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Rockauto - They describe wrong- and charge me for return.

I have been a happy customer for 8 years, and spent over $5000 on parts in that time. I needed windshield wiper blades for my wife's Audi A6 Quattro wagon. I ordered front "set" and rear blade. When they arrived with many other items I attempted to install and they are the wrong attachment type. I investigated and found the car is only Bosch mount. Kinda sucks, local blades cost a lot. So I go online to get return shipping label, won't give me one. I contact via email and they say nope- the ones you bought don't specify Avant. Only rear specifies Avant, Bosch fits all vehicles (Quattro, base, Avant). I call- they see the discussion from first contact an d say nope- we're not paying the $3.50 to return them. I go to FB, they assay "we are not customer service" It is my mistake- can't help you.
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Review
#1020310 Review #1020310 is a subjective opinion of poster.
Product
Wiper Blade
Reason of review
Return, Exchange or Cancellation Policy
Loss
$4
Preferred solution
Let the company propose a solution

Short Review on March 13, 2017

I need information on the price of injectors ford flex 2010 eco boost ... 9802154012.
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Review
#1020215 Review #1020215 is a subjective opinion of poster.

Rockauto in Madison, Wisconsin - AC Condensor Problem

1.0
Details
Rockauto - AC Condensor Problem
Rockauto - AC Condensor Problem
Ordered an AC condensor from rockauto, a few days later it arrived on my door step and was shocked to see the box ripped open and was poorly taped back together. I thought to myself hope the condensor isnt damaged! I opened the box and the unit seemed fine but the ends for the high and low side were not capped and actually alittle dirty. I have done two complete AC repairs on cars and each one of the condensors were capped and pressurized and seeing the box had been ripped open and no caps on the part i was questioning the cleanliness of this part and contaminating my syatem. I called the manufacture of the condensor and he agreed with me, he stated 95% of the condensors are atleast capped when they are shipped. He also stated that you cannot flush a condensor so i really wanted to return this part now. I called rockauto customer service and explained the issue to which he replied "SO". They are not warranting it and i have to pay to send this back and loose a customer forever. He didnt even care!!!! He said you can just flush the condensor to which i replied the company that sent this to me that your company deals with said you cant do that. He said i was incorrect. I am more that furious about the service i received over $9 shipping. Really blows me away. I can return anything and get full refund if you order from Amazon. F RockAuto!!!!!!!!!
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1 comment
Anonymous
#1301827

I received a A/C condenser with the wrong fitting and by the time I would pay to send it back I just used the old fitting on the new one but it cost me extra to do that and had to pay twice for the guy to install it. I won't be buying from them anymore.

Review
#1019195 Review #1019195 is a subjective opinion of poster.
Product
Condenser
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund

Short Review on March 06, 2017

I need to talk to somebody about a order
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Review
#1017476 Review #1017476 is a subjective opinion of poster.

Rockauto - Carburetor Review

2.4
Details
Got a carburetor. It worked improperly when installed by professional. Was told to return. Started return process. Told to contact autoline. I did. They said good for return. Tried to contact Corbin. No response. Still no response. Now i have to pay for installation 2x. Would appreciate confirmation of new carb being sent to me so i can return the other one that doesnt work right. Email said it would take 4 to 5 days after i contact you and give you answer from autoline. I did that last week. Rockauto no return response yet
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Review
#1017059 Review #1017059 is a subjective opinion of poster.
Product
C652 Carburetor
Reason of review
Return, Exchange or Cancellation Policy

Auto Part Review

2.4
Details
I ordered several parts for a car i just drive in the summer, 3 out of the 5 parts did not fit my car Rock auto would not even exchange the parts for the correct parts because I had exceeded the time limit for returns, although they still list the same parts and part numbers as a match for my car. NEVER AGAIN would I order A part from these people they could care less.
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Review
#1013368 Review #1013368 is a subjective opinion of poster.
Product
Auto Part
Reason of review
Not as described/ advertised

Rockauto - Car Oil Pump Review

1.6
Details
Rockauto - Car Oil Pump Review

Update by user Feb 22, 2017

Rockauto said they can only replace it and Iive already done this with a better name brand oil pump.so now im out money and have a scrap peice of metal. Lickly it didnt hurt the engine I just rebuilt.

Original review posted by user Feb 21, 2017

Bought a brand new oil pump from rock auto had it on my vehicle 6 or 8 months and 1 of the tangs that drives the pump from the distributor broke off luckly it did not hurt my engine. This engine was a freshly rebuilt engine. They say they can only replace the part only no refunds! THATS ***! sounds like most junkyards! Ill never buy internal engine parts from ROCKAUTO AGAIN! And anything else for that matter! ROCKAUTO SUCKS!
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Review
#1011673 Review #1011673 is a subjective opinion of poster.
Product
Car Oil Pump
Reason of review
Bad quality

Rockauto - Customer Care Review

1.0
Details
Your customers services sucks ,,,,,so bad can't even talk to a human
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1 comment
Anonymous
#1297670

Trust me you don't want to. Consider yourself lucky.

They wouldn't return a part that I just received two days ago. Part wouldn't fit an they suggested I modified it. Worst case of the runs if I ever had it. There are only a couple of parts I'll buy from them anymore.

And you can bet I'll be checking all of them from now on. Looks like I'll be paying premium price for premium parts when it comes to any rebuilds.

Review
#1007412 Review #1007412 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Poor customer service

Rockauto in Madison, Wisconsin - Buyer Beware - Cheap Prices - Even Lower Quality

3.2
Details
I bought a starter at the great low price of $60. I had my doubts but my hope that the quality was as good as higher priced models tipped the balance to give it a try. I should have known better and it was only 100 days later that I had to replace that starter. Oh well, just go do the work and return the cheap failed substitute. OPPS.... Rock Auto does not refund any money. You must accept another of the same type starter. UNACCEPTABLE Now the only way I would want another of these starters is instead of mailing it to me, they would just take it and give it to a local homeless guy, so he could throw it through one of their windows later tonight. The low quality starters are not good for anything else.
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Review
#1005413 Review #1005413 is a subjective opinion of poster.
Product
Starter
Pros
  • Prices
  • Service
Cons
  • Return policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Full refund

Rockauto - Auto Part Review

1.0
Details
I ordered a part and read the details and found out it's the correct part including the picture but when I received the part it was totally unlike the description and picture. So I returned it but rockauto refused to send a a returning lable for free for their mistake. So I ordered from somewhere else where they actually have the correct matching parts listed on the site unlike rock auto. So basically I have an item waiting to be returned but due to the fact that they do not want to admit to their mistake I lost my money. So I have a useless part that I can not return. Way to run a business rock auto; where you lose your customers because you cannot send me a retuning lable because of your mistake. I even talked to the manger to get it resolved but he was rude and denied me. Never ordering from rockauto again.
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Review
#1004576 Review #1004576 is a subjective opinion of poster.
Product
Auto Part
Reason of review
Not as described/ advertised