Gabriel K Hfa

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Verified Reviewer

Question about an order and core

When I receive my motor can I send back the core with the person who delivered my motor?
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Anonymous
map-marker Fort Myers, Florida

I ordered 2 things only got one shock

When I went to KYB site it said the shocks came in a pair. I used that part number on your site and I only received 1 shock. Then I tried to call and there is no customer help desk. I wanted to talk to a person to figure this out.
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Jeff L Zaz

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Verified Reviewer

Avoid

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Spent over 2 hours going thought their website trying to avoid paying ridiculous shipping costs. I had finally got all my parts i needed together and found when I put in my credit card info, it changed where my parts were coming from to add another $15 to the shipping, which in turn asked how I would like to pay for the rest. I removed a part then re added it so it would remove this unnecessary shipping charge, as soon as I entered my card info again, same result. Then it said my card was declined... NO *** you were charging extra BS that I had not approved. SMDH
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Pros:
  • Great place to waist your time thinking you are ordering parts
Cons:
  • Adds further shipping costs at checkout
  • Credit card declined due to added shipping when placing order
  • Slimy tactics

Preferred solution: Get rid of these slimy shipping policies. wasted over an hour of my time

Angie B Jvh
map-marker Smyrna, Georgia

No one cares to talk to customers

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No one cares talk to customers
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Loss:
$93

Preferred solution: Let the company propose a solution

User's recommendation: Well let’s c if someone’s calls me

Nick R Hpq

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Verified Reviewer

Return question

My packages haven't been delivered yet order number 13608**** I should like a refund
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Preferred solution: Full refund

Corlis Ldh
map-marker Meadville, Pennsylvania

Missing parts

I missing two wheel bearing should of arrived at my house 5/8/2019 still are missing.
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jasmine h Eew

Return and refund for my purchase to the correct card number

I ordered the wrong size pulley need a refund and need to know that the money will be sent to the correct account because the card I used no longer is active when I first purchased the pulley and also how do I send the items back and how long will it take to receive my money back
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Loss:
$36

Preferred solution: Full refund

Doug F Erl

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Verified Reviewer

Where's my refund

First time customer/ send in a rack & pion for rebuilt got a notice from your vender that it was beyond repair and no core available and sent it back. I have not received notice from Rock Auto or a refund. Where's my money? It's been over 30 days and nothing. Your web page has nothing on refunds for non service.
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Loss:
$178

Preferred solution: Full refund

User's recommendation: Use local suppliers - there's a reason you can't contact a live person.

Jason W Tcu

Never got parts

FedEx says was dropped off i never recieved it they want me to wait til 5th of may after it was already 3 days late what is my recourse yal got paid fedex got paid and i have noparts
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Loss:
$30

Preferred solution: Deliver product or service ordered

User's recommendation: Buy from any one but rock auto .no customer service.super pissed off

Anonymous
map-marker Houston, Texas

Check order

Couldn't get through to customer service issue not resolved
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Duane T Lit

Didn’t receive package

I paid for next day delivery it should have been here on Friday it wasnt
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Loss:
$20

Preferred solution: Apology

Mitra Dye

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Verified Reviewer
| map-marker Smyrna, Georgia

Wrong parts delivered

You sent the wrong part. I need the correct one asap
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Autohall C

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Verified Reviewer

Fault

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hello I ordered a light for mercedes CLA 250. but I have not made the right choice, I have not yet received my order and I want to cancel the order. thank you Order number :13404****
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Pros:
  • Great choice of products
Cons:
  • Did not receive item but still had to pay

User's recommendation: 10/10 good price

Pamela G Xrl

I never received my order

Money charged to my bank account. Part was supposed to be to me on 4-23-2020 and still haven't received it.
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Loss:
$32

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Amsterdam, New York

Bought a bad throttle body for my car wont pass inspection wanted a new one. Do need to order more parts but depending on your response

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Put in my car and did the calibration and still wont run right did bring to garage, and they said was that part still
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User's recommendation: Beware

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