RockAuto
Reviews and Complaints
To no avail no results; run-a-round to make it simple and blunt
No Telephone Customer Service
Preferred solution: RockAuto to provide telephone customer support for urgent questions. RockAuto is a customer-facing business (B2C), and sometimes we need information when our personal vehicles are disassembled and out-of-service, and the need for support is urgent.
Broken motor that was shipped
Preferred solution: Deliver product or service ordered
Dead end! There is nobody to talk to...for cost issues. But you're losing business
Increase my chance to be contacted by the company? This is not a privilege!!
It is to your benefit that I make a purchase from your stock. The business mind is rigid, and that cost customers, a whole lot of them.
- Beautiful web site
- Quality of part and poor customer servic
No Customer Service by Telephone
Preferred solution: Send me a New Davico Catylatic Convertor for my 2013 Ford Explorer Eco Boost 4 cylinder and after I pay again to put that on my car then I can send you back the Defective Catylatic Convertor. I’m on Social Security and I can’t afford to buy another one ba
Not good business I think
Soon-to-be FORMER customer
Preferred solution: Let the company propose a solution
Order #11090**** - parts don’t fit my car
- Prices
- Only email evasive communication and not good with returns
Preferred solution: Full refund
Warranty process is not convenient.
During the last week of April I ordered a radiator for my ‘00 Silverado from Rock Auto. I assisted my 15 year old son installing the radiator in the truck.
A week and a half ago while driving home from an automotive repair side job the “Low Coolant” light illuminated on the dashboard. After getting home I inspected the radiator and found a crack and coolant leaking out from the upper passenger-side radiator tank. I was unable to return the radiator for a refund for being outside the 30 day limit on the purchase. I had only two options to warranty the radiator: order another radiator, pay for shipping to send it back, then wait for another radiator and a refund, or ship the damaged radiator back, pay for shipping and wait for another radiator.
I’ve been with my truck for almost a week. I could have bought a radiator at my local NAPA, wait a day for it to come in, and re-install it before the radiator I shipped back to Rock Auto even left my home town.
Buying auto parts local is far more convenient. I’ve ordered other parts from Rock Auto, but not anymore.
Refund questions
Last time
Could not get any customer service
Trying to locate my replacement part
- Outstanding service and great prices
- Very good service and easy to order online
Commercials are offensive
Wrong part
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