Kannon B

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Verified Reviewer

Missing packages due to fedex

RockAuto - Missing packages due to fedex
Package said it was delivered i went outside and nothing was there. I dont even need my money back i need that part and why didnt i have the sign off option
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Loss:
$115
Pros:
  • Lower prices on some items
Cons:
  • Lack of concern no customer service to speak to

Preferred solution: Resend part and make it a sign off to receive

Anonymous
map-marker Foley, Alabama

They returned my part and I want my money back.

They returned my part April 14 and I still havent got my money back . I emailed them four times and they havent responded .
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Anonymous
map-marker Cedar Rapids, Iowa

Got sent the wrong part

I need a few extra weeks to get the part I am trying to return. Please allow a few weeks for me to process return.
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Wadell Xxx

Need a phone number

Trying to order exact part with color and no color option was found for mirror I need this to be a grey on a 2014 Nissan Altima
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Pros:
  • Reduced price
Cons:
  • Very hard to get someone to help when there is a problem
  • Zero customer service
  • Awful contact phone number

Preferred solution: Need someone to call Me

Anonymous

Replacement part

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Don't order from Rock Auto. They shipped wrong parts and won't be welling to exchange them. I order the parts just to have them ready to replace when I'm ready. So now that I'm ready to install. Come to find out they're not the correct parts. So I'm stuck with new parts. Just stick with your local auto part store for fewer headaches.
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Cons:
  • Got wrong parts

Preferred solution: Full refund

User's recommendation: Auto Zone

Anonymous
map-marker Indianapolis, Indiana

Can not set up for core charge

It is s'pose to have a setup icon to get my core charge back but it doesn't. So I have tried a couple of different ways to try and get it done. but not working my order number is 17021**** it's the rack and pinion. Now I'm going to be out of 100 and some dollars because you make it to hard to get results. And for get customer help line it's useless
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User's recommendation: Do not buy anything with a core charge from rock auto until they make it way easier

Michael R Fvg

I never received my order

My problem is that I ordered front and back rotors I recieved the front rotor 5 days ago I track my other set of rotor in forest park it's been their for 5 days still have not received them don't know when I will receive them
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Preferred solution: Deliver product or service ordered

Kent H Ooy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rock Auto sent the wrong part, but will not make it right.

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I ordered door weatherstrip for a 2009 Silverado extended cab truck. The part arrived in the correct box, but the part was for a regular cab truck. Rockauto's on-line service dept. expects me to pay for return shipping and then buy another door weatherstrip. It is impossible to contact a real person at Rockauto to explain the problem. Their return policy is terrible, especially when the mistake was theirs.
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Loss:
$55
Pros:
  • Good price
Cons:
  • Lack of support and follow up form labor claims manager
  • Customer service

User's recommendation: Do not order anything from Rockauto. Once they get your money, they ignore you completely!

Sherece Lzw

About a order

Looking for my order n i think i order as a guest n im looking for a email from rockauto wit a conformation number n i havent found it yet
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Terrell J Emj

My package didn't arrive it's been 7days now

Need someone to contact fedex to find out wheres my packages I have spoken with fedex already they ask me to contact you guys so that yall can contact them to figure out wheres my package please and Thanks
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Loss:
$160

Preferred solution: Let the company propose a solution

Anonymous
map-marker Chicago, Illinois

I received a bad part

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I ordered a catalytic converter had it installed its sending a code so they want me to buy another one first then send that back so they can send to the factory to see if theyll do anything about it. Ill never use them again and Im making sure I make it known on social media
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Anonymous
map-marker Las Vegas, Nevada

Lack of human interface

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you need customer service agents. There is nothing more frustrating than not being able to talk to a customer service agent. I never received a receipt for my parts so I wouldve liked to have talk to somebody in person to find out where they are I cannot track anything if I dont have an order number
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Anonymous
map-marker Cleveland, Ohio

Service me please

I paid extra for expedited shipping of 2-3 days, and it's currently estimated to arrive in six... Its also very frustrating but the lack of customer service allows them to keep prices low.
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User's recommendation: Put sundials on your wheels and run for the hills

Maria S Cmi

A order

Im trying to order some rotors and brakes and I placed the order the moneys in the bank but for some reason they keep returning it back
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Anonymous
map-marker Philadelphia, Pennsylvania

Problem not resolved

I paid tax on a part i had to return and didn't get my 17.00 returned so im scared to order another part, I eventually ordered the replacement part and paid $17.72 in taxes again I should be compensated for the extra taxes I paid.
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