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Rockauto - Trying to return items

Shipped wrong part trying to exchange
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Review
#1210913 Review #1210913 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Not as described/ advertised

Rockauto - Wrong parts can't get returned

I somehow got the wrong parts for my Jeep did not realize it till sometime later when I tried to put them on and I can't figure out how to return them and I've not been able to talk to anyone to help me out other than that I've never had an issue with RockAuto you guys are excellent and I am no way shape or form pissed at anybody I would like to hear from somebody 740-213-3116 thank you and have a good day
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Review
#1210695 Review #1210695 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Rockauto - Broken parts

1.0
Details
Rockauto - Broken parts
Rockauto - Broken parts
Ordered an upper ball joint the first one arrived with the rubber boot ripped. I was sent a replacement and to my surprise the second one also had the rubber boot ripped. Two different parts with the same issue this is ridiculous.
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1 comment
Anonymous
#1501520

This happens often, I get parts from sellers which sat on a shelf for years. The boots deteriorate extremely fast on the vehicle or are shipped that way.The seller has no way to determine this, but the seller should be obligated to offer new boots as replacement for the dry rot boots.

Review
#1210630 Review #1210630 is a subjective opinion of poster.
Product
Ball Joint
Reason of review
Damaged or defective

Rockauto - Not good

4.2
Details
Need to return a item lack of help
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Review
#1210464 Review #1210464 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Rockauto - *** cannot talk to anyone about part that I ordered is

Find my part!!!! Missing spark plugs
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Review
#1210342 Review #1210342 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Rockauto - Wrong part shipped

1.5
Details
I ordered nerd bars and the wrong size was shipped. I do not believe I should be responsible for paying for the shipping to return this item.
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Review
#1210312 Review #1210312 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Rockauto - My order 80436353 arrived damaged

4.2
Details
Rockauto - My order 80436353 arrived damaged
Rockauto - My order 80436353 arrived damaged
Rockauto - My order 80436353 arrived damaged
Rockauto - My order 80436353 arrived damaged
Rockauto - My order 80436353 arrived damaged
FedEx ground delivered my package and it it damaged. What do I need to do to get this resolved. My phone number is 304-962-7905
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Review
#1210293 Review #1210293 is a subjective opinion of poster.
Service
Fedex Ground Delivery Service
Reason of review
Damaged or defective

Rockauto - I ordered a right lower control arm

I ordered a lower front right control arm for a 2006 pontaic g6 .the letter in the control arm said L.dont that stand for left
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Review
#1210292 Review #1210292 is a subjective opinion of poster.
Product
Auto Part
Reason of review
Not as described/ advertised

Rockauto - I want to know what's wrong with my order

I receive a call last night said the motor has a
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Review
#1210153 Review #1210153 is a subjective opinion of poster.
Reason of review
Order processing issue

Rockauto - Not able to resolve an issue by phone = horrible

I ordered Qty: 2 of the same part MOOG Wheel Hub Assembly. It apparently shipped from 2 locations. Both boxes were identical w/ MOOG labeling. Only 1 of the Parts is clearly not MOOG; it has weld burn marks, and no MOOG engraving. I paid for MOOG, so I want to receive the part I ordered, not someone trying to trick me by putting a bad part in MOOG packaging..
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Review
#1209779 Review #1209779 is a subjective opinion of poster.
Product
Auto Part
Reason of review
Not as described/ advertised