Morrigan Aaa
map-marker Aurora, Indiana

Charge my card twice for the same thing

My card was charged twice for the same thing
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Reason of review:
Problems with payment
Ryan B Dss

Horrible to deal with. No Customer service

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Ac compressor was 2 months old and quit. Part has a 12 month warranty per their site.

Followed the automated warranty claim for said part and purchased a return label from them to return it. Purchased a new copressor as stated in the claim. Completed proof of other new parts(also purchased from them) and an AC flush. Mailed all paperwork and faulty part back with their return label(fedex).

Got an email saying it was sent to the wrong warehouse and I'd be charged additional shipping to ship to a different correct warehouse. Ok, but not sure how....their label purchased from them but whatever. Now they havent shipped the part to their other "correct" warehouse, but refuse to answer my emails to address the problem. They closed the "ticket" and the label still shows they received the part and deducted for new shipping label, but new label shows the part hasnt been shipped (about 2 weeks now) Basically they wont honor a warranty item but will charge you multiple shipping charges to steal your money.

Absolutely NO CUSTOMER SERVICE AT ALL. No Phone number to call, and leaving them your number in an email asking for a call is useless. The email address they give sends automated replies with the run around. Do not buy any item from them if you believe it can be returned or warranteed as they claim.

Just read all the revies on Google or the BBB. They're a joke and basically.

Stealing by fraud on warranty and return claims. Im out $300.00+ it seems so I feel like I should at least warn others.

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Loss:
$260
Pros:
  • Reasonable price
Cons:
  • Zero customer service
  • Poor customer service when trying to get help
  • Manipulative business
Reason of review:
Warranty issue

Preferred solution: Full refund

Katie Lvn

Didn’t receive package

Didn’t receive my package an it says that it was delivered
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Loss:
$118
Reason of review:
Problem with delivery

Preferred solution: Full refund

Anonymous
map-marker Oceanside, California

Wrong parts were sent

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sent me rear brakes when i needed front brake kit. hard to send them back .
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Anonymous
map-marker Wayne, New Jersey

Wrong part to return

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I recieved the wrong part after selecting the correct one. I am not able to return these items because the web page is an issue. I also am getting charged more then the parts are worth to return them. At this point I do not think I will use rock auto ever again.. And that is not good I am a car guy I have 5 chassic cars and just purchased a 65 mustang convertable to restore. I guess I will be using someone with a better customer service
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Reason of review:
Order processing issue
1 comment
Guest

i ordered a fuel pump module part listed to fit my truck did not work i emailed rockauto part not showed fitting my truck at that time no warranty no return you are stuck with it shop amazon warranty return no problem

Anonymous
map-marker Amelia, Ohio

Multiple bad experiences

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I'm not purchasing from Rock Auto ever again. I ordered a steering wheel angle censor and was sent the incorrect one.

I returned it, with an email & a statement that my censor has 6 prongs not 8. They reissued the censor and again I received an 8 prong censor! I immediately contacted them for a full refund. They said that they would split shipping with me....in the amount of $12....WHAT?

I only paid $2.99 shipping! So how are they charging me $12 for shipping now? I'm considering contacting an attorney for theft by deception. I can only imagine how many others they've done this to.

If a product is unused and within the warranty, they have to honor the return. No where in the warranty does it say they can charge you what ever they want for returning an item that they/vendor incorrectly sent out.

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Reason of review:
Pricing issue
Denisia Jny
map-marker New York, New York

You sent used brake pads

I ordered brake pads and you sent used brake pads. Send me a new set
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Reason of review:
Damaged or defective
Effa Xyo
map-marker Peru, Indiana

Didn't receive one of my parts i ordered

The order was not complete!
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Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

Anonymous
map-marker San Francisco, California

Trying to locate an order order number 1 2 0 1 7 * * * *

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It was shipped DHL if I could find a tracking number I could possibly locate the part they they may have a drop off location here in Willow Creek that I don't know I'm also trying to find that out
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Markez Vks

Ordered part that doesn’t workIt’s the second time

Second time I ordered the power window switch the cross references with the original switch but neither part I ordered works just looking for a full refund on the electronica switch for the window will send this one back to for a full refund. I’m the owner of Bo’s Auto Shop i’m a NAPA service center in Holden Missouri. Trying to use rock auto to save my customers money but after a weeks time into bad switches all I can do is return it and hope that next time I need a part that I won’t have so many problems. Thanks owner Bos Auto shop
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Loss:
$117
Reason of review:
Damaged or defective

Preferred solution: Full refund

LETICIA P Egl

Trying to return car cover

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RockAuto - Trying to return car cover
I answered questions and accidentally pressed yes to modifying cover to make it fit. I did not alter cover but i could not go back to resend return request. I tried to call and they directed me to online which i wasnt able to find a way to get a hold of anyone.
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Reason of review:
Return, Exchange or Cancellation Policy
David C Uzo

Why are the shipping prices so expensive?

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Updated by user Aug 27, 2019

Look i didnot order the parts, because there is some kind of problem with the website.I need those parts, but i am not going to send them excessive amounts of money to deliver part via the U.S. mail.

Original review Aug 27, 2019
Tried to order some auto parts when i get down to the shipping cost part of the order. the costs listed are in the thousands of dollars, then the prices listed are $47.78 just to ship via U.S. mail. what is going on? Plus Rock Auto has always had a bad attitude towards customers service. you go to their web site and they donot want to hear about it and don't call us, if there is a problem!
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Loss:
$250
Pros:
  • Generally no problem website
Cons:
  • Donot want to hear about any problems with your order
Reason of review:
Pricing issue

Preferred solution: I need those parts!!

Anonymous
map-marker Taylorsville, Kentucky

Received wrong part for replacement of original order

Orinal door actuator works backwards. Ordered replacement it works backwards even though the motor is opposite
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Dakhari Kcx

Part not here

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Money taken from my account, over a month ago. And still no part. Needing my tierod link for my 1999 jeep grand Cherokee.
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Loss:
$50
Pros:
  • Easy parts look-up
  • But then who cares when its the wrong part
  • Didnt have customer service online
Cons:
  • No customer service
  • Extremely poor communication
Reason of review:
Poor customer service

Preferred solution: I need my vehicle. Would have went to parts store, if were going to take over a month. And alot of hassle??

Theodore T Vdu
map-marker Medway, Ohio

I 2001 Nissan Sentra 1.8 L engine need to order numbers for oxygen sensors

order numbers
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