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Rockauto - No contact info, can't get store credit for order

3.4
Details
This appears to be a very clever method of preventing people from receiving or using store credit for a new order. Basically very close to fraud. No contact information makes this very easy for people to be ripped off. This must be the way standards have evolved in the country. Sub par. We have ordered from these people many times without much problem. However, this is the first time trying to use the "store credit". The parts service has been great until this event has transpired. I want to order a part and cannot get any information due to log in, password, email address problems that I am certain they have intentionally prevented people from using their credits. I'M PISSED
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Review
#1218592 Review #1218592 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

Rockauto - Wrong parts

2.8
Details
I sent back the wrong parts they sent me on Thursday and haven't heard anything yet. They minused the cost of the shipping label they gave me from my refund, so no not only will I not get refunded the cost of the original shipping I'm also paying for shipping back the wrong parts from out of my refund! Tell me that's not wrong!!!!
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Review
#1218574 Review #1218574 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Return, Exchange or Cancellation Policy

Rockauto - Missing order

2.2
Details
Payed for a part through paypal but can find the order at rockauto
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Review
#1218133 Review #1218133 is a subjective opinion of poster.
Reason of review
Order processing issue

Rockauto - I don't need both orders

I am trying to buy some parts for my car but some how the order went through twice and I don't need both orders if someone can cancel out the one order that would be awesome
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Review
#1218054 Review #1218054 is a subjective opinion of poster.
Product
Auto Part
Reason of review
Order processing issue

Rockauto - My call did not go thru.

I would like to speak with customer serivce, but no one picked up.
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Review
#1217759 Review #1217759 is a subjective opinion of poster.
Reason of review
Poor customer service

Rockauto - Talk to someone

Didnt get to! Pretty much somes it up.
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Review
#1217621 Review #1217621 is a subjective opinion of poster.
Reason of review
Poor customer service

Rockauto - No answer

5.0
Details
I had a question about a part. Please call me 5408911716 my names Kenny thanks
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Review
#1217432 Review #1217432 is a subjective opinion of poster.
Reason of review
Poor customer service

Rockauto - Bush league company, thieves!

1.6
Details
Paid 21.00 for next day express shipping and and was labeled as regular.
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Review
#1217330 Review #1217330 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Rockauto - Undelivered Radiator

2.2
Details
Ordered a Radiator for my Silverado. FedEx Tracking said label was unreadable and needed to be replaced. Package never showed but my account has been fully charged. Unable to reach RockAuto and FedEx won't let me file claim because it was RockAuto account, not my account. Customer Service is non-existent. Filed complaint with FedEx against RockAuto in hopes that they will say something to them about the missing Radiator. Pretty sure it is just sitting there but nobody is paying attention. Guess I'm just out $150 ... Not sure what this websitecan do abot it.Please contact at bkiesel311@msn.com if you can assist in getting me my Radiator.
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Review
#1217250 Review #1217250 is a subjective opinion of poster.
Service
Fedex Delivery Service
Cons
  • No customer service
Reason of review
Poor customer service
Loss
$150
Preferred solution
Deliver product or service ordered

Rockauto - No answer very long hold time

Tried contacting customer service no answer waited a very long time
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Review
#1217207 Review #1217207 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Poor customer service