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Rockauto - Bought a fuel pump from you guys and it is no good

We bought a fuel pump from you guys in June and it has went out already I am pissed off because it cost $174 and I feel like I wasted my money I would like my money back I understand that car parts do not last that long but you guys are supposed to be a good company and the fuel pump went out and I have had to go to *** trying to get my son's car fixed I would like my money back
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Review
#1702852 Review #1702852 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$184
Preferred solution
Full refund
Tags
  • Impossible Help Page

Rockauto - Should be made easier to e-mail

4.0
Details
There was not a invoice or rockauto magnet. I look forward to those magnets for my collection
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Review
#1702757 Review #1702757 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Pros
  • Low prices product selection
  • Very large selection
Cons
  • No way to talk to a real person
Reason of review
There was not a invoice or rockauto magnet. I look forward to those magnets for my collection
Loss
$3
Preferred solution
Let the company propose a solution

Rockauto - You took money off my card

1.0
Details
I put the parts in the cart proceeded to check out, put in my card information and pressed submit!!! Once I pressed submit my card was declined, so I called the back of my card to make sure the funds was available. I had enough funds to cover the balanced that was owed (141.37) to be exact, the payment method was still stating it was declined on the website RockAuto!!! So I proceeded to check my balance again to make sure my funds was still on my card, and what do you know MY FUNDS WAS TOOKEN OFF!!! No transaction number or email NOTHING!!! I even looked in the shipping orders and also pulled my most recent orders and the items that I payed for on 11/7/19 says awaiting payment!!! This needs to be solved ASAP!!!
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Review
#1702741 Review #1702741 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue
Loss
$141
Preferred solution
Price reduction

Rockauto - Order from a company who doesn't use FED EX

1.0
Details
delivery service has no respect for customers property,digging in driveway from excessive acceleration throwing rocks all over fed ex i was the delivery company. i don't there will any future orders at this point. Angry Angry
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1 comment
Anonymous
#1774603

I received a call back from a representative but they passed the buck, response was they don't have control of the shipping company FED EX,you need to contact FED EX.

Review
#1702544 Review #1702544 is a subjective opinion of poster.
Service
Rockauto Delivery Service
Pros
  • Always received correct parts
Reason of review
Problem with delivery
Loss
$30
Preferred solution
Price reduction

Rockauto - Parts

Im looking for axle 2015 toyota corolla se
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Review
#1702296 Review #1702296 is a subjective opinion of poster.
Reason of review
Poor customer service
Tags
  • No Phone Customer Service

Rockauto in Coxsackie, New York - Requiest small parts of little value NOT require signature.

4.4
Details
My $10 part is being held up for a signature. BS
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Review
#1701923 Review #1701923 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
change signature requirements

Rockauto in Circleville, Ohio - They sent the wrong part. I had to pay return shipping on their mistake,

1.0
Details
They changed the piston ring part number and sent plasma moly rings instead of the plain cast iron rings I ordered.
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Review
#1701840 Review #1701840 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Rockauto - I need to return part for correct color

please have someone call me in reference to returning some parts for two different colors. My home number is: 630-606-5003
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Review
#1701242 Review #1701242 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

Rockauto in Moses Lake, Washington - Wrong billing address

Need to speak to a real person about my order!!!!! The billing address is incorrect
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Review
#1701241 Review #1701241 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
Please call me

Rockauto - I need a rear bumper for a 96 Chevrolet Silverado extended cab

The original rusted through big hole in the middle
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Review
#1701036 Review #1701036 is a subjective opinion of poster.