RockAuto
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion about an order and core
I ordered 2 things only got one shock
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAvoid
- Great place to waist your time thinking you are ordering parts
- Adds further shipping costs at checkout
- Credit card declined due to added shipping when placing order
- Slimy tactics
Preferred solution: Get rid of these slimy shipping policies. wasted over an hour of my time
No one cares to talk to customers
Preferred solution: Let the company propose a solution
User's recommendation: Well let’s c if someone’s calls me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn question
Preferred solution: Full refund
Missing parts
Return and refund for my purchase to the correct card number
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhere's my refund
Preferred solution: Full refund
User's recommendation: Use local suppliers - there's a reason you can't contact a live person.
Never got parts
Preferred solution: Deliver product or service ordered
User's recommendation: Buy from any one but rock auto .no customer service.super pissed off
Check order
Didn’t receive package
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Smyrna, GeorgiaWrong parts delivered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFault
- Great choice of products
- Did not receive item but still had to pay
User's recommendation: 10/10 good price
I never received my order
Preferred solution: Deliver product or service ordered
Bought a bad throttle body for my car wont pass inspection wanted a new one. Do need to order more parts but depending on your response
User's recommendation: Beware
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