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Rockauto - Done many year customer no customer service no more

1.0
Details
Bought control arms what was shown and describe is not what I got was told to bad they can change product at anytime and they don`t care sent photos of what I got and there photos of there pages and they say there pages are to blurry and they can`t even look at there own web page I will never buy part again from them very sad
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Review
#1700674 Review #1700674 is a subjective opinion of poster.
Service
Rockauto Customer Care
Cons
  • Will never do bussiness again
  • Return policy
Reason of review
Poor customer service
Loss
$130
Preferred solution
Full refund
Tags
  • Misrepresentation

Rockauto - To get return shipping label mailed to me

3.0
Details
Ineed to have mailing labels sent to me so I can return items that I tried to cancel the same evening I ordered them.
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Review
#1700567 Review #1700567 is a subjective opinion of poster.
Service
Rockauto Customer Care
Cons
  • Poor customer service when trying to get help
Reason of review
Return, Exchange or Cancellation Policy
Loss
$95
Preferred solution
Full refund

Rockauto in Charlotte, North Carolina - Angry!! Lies and feeling ripped off!

3.4
Details
Ya'll won't give us our 44.00 core charge! On Sept.18 I spoke to a lady who said it was put back on our card..... It never was!!! Please call 210 371 2391 talk to Sandy. Thank you.
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Review
#1700385 Review #1700385 is a subjective opinion of poster.

Rockauto - I need shock absorbers

I need to talk to a representative to let me know if you have the shops I needI mean shock absorbers
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Review
#1700384 Review #1700384 is a subjective opinion of poster.
Service
Rockauto Receptionist
Pros
  • So far i have no complaints
Cons
  • I would like to talk to somebody

Rockauto - I want to cancel my order

I thought I was ordering a part that was already made.Didnt know I had to send in the part to have it rebuilt.Pleace cancel .The order #124606445 it's s headlight motor for a 1986 Corvette. Part #16500363. Thank You
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Review
#1700354 Review #1700354 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$141
Preferred solution
Full refund

Rockauto in Wichita, Kansas - Wrong part

1.2
Details
Please stop order Wrong parts Order# 124574563
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Review
#1700326 Review #1700326 is a subjective opinion of poster.

Rockauto in Houston, Texas - Looking for a payment

1.0
Details
Nothing I’m never using this company again!!!! No customer service no people to assist with an order. Poor performance and as a consumer I am taking my money elsewhere.
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Review
#1700172 Review #1700172 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Order processing issue

Rockauto - ***

I bought a kit for a hyundai the kit included a pilot bearing ..throwout bearing alighnment tool and lube.. The kit when recieved was missing the pilot bearing ...i am a reasonable customer that realises *** happens but when no explaination is given for this after payment was made in advance in good faith to rockauto and there is no way to contact a represenitive besides through *** web sites that give no responce i have no use for such a company ..rockauto you have wasted more of my time than anything...plz send my pilot bearing along with a complete refund for wasting my *** time.or i will take serious action
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Review
#1699701 Review #1699701 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund

Rockauto in Denver, Colorado - ***

I bought a kit for a hyundai the kit included a pilot bearing ..throwout bearing alighnment tool and lube.. The kit when recieved was missing the pilot bearing ...i am a reasonable customer that realises *** happens but when no explaination is given for this after payment was made in advance in good faith to rockauto and there is no way to contact a represenitive besides through *** web sites that give no responce i have no use for such a company ..rockauto you have wasted more of my time than anything...plz send mybpilot bearung aling with a complete refund for wasting my *** town..or i will take serious action
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Review
#1699697 Review #1699697 is a subjective opinion of poster.

Rockauto - I have a 1968 mustang with automatic and 289 motor I am needing some parts i

Parts in chrome are alternator A/c compressor And all the pulleys on the motor
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Review
#1701092 Review #1701092 is a subjective opinion of poster.