Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Rockauto - Part not here

Never got part,but was charged
View full review
Review
#1297292 Review #1297292 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Problems with payment

Rockauto - Parts ordered are wrong

Wrong picture for item led me to order wrong part. "Description didnt match the picture". I didnt get 4 of my items i payed for and they were not on my receipt.
View full review
Review
#1297036 Review #1297036 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Rockauto - Have order pending, can't complete

Need part # is 62560-JL00A not 62560-JK00A . How do I order for G37 coupe instead of the sedan
View full review
Review
#1296849 Review #1296849 is a subjective opinion of poster.
Reason of review
Order processing issue

Rockauto in Madison, Wisconsin - Rock Auto Has Rock Solid POOR Customer Service

Ordered a part. Part looked different but bolted in. Part was incorrect and failed. Part ordered correctly and shipped in a box with correct part number. Cannot return due to being installed. Cannot find a method to explain and cannot speak to anyone. Rock Auto is the worst online site I have ever dealt with. Now I cannot submit my complaint until I have typed 100 words!!! *** COMPANY,CRAPPY COMPANY, {{redacted}}
View full review
Review
#1296842 Review #1296842 is a subjective opinion of poster.
Product
Auto Part
Reason of review
Poor customer service
Loss
$165
Preferred solution
Let the company propose a solution
Tags
  • Sent Me The Wrong Part And Will No

Rockauto - DHL Carrier

DHL keeps sending my package every where but to my address I don't think it's any thing that rock auto has done it's DHL the carrier they have sent my parts to at least 4 different places
View full review
Review
#1296738 Review #1296738 is a subjective opinion of poster.
Service
Dhl Delivery Service
Reason of review
Problem with delivery

Rockauto - *** customer service

2.7
Details
I plainly give u guys complete details about what i needed . I orderd my radiator for a jeep grand cherokee . You sent me a radiator that does not have coolant line hook up for automatic transmisson coolant. Now i have to leave my jeep sitting for another week till i can get a refund from you to buy another radiator from someone else. I ordered from u guys because i am on a very tight budget as being a disabled Army veteran. All i ask is that u expidite my refund so i can pay back a loan to try and get a radiator from someone else. You guys had one job to and failed at this one . Would also be nice to speak to a human over these problems your competetor does at the same price for the radiator i need . William odell Butler 516 hickory ave nw Valdese NC 28690 order number 87541656
View full review
Review
#1296530 Review #1296530 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Poor customer service

Rockauto - Horrible

Bad enough I had to pay $18.98 shipping, then some of the parts did not fit. Now I have to ship it back and although it was not my fault they do not fit, I still do not get any of my shipping cost refunded!! All I can say is this was a good lesson why not to deal with Rock Auto. I'll be going back to Advance Auto. Why would a company like Rock Auto who I am sure is competing for business like everyone else not refund the shipping charges ? In my opinion this just goes to show you that big business just does not care about the little guy. Some day they will regret it I'm sure.
View full review
Review
#1296383 Review #1296383 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Rockauto - Lost return parts.

I made a purchase of 8 intake valves and 16 exhaust valves for an 05 f150 5.4 3 valves .this valves had the wrong size valve stems and would not fit the cylinder head.so i ask rock auto for a shipping return label witch they did.i label the box and shipped the box back to the seller i asume and they claim that valves were missing and they asume that i kept them.i send rock rock auto the tracking number witch was 830256675 and all valves were in the box.for there mistake or miss handling of the return package missing parts they want me to pay them 62.oo plus change.im not paying them back for someone else mistakes ill shop with ebay from now on thank you.the name of that company that shipped the is enginetech.
View full review
Review
#1296318 Review #1296318 is a subjective opinion of poster.
Product
Valve
Reason of review
Return, Exchange or Cancellation Policy

Rockauto - *** *** now

I placed an order online and it tells me it didn't go through but yet the very first time this happened it took it out of my car twice now it's telling me that it didn't take my order and I want to talk to a human being but I can't I can't get through I always use RockAuto I used to love site. My email is hi_collisons@yahoo.com I use you guys for all my cars
View full review
Review
#1296297 Review #1296297 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Rockauto in Madison, Wisconsin - Order

I trying to find out if my order was placed because my credit card was charged i try to get 8 spark plugs and a fuel fillter
View full review
Review
#1296281 Review #1296281 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue