RockAuto
Reviews and Complaints
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Verified ReviewerMissing packages due to fedex
- Lower prices on some items
- Lack of concern no customer service to speak to
Preferred solution: Resend part and make it a sign off to receive
They returned my part and I want my money back.
Got sent the wrong part
Need a phone number
- Reduced price
- Very hard to get someone to help when there is a problem
- Zero customer service
- Awful contact phone number
Preferred solution: Need someone to call Me
Replacement part
- Got wrong parts
Preferred solution: Full refund
User's recommendation: Auto Zone
Can not set up for core charge
User's recommendation: Do not buy anything with a core charge from rock auto until they make it way easier
I never received my order
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRock Auto sent the wrong part, but will not make it right.
- Good price
- Lack of support and follow up form labor claims manager
- Customer service
User's recommendation: Do not order anything from Rockauto. Once they get your money, they ignore you completely!
About a order
My package didn't arrive it's been 7days now
Preferred solution: Let the company propose a solution
I received a bad part
Lack of human interface
Service me please
User's recommendation: Put sundials on your wheels and run for the hills
A order
Problem not resolved
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