Anonymous
map-marker Columbus, Ohio

Bad Parts

I ordered a fuel injector for my Mercedes 450SL and the injector was bad and i ordered it on June 22 now its now it july 21 and i still haven't got this *** resolved are they waiting for the 30 days to lapse and just gonna cheat me out of my money or part
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ronald v Daa

I received the wrong part and their automated system is not set up for an exchsnge

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received the wrong part even though I made sure to order the exact part. I am an experienced mechanic and do all my own maintenence. The part I received does not have the hole for the sensor. Your description clearly states that it is for the truck with two sensors (front abs). This is anearly 98 and they went to a dual sensor system in late 98 or early 99. I want to exchange the wrong part for the right part but do not want to receive the wrong part again. I need to talk to someone at rockauto but apparently that is impossible. If they had good fidelity then the customers would not be constantly calling and the phone load would be low. Apparently they are shipping a lot of wrong parts. Saw a survey they said 45 percent of people did not like rockauto???? order#10634****
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Loss:
$250
Pros:
  • Prices and quick delivery
Cons:
  • Fact that i was shipped the wrong part and am screwed
Reason of review:
Not as described/ advertised

Preferred solution: Deliver product or service ordered

Evalynne Zpx

Didn’t get my money back

I ordered a driver's side view mirror and recurved an email stating your company didn't have that mirror in stock and that I was going to be refunded. I haven't gotten my refund yet.
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Loss:
$44
Cons:
  • I paid for mirror and it wasnt even in stock
Reason of review:
Problems with payment

Preferred solution: Full refund

Melvin F Bqi

Return orders

I've been trying to return an order since 06/18/201 i have send in order request but no response the order number 11327**** i'm needing return forms by request of fedx the return forms i have is'nt enough
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Pros:
  • Products i ordered fitted just find will order again
Cons:
  • Not enough imformation on
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous

Worst customer service I’ve ever experienced

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I had an issue with my parts being delivered to the wrong address and found out they have no customer service number and that you have to email Angry them. They responded relatively quick but were very rude and condescending in their responses and after I asked if the only option left was to have it returned or if I could intercept the package, they didn’t respond for 20 minutes and they closed out my order which made it so I couldn’t ask any further questions about my order. -500/10 Angry
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Reason of review:
Poor customer service
Sabrina Ozy
map-marker Louisiana, Missouri

Poor poor poor

Your web site is not helping find the inner toe rod pulling tool i need. I one point about two weeks ago i was able to find it now i can't and your phone number on website says customer service but its not if i can get help i will have to some were else
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Reason of review:
Poor website

Preferred solution: Help find what I want

Anonymous

GREAT! !!

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I ordered a Fuel Pump for one of my Boat Engines from Rock Auto. Even though they don't have Marine Applications showing on-line I was fortunate enough to have the Manufacturer's Part Number. EVERYPLACE I tried to order from showed EARLIEST shipping date 2 weeks away. I ordered it here on Monday evening. ...got an estimated delivery day of Friday. ... GOT IT ON WEDNESDAY. ... This is DEFINITELY the best place to order from.
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Reason of review:
Fast order processing
Zorian Iki

I was sent an email about a core return not in originl box which is not true.

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I was sent an email stating my core was recieved but not in the motorcraft box. Which is not true. I put the core in the original boz complete with the plastic bag it came with and the two card board supports which kept the part centered in the box as it is very heavy. Please contact me reguarding this as i am a long atanding customer whom has spent alot of money over the last 8 years and have never had anything but great success and proudly tell others about your business every chance i get. I am very upset about this as the cor3 was worth alot of money. Jacob Debes phone number 479.667.7737
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Daniel Mqk

My last order

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I put in a promo code for free shipping and it did not come off my bill.
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Finnley Ghf

Ordered wrong part

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Ordered the wrong part. Trying to get in contact with rock auto. No answer trying the website.
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Jurnee Xgu
map-marker Chicago, Illinois

Wrong apartment number

I got a email sent to me saying that there is a problem
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Reason of review:
Not received
Alida Byt
map-marker Myrtle Beach, South Carolina

Hiw much for shipping

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Trying to find out how much shipping is to Myrtle Beach South Carolina
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Resolved
Pam Wik
map-marker Saint-Bruno-De-Montarville, Quebec

Resolved: Information

I just did the return process for a defective part. I want to know if the replacement part will be sent now or when you will received the defective part? Otherwise, can you send me the replacement now by charging me until you received the defective part? I need that replacement rush because I'm going to vacation next week! Thanks
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Auriella Qag
map-marker Phenix City, Alabama

Return issue

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I ordered a radiator my mechanic said ya'll sent me wrong one so he had order another one to fix my vehicle. I need to return it but can't reach anyone
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Reason of review:
Return, Exchange or Cancellation Policy
Ricard S

Don’t buy anything from them or you loose$

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Bought brake pads for my 07 Acura TL-S. Brake squeal really bad after I installed the pads. I thought that the pads is defective or a wrong kind of pads. Because I heard certain pads doesn’t work with Brembo brake. So I bought different kind of pads. But the squeal it’s getting better. Week went by, brake only squeal once in a while. So I decided to return the second pads I bought. And they charge me to ship it back. Paid twice for shipping.
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Reason of review:
Damaged or defective
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