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Rockauto - Parts order

Where are my parts where are my parts Bla-bla
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 12.
1.2
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Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Ease of Use
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Usability
Value for money
Warranty
#1421636
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Rockauto - Cancel order that hasn't shipped

When ordering parts you gave me 2 to 3 day shipping, after i placed order you changed ( split my order) one was to be shipped a week later,(partial) i can buy it up the street for an extra couple dollars i dont want to wait the extra week.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 12.
2.1
Details
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Ease of Use
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money
Warranty
#1421558
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Rockauto - Very poor customer service

There are issues only a live person can answer, not an automated system. I had a serious question regarding an auto part for a 2001 Toyota RAV4, all I got was a bunch of run-around and finally the automated system said all your questions can be answered via out website. Now, I did search for the answer I was looking for but sorry no cigar.
Company wrote 0 public responses to the review from Dec 11.
2.5
Details
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Ease of Use
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Usability
Value for money
Warranty
#1421214
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Rockauto - Poor quality parts and No service person

Spend more time replacing the bad parts than if I had bought an OEM part from the start. Quality has gone down drastically . No person to talk to on damaged parts.
Company wrote 0 private or public responses to the review from Dec 11.
1.8
Details
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Ease of Use
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Usability
Value for money
Warranty
I liked
  • Prices and selection and ease of finding parts
I didn't like
  • Quality of parts and no customer service dept
#1421180
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Rockauto - To find out how court charges work

Trying to find out if I had to pay for the return of a core charge and how long it takes for the core charge come back to my card
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 11.
#1421161
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Rockauto - Pissed

Cannot contact a real person to communicate verbaly over the phone. Please let me talk to someone
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 11.
3.8
Details
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money
Warranty
#1421126
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Rockauto - Refund

Sent core in never got refund back
Customer made 3 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 11.
5.0
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Price Affordability
Value for money
#1421107
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Rockauto - I got the wrong parts

I got the wrong part but it’s saying it too late to exchange it for something different
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 11.
#1421085
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Rockauto - No one picked up my call

Rockauto - No one picked up my call
Please I bought a part sometimes back but I didn’t get to use it. It’s still in the same package as it was sent to me. But I checked online for returns and it’s more than the available time for return. Please I’ll like to still be able to return it as I’m not gonna use it and wanted to know if there’s any way you guys can help. Thanks
Customer made 3 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 11.
#1420929
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Rockauto - Return question

Rockauto - Return question
The starter you sent me has a defective post that broke. I need a replacelent asap. My order is 98990083
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 11.
#1420899
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