Rockauto Reviews and Complaints
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Rockauto review: The coolant control valve for 2005 prius I bought is defecti
Rockauto review: About an order
Rockauto review: Not good, shipping and refund problems
- Did not receive item but still had to pay
Rockauto review: About an order I'm placing
Rockauto review: Problem with order
Rockauto review: Damaged part
Rockauto review: Discussed angry and annoyed
Rockauto review: Brake pads
Resolved: Rockauto review in Madison, Wisconsin: No refund
Update by user Apr 26, 2018
I was contacted today by Rock Auto with a full refund. I only expected a refund on the part, not on the core also?
I will attempted to give them the core cost back. And yes...
I am that way. Karma my friends, karma.
Original review posted by user Apr 26, 2018New pump was bad. They stated they wouldn't replace it due to a continuing issue with the product and stated they would refund the cost. Never saying anything about needed the core back. They have my original core and I thought they would let me keep the bad one for future purchases, after all they wanted mine when I bought their part. When my refund still had not been processed I asked online about the refund. They stated that they were waiting for my core? That was turned in at our local parts house for a reliable pump. Now I'm out the cost of the part? I'll never use them again.
- Unwillingness to accept their part in the mistake
- Refund policy
Rockauto review: Fuel pump order
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