Details
What would be nice if it could be if we could be able to talk to someone in customer service as opposed to the Automated machine sorry I did call on a Saturday afternoon
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Review
#1338755 Review #1338755 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Poor customer service

Rockauto in Madison, Wisconsin - Tried to give me inferior parts in boxes of parts I ordered, beware!

Inferior parts were stuffed into the boxes of the parts I had paid for. THIS WAS NOT ROCK AUTO SHIPPING THE WRONG PARTs, THIS WAS LETS SEE IF ROCK AUTO CAN GET AWAY WITH SELLING LESSER PARTS DISGUISED AS PERFORMANCE PARTS. Although Rock Auto's customer service responded quickly, their willingness to correct the situation was very poor. No effort was made to fulfill the order, only an offer a return. Rock Auto will refund my money, only if I take it to a FedEx shipping center or pay extra to return via US Post Office, otherwise they could care less. My time and expense to drive to FedEx is of no value to Rock Auto, regardless of their culpability. THIS IS NOT HOW TO DO BUSINESS!
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Review
#1338749 Review #1338749 is a subjective opinion of poster.
Product
Centric Parts Brake Pads
Cons
  • Inferior parts packed into performance parts box
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered

Rockauto - Received someone else's part

4.0
Details
Rockauto - Received someone else's part
The shipping label is to my house but recived a part for matthew webber of waukesha Wisconsin. I also recived the parts i ordered
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Review
#1338584 Review #1338584 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Rockauto in Madison, Wisconsin - Wrong Part

1.0
Details
Try to return a part. GOOD LUCK! Never again will I buy parts from these idiots. They don't know a auto part from a electric fan. You will have to jump through a lot of hoops to get your money back. I had to buy the part just to get what I needed. They don't care about the customer they just send you anything then hope you don't notice. 100 Words they don't deserve that many. Poor company, avoid at all cost. Your better off just going to the wood shed and whittling a part out of wood, it might even work, Rock Autos don't work and they don't want anything to do with you or your car. NAPA at least there they will help you to get the right part.
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Review
#1338581 Review #1338581 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Poor customer service
Loss
$20

Rockauto in De Kalb, Texas - Wrong parts for my car

Rockauto - Wrong parts for my car
No answer Need you to FedEx me correct parts fast please. https://www.rockauto.com/en/catalog/ford,2007,f-450+super+duty,6.0l+v8+diesel+turbocharged,1434840,brake+&+wheel+hub,wheel+bearing+&+hub+assembly,1636
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Review
#1338531 Review #1338531 is a subjective opinion of poster.
Product
Wheel Hub Assembly
Reason of review
Not as described/ advertised