Manny N Yxn

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Never received my Core Return refund

RockAuto - Never received my Core Return refund
I returned my core, my core return shippment was delivered as seen thru my issued tracking number thru fed ex. 2 months ago .. I cant communicate with anyone, and the website is sending me thru a unanswered repeating loop..
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Loss:
$300
Cons:
  • No costumer service

Preferred solution: Core return refund

User's recommendation: Don’t do it

Franklin A Mkv

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Verified Buyer

Messed up order

RockAuto - Messed up order
RockAuto - Messed up order - Image 2
My package hasn't been moving through USPS and I'm worried it might be lost or missing through shipment. I need to know the update on my package because I need it ASAP! 940553****440075****85 THIS IS THE TRACKING NUMBER OF MY PACKAGE AND I WANT TO KNOW THE UPDATE ON IT! Thank you and best regards
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Preferred solution: Deliver product or service ordered

Laqua W

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Verified Reviewer

Never received my order

Got a message saying my package was delivered but when I went to check there was no package I asked my neighbors I looked around to see if it was left somewhere else but still havent found my package
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Loss:
$235

Preferred solution: Full refund

Tony B Xid

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Verified Reviewer

I haven't received orders

I haven't received my order and I notified them online and everything they refunded me half of my order and trying to find out what going on with the rest of my order
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Loss:
$65

Preferred solution: Full refund

David T Fzm

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Verified Reviewer
| map-marker Huntingtown, Maryland

My payment went through my baby account

I purchased a right passenger mirror. The payment was taken out of my bank account. I can't find my order nor have I received an email. If someone could please answer me. The order is under either dtozzolo1967@***.com David Tozzolo or my wife's name citigirl443@***.com Peggy Tozzolo. Thank you. Phone number is 667 301 ****
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Chelsy Jin

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Verified Reviewer
| map-marker Chase City, Virginia

Never got my parts

RockAuto - Never got my parts
Orderd 2. O2 sencers doune stream for 2001 nisson pathfinder V6 4x4 weth credit card last 4 numbers on it is1552 visa Raymond steiner 709 st James Rd fishersvill va 229** ** dollers a peace got 2 70 the bill was gave me tracker number but got earased thank you please let me no
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User's recommendation: All ways bot parts on time

Anonymous
map-marker Westchester, Illinois

Rockauto is becoming ridiculous in the amount they rip you off when returning a part. They regualarly charge you as much or more to send it back, then what you paid for the part.

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I paid $42 dollars for a pair of struts that Rockauto charged $7.56 for a pair. But, when I returned them, I was charged $7.56 a piece to return. A total rip-off.
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User's recommendation: Don't but unless you're 100% it is what you need and don't intend on returning.

Anonymous
map-marker New York, New York

Returns on my parts. Never got a response back.

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I returned all my parts in a reasonable time. I got refunded back part of my bill. The craziest thing, Ive returned two of my control arms, and I got paid for one. I sent them back both at the same time. You cant make this up. Hope someone would get back to me and resolve this problem.
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Anonymous
map-marker Naples, Florida

3 months and never received my $500 refund from the wrong part they sent and I sent back per there instructions .

They said this part I ordered was guaranteed to fit, and it was the wrong a/c compressor. Contacted them and got a return label, sent back in three days of receiving part at $50 cost to me and can't get a hold of them for three months to find out where my refund is .
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User's recommendation: Find another parts store

Andrew D Sfs

I need a return label

I accidentally ordered two of the same parts for my truck and I only need one of them and I need to return one of them back
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Pros:
  • Prices are great
Cons:
  • Need a customer service

Preferred solution: Full refund

Dean A Clm

Can not place my order

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The website has no information about that I could be having a problem because I order off my phone or is there a problem with Pay Pal. Every other possible problem is listed on customer service except the two most important questions. I have ordered off of my phone before with Pay Pal so I dont believe its me
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Preferred solution: My dam order placed

User's recommendation: Get ready to find a different part source

Anonymous
map-marker Corpus Christi, Texas

Never can get a hold of anyone and I need to return parts did not fit on Cadillac just want refund

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I have been trying to return rear cv axles left and right for a week now they did not fit on Cadillac just want a refund need shipping label please help me.
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User's recommendation: Not good

Anonymous

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Verified Buyer
| map-marker Tupelo, Mississippi

Damage to a vehicle from faulty part

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RockAuto - Damage to a vehicle from faulty part
RockAuto - Damage to a vehicle from faulty part - Image 2
They sold me a remained abs control module because new isn't available anymore, so I got home, put it on.. pretty straight forward, 4 screws and 3 weatherpack connectors, so I go to power the truck back on and the "new" reman part fries the while ABS system in my truck. Can I call to get some sort of help?.. no Will the do an exchange or refund on the part?.. absolutely Will they ever pat to fix my truck?... not a chance.. I swear to GOD I'll never buy another thing from Rock Auto... these people can kiss my butt!
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User's recommendation: STAY AWAY FROM THIS PLACE!! ITS A RIP OFF

Josiah R Mgz

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Question about returning product

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RockAuto - Question about returning product
I like to return the rack and pinion because I no longer have my vehicle and I never used it I have proof of purchase I like a refund
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Loss:
$191

Preferred solution: Full refund

Pink Gbt
map-marker Kansas City, Missouri

Return parts

I would never I dont care where I have to buy a part. I will never buy a part from this company no more because I dont understand the return policy just because you had it for so long. It means were not refunding anything back to you. The warranty sucks. Advise anyone do not buy parts from this company.
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User's recommendation: Do not buy parts from this company

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