RockAuto
Reviews and Complaints
Have not received my parts
Preferred solution: Deliver product or service ordered
I'm thinking I didn't receive all my suspension order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor reason for not shipping
Preferred solution: Deliver product or service ordered
FALSE. MISLEADING, DECEPTIVE ADVERTISING
Wife didnt like the quality of the parts and want us to pay for shipping back
Preferred solution: Full refund
User's recommendation: There return policy is a joke
I order some shocks and they are making noise!
Parts not shipped
Preferred solution: Full refund
User's recommendation: Don’t order from these guys
Returns
- Refund policy and parts catalogue
Preferred solution: Full refund
User's recommendation: Terrible
Waiting for a answer never got my shocks instead I got the cables I sent you it happened during the big storm just refund my money to my card bought them already. Thank you.
User's recommendation: Yes not your fault fedex lost it!
Returns -Charged shipping
Preferred solution: Full refund
User's recommendation: Catalog is inaccurate but company takes no responsibility
Exorbitant shipping charge
User's recommendation: Verify shipping charge before placing your order
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever purchase from Rock Auto - no returns - no Customer Service All online
Rock Auto has now blocked me, i attempted to send an email twice and they auto-block me. No customer service number to call and now no customer service to email."This is an automated message to let you know that your email could not be received because Ticket 10094****...
Nothing - Rock Auto stopped responding, no offer of refund, credit and will not contact me by phone.
I have purchased from them prior but this is my first issue, and I am totally disgusted with the lack of communication and immediate dismissal. They told me to purchase new ones from them of get them turned.
$170 and now I need to replace everything after a month. Beware online purchases, returns are not guaranteed, and they charge large money for shipping, wasn't at all work this aggravation not purchase online from anyone who doesn't have customer service or a local store.
This was also an upgraded brand, it was no OE or a daily driver value.
- List of vehicle proposed products and priced reasonable
- No customer service - no phone number - dissmissed online
Preferred solution: Let the company propose a solution
User's recommendation: Stay away - no customer service - No Value for my Money - throwing away the defective and repurcahsing new rotors and pads
Cancelled order
- Online ordering
- Never had an issue before
- Returns
- Only email evasive communication and not good with returns
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan not return defective part
I contacted the company and they insist that it is not their problem.They refuse to warranty the defective part. The part was defectiveupon arrival.
They should replace it instead of making excuses.According to them the part in question is not the right partfor the vehicle. I have explained that the vehicle has been restoredwith updated parts from the manufacturer and the part in questionis exactly what they use.
It has fallen on deaf ears. I will no longerbe doing anymore business with Rock Auto
- Poor customer service
Preferred solution: Let the company propose a solution
User's recommendation: Don't buy from Rock Auto
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor description resulting in multiple parts order
Preferred solution: Store credit , no shipping charges.
User's recommendation: No recommendations.
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