Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Rockauto - Horrible service and no one seems to want to help us!

Horrible service and CC Charge that should be refunded! and getting no help at this point from anyone we have been told one thing with returning items and we did what we were told and they refuse to refund our charge card the 651.81 for NOTHING! we have no parts! Now we have a CC charge for something we returned. We have called the corporate office they say they can't help and every time we try to do anything online they say the ticket is closed and we get no help from anyone! We did exactly what we were told we spoke to the people regarding the returns they explained to us what to do we did and we get nothing but stress. we are ready to hire an attorney at this point. DO NOT GET ANYTHING FROM THIS COMPANY!
View full review
Review
#1309441 Review #1309441 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Rockauto - Rock Auto no phone help

I went online to purchase a item went to checkout said my address didnt match my card so payment could not be processed(maybe my fault i just moved) so i changed address to my old one and it said the same thing and a balance was still owed went online and credit card was charged twice..i then called rock auto to find out you can not talk to anyone everything goes threw email only and that someone would get back to me within a day or 2 by email..so i canceled my order which is now 2 orders and contacted my credit card company and after explaining to them what happened they said they were gonna reimburse me (which they did within an hour) I cant beleave that you can not talk to anyone for help at Rock Auto...I will never try to buy from them again
View full review
Review
#1309187 Review #1309187 is a subjective opinion of poster.
Reason of review
Problems with payment

Rockauto - Order status I don't have my order number

4.5
Details
Hi I ordered a couple parts for my wife's truck the other day actually yesterday and I ordered a $60 Express two days shipping and it's saying it's not going to be here till Monday and I want to know why I was charged an extra 60 if it's coming a day before the regular shipping and not tomorrow
View full review
Review
#1308980 Review #1308980 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Problem with delivery

Rockauto - Missing parts

I received the package someone brought it in the house before I got home . I went to my mechanic and after he removed my old control arm he ripped open the plastic and discovered the ball joint and nipple were missing !!!! #%!* couldn’t believe it !!!! He reassembled my old control and charged me labor with a smirk and asked me “where did you get this part , rock auto” . I was too ashamed to tell him the truth , I’m hoping rockauto will send the missing part too me quickly .
View full review
Review
#1307909 Review #1307909 is a subjective opinion of poster.
Product
Control Arm
Reason of review
Not as described/ advertised

Rockauto - Not a big deal

A lil inconvenient. But not a big deal
View full review
Review
#1307705 Review #1307705 is a subjective opinion of poster.

Rockauto - Order # 88983403

2007 Ford Explorer Sport Trac XLT 4.0 V-6 2wd Looked on website for drive shaft center support bearing. Listed under drive line the item showed center support bearing. I don't know what kind of center support the item I received is but it sure is not a drive shaft. There was no picture of the item on the website. Can not talk to a real person about it. They want me to pay to ship it back. THAT SUCKS. I think I have given all the information necessary, should not have to write a book to explain my complaint but here I am just writing words so I can make the 100 words that is required for this.
View full review
Review
#1307637 Review #1307637 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

Rockauto - FedEx fails to deliver package 3 *

4.3
Details
Rockauto - FedEx fails to deliver package 3 *
It said i was suppose to get in on wednesday and i got nothing and i check on fed ex and now its saying pending and doesn't say when im gonna get it
View full review
Review
#1307593 Review #1307593 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Bad quality

Rockauto - Poor customer servicw

2.2
Details
Got a store credit because they sent us wrong part. Still cannot use store credit. System does not recognize store credit number. Tried to verify info. No k One gets back and there are no love voices
View full review
Review
#1307565 Review #1307565 is a subjective opinion of poster.
Product
Auto Part
Reason of review
Problems with payment

Rockauto - Very displease

I've been waiting for my package since the 8th of this month fed ex say they delivered the package an never got the package
View full review
Review
#1307563 Review #1307563 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Problem with delivery

Rockauto - Customer service is horrible! Received order damaged!

Rockauto - Customer service is horrible! Received order damaged!
Rockauto - Customer service is horrible! Received order damaged!
Rockauto - Customer service is horrible! Received order damaged!
This box was delivered completely messed up. When I went to drop it off at FedEx for return per the instructions of Rockauto, FedEx required me to have them repackage the shipment or they would not accept the return because the original box was so damaged. The original box you guys shipped the order in was twice the size of the part and during shipping, it was messed up as you can see by the pictures attached. I don't think it's fair that I'm charged the return label fee in addition to the repackaging fee as your shipping department should have packaged the parts in the appropriate sized box so it didn't arrive this way. I want a refund for the amount I had to pay to send your damaged goods back! After trying to email you guys multiple times, all you have to say is oh well then you guys block my email (see pic). THIS IS NOT A WAY TO DO BUSINESS.
View full review
Review
#1307428 Review #1307428 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Damaged or defective