Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Rockauto - Good company gone bad

Been working with my son to get his refund for an incorrect $40 part they shipped. Been weeks, no refund. Absolutely no phone number available for assistance, a change from the old version of this company. Sent an email, got a form letter email in return, obvious that sender did not read or comprehend my complaint and completely dodged any reference to no live customer assistance. I've bought from this company for years and recommended to several friends. No more. I suspect they have been bought by a foreign company which intends to bleed customers dry, then discard the company after bankruptcy. Too bad, they were once a good company to do business with. Don't be fooled, this is not the company it was in past years. If you doubt this, read other recent reviews many of which tell the same story.
View full review
1 comment
Anonymous
#1660948

100% true! I've purchased from RockAuto for well over a decade, and now they seem to be one notch over a scam.

Also, almost any order which includes two or more different parts, ships from multiple warehouses. So they rake you over the coals for shipping. Quite often, four or five parts from the same category, will ship from four different warehouses.

At least you used to be able to call and they'd say that shouldn't happen, and they'd adjust it so it all shipped from one warehouse. Also, seems the nightmare started around the same time they started running television ads.

Review
#1238151 Review #1238151 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Rockauto - Product problem

The window motor you sent had a defect....it would get hot for no reason and willing to send it back for an new one
View full review
Review
#1238132 Review #1238132 is a subjective opinion of poster.
Product
Auto Part
Reason of review
Damaged or defective

Rockauto - Worst ever!

1.0
Details
Sent wrong parts in December. I called in February and no return call, emailed in March and was told couldn't return parts. 2 different struts and one looks used. Not the right struts for my vehicle, out original price and $80 to a mechanic. Invoice75538623 price $56.67. This is the second time I have ordered and got the wrong parts!
View full review
Review
#1238086 Review #1238086 is a subjective opinion of poster.
Product
Auto Part
Cons
  • Customer service
Reason of review
Order processing issue

Rockauto - To see if they have the parts I need for my 2006 Equinox

Yes I've tried contacting them I just want to see if they have the knuckle assembly that the wheel bearing hub hooks 2in the strut hooks 2
View full review
Review
#1238081 Review #1238081 is a subjective opinion of poster.

Rockauto - Missing parts

Spark plugs not in order
View full review
Review
#1238057 Review #1238057 is a subjective opinion of poster.
Reason of review
Order processing issue

Rockauto - Inquiring about a part that I'm ordering

I never recived my ordsr can someone please call me at 331 551 2360
View full review
Review
#1237978 Review #1237978 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Rockauto - Internet rip off

3.0
Details
They sent me the wrong o2 sensors. I paid the postage and sent the sensors back to exchange them for the right ones. They said I was over the time limit and would not exchange them! I said OK then send them back to me. They would not pay the postage to send them back! Don't buy from ROCK AUTO, they're the biggest rip offs in the world!!! I heard that they used to be a very good company to work with but for some reason, have gone down hill. There's too much competition in the world to patronize a company that won't come half way to meet the customer.
View full review
1 comment
Anonymous
#1520062

Anyone who has got took by these *** contact the Wisconsin BBB and also make a complaint with the FTC ( federal trade commission ) make them learn the hard way.

Review
#1237409 Review #1237409 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Cons
  • Unwillingness to accept their part in the mistake
  • I would not give them even 1 star for customer service
  • Blinkered approach to sops -costs them and customers more money
Reason of review
Return, Exchange or Cancellation Policy

Rockauto - Need to cancel an order

Part no longer needed car was in an accident
View full review
Review
#1237345 Review #1237345 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Rockauto - *** happens I'm not pissed

Wrong parts was shipped or possibly i ordered wrong im a first time user
View full review
Review
#1237057 Review #1237057 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Not as described/ advertised

Rockauto in Madison, Wisconsin - Order pages false or misleading and incorrect parts for your car

2.2
Details
I have been wrenching for 30 plus years and very tech savvy but rockauto has serious problems with their order pages , descriptions, actual parts wrong or missing information entirely ! I used to tell friends about them and used them for many years but now with 1/2 of everything ordered having to return it is not worth it. They had low pricing but now amazon and ebay seem to match and beat their prices. The return system does not give you any choice if it is their problem, just your fault and pay for the shipping, what a joke , do not use them!! Long run you will regret it !! The valve stem seals ordered here say a set not four seals but a set not a picture but a set so get to returns and have to pay for shipping -- not my fault for poorly written ad https://www.rockauto.com/en/catalog/volvo,2008,v50,2.4l+l5,1442444,engine,valve+stem+seal,5800 it is the one for $9.81
View full review
Review
#1237037 Review #1237037 is a subjective opinion of poster.
Product
Rockauto Website
Pros
  • Prices and selection
Cons
  • Returns and false ads
Reason of review
Not as described/ advertised
Loss
$10
Preferred solution
exchange for FEL-PRO SS71180 Set