RockAuto
Reviews and Complaints
Shipping charges
- Good quality parts
- Shipping and return fees
- Took my hard earn money
Preferred solution: refund of the express shipping
User's recommendation: dont pay for express shipping
Want explaination for deluvery schedule
- Easy to select parts
- No customer service
Preferred solution: Full refund
To discuss Ana's part
Preferred solution: Full refund
User's recommendation: Shop else where if possible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Valley Stream, New YorkDelivery late.
Return an alternator core charge
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Philadelphia, PennsylvaniaLooking for parts
Preferred solution: Needing t order
Never received my order or my refund
- No cust serv rep to explain their conflicting warranty issues
- Communications
- No customer serves
Preferred solution: Full refund
User's recommendation: Want money back
Return policy on misrepresented (bait-n-switch) parts photos
Over the years I've had good luck with parts/orders, but I think they are slipping with customer service and their return policy.
When I order a part, and I base my decision on their photos of that part, I expect to receive the item as shown. If the manufacturer has switched from using an NSK bearing (Japan) to a Chinese bearing, then RockAuto should pay for return shipping AND update their photo/description to reflect the change when a customer notifies them.
Instead, they expect me to pay for return shipping on a part which is misrepresented on their site.
The item was not as described or as pictured. Yes, the manufacturer bears some blame, but the retailer is selling it and has the power to drop the product or issue a chargeback to the distributor.
I'm very displeased with 'bait-n-switch' by any entity, but I have no dealings with the manufacturer or distributor, only with RockAuto.
I
Preferred solution: Full refund
User's recommendation: Caveat emptor
WarrantyWar problem
Preferred solution: Full refund
User's recommendation: Don't buy after market wheel bearings, you will be disappointed.
Cant find part
- Easy to use and pricing on parts
- Great but sometmes navigation is tough
- Cant send emails easily
Preferred solution: Let the company propose a solution
User's recommendation: Not my job.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Foley, AlabamaNeed shipping label to return my purchase
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCall for a part i cant find new
Preferred solution: Let the company propose a solution
Returns slips requested for cores
Refund::17380****::T0109****
Preferred solution: Full refund
Refund problems website doesn’t fix
Preferred solution: Send new cats so i can drive the truck tell they get here. Even there a exhaust link. But I'm using someone else so just a refund would be good
User's recommendation: Don't use them.
- Prev
- 1
- ...
- 246
- 247
- 248
- 249
- 250
- ...
- 606
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.