Leonard R Lhy

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Verified Reviewer

No help given

Order charged but not delivered on time or not all didnt get my order paid extra but wasnt delivered yesterday and I dont have a copy to find order number
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Pros:
  • Great price and availability
Cons:
  • No real help if you have problems

User's recommendation: Not to use

Anthony B Gzq

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Verified Reviewer

Consumer awareness

RockAuto - Consumer awareness
RockAuto - Consumer awareness - Image 2
I hadn't received a previous part that was ordered ,on time that was stated,so after2 weeks late I thought the part was lost so I filed a dispute with credit card and was reimbursed, so after a few more orders no problem. Now with my last 500 dollar order they contacted via email stating they will not ship any more orders until I dismiss dispute with credit card Co and PayPal against them. Well let me tell you,they lost alot of business over 35 dollar dispute. *** way to doing business. With no customer service to speak with should tell you what kind of Co this is.
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Cons:
  • Way they do business

Preferred solution: Nothing from these people!

User's recommendation: STAY AWAY

Anonymous
map-marker Scarborough, Ontario

Parts

I want cv axle for audi q5, front left side I am trying to place the order please contact me+1 (30*) ***-**** Thank you
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Dexter B Gcu

I’m looking for my order I placed and paid for . I don’t see my orderc

Not a complaint Im looking for my order . Dexter Brown 402213****. 8816 s 143rd st . I just want to let someone no . The part I ordered was for a Chrysler 300 ****
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Loss:
$113

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Madison, Tennessee

More damage from warranty part than warranted part

Water pump i got broke, but the part also ruined my cam, because of faulty material and design. New replacement part will not work due to damage part caused
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Gary D Taq

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Verified Reviewer

Unabke to print return label

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Why do I have to pay for return shipping when it was you people's fault send wrong part so I have no way to print label and why should I have 2 GARY DAVIS Texas enonop
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Loss:
$57
Cons:
  • No phone to talk

Preferred solution: Full refund

yann s Brd

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Verified Reviewer

Garantie

Just wanted to know if I have problems whit a parts, how does it work??? Can you send me a new parts before I send back mine?
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Preferred solution: Warranty

Jennifer C Lea

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Verified Reviewer

My order

I paid for extra shipping so the part will be here in time and I have no part and out money and the online help is no help at all you guys need real customer service I will will buy from here anymore rip off
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Loss:
$65
Pros:
  • Discount parts
Cons:
  • Who knows when and if you will receive parts

Preferred solution: Deliver product or service ordered

Clarence A S

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Verified Reviewer

I had a issu about a part that did'nt fit my car but they have already cerrected it for me

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I had a part that would'nt fit my car but they have already sent out a replacemeat that will fit my car at no cost to me and they said instaid of sending the part back to just keep it so yes I am very pleased with this company and from now on when I need parts I will get them from Rockauto a very satafied comster thank you Rockauto comster service team
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Pros:
  • Great company
Cons:
  • No way

User's recommendation: Get all your parts from Rockauto

Sheldon F Skk

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Verified Reviewer

I bought a defective part

Ho good morning I'm having a problem with a part that I bought, and now you're telling me in order for me to get a replacement I have to send the other part back first which is impossible because I'm currently driving my car to work .once I get the replacement I would gladly send the defective part back this is the first time I have gotten a defective part and all I'm trying to do get the part, so I can swap it out I have warranty on this part
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Pros:
  • Reason and good
Cons:
  • Why is so hard to get a replacement if the part you purchase is under warranty

Preferred solution: To get the part for my car and return the defective one thx

User's recommendation: Great auto parts store

Germai b

778840****

Iost my order tracking number code:715******** please can you help me the delivery tell me hi live in mail box I have get the order in the mail box
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Loss:
$328
Pros:
  • Price
Cons:
  • Delivery

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Laredo, Texas

CUSTOMER SERVICE ONLINE IS DECEPTIVE

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ROCK AUTO PRICES ARE VERY REASONABLE IN FACT I WAS GOING TO ORDER RAIDATOR HOSES FOR A 2010 FORD F-150 BUT COULD NOT GET ANY CUSTOMER SERVICE CUSTOMER SERVICE ONLINE SENDS YOU TO A ONLINE MECHANIC RATHER PAY EXTRA WITH GEEK PARTS AND GET CUSTOMER SERVICE BEFORE ORDERING PARTS
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User's recommendation: GO WITH GEEK PARTS AT LEAST YOU DON'T HAVE TO WORRY ABOUT RETURNWS

Anonymous
map-marker Minneapolis, Minnesota

Next business day shipping

I need to speak with someone I paid for next business day shipping n still wont get it till Monday or Tuesday my packages was split up pleas call me at +171********
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Carlos P Hay

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Verified Reviewer

No communication

I placed an order not realizing my shipping adress was wrong and noticing it after I payed now I cant even speak to someone because apparently they dont have a customer service everything is online and even with that I kept getting the run around not fair we as customers should be able to speak live with someone
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Pros:
  • Good quality parts for affordable prices
Cons:
  • No customer service - no phone number - dissmissed online

Preferred solution: Contact with someone at rockauto.com

User's recommendation: Provide the customers with live communication

Lloyd R Tqk

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Verified Reviewer

I returned a product and have not received my refund

I have returned to upper control arms for the rear end of my 2010 jeep liberty because I need it the bottom control arms and not the upper control arms. It was confirmed that the product was received on the third of this month and I would receive my refund within 3 to 7 days. Well its been well past that and I have not received my refund.
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Loss:
$65
Cons:
  • Please send me my refund

Preferred solution: Full refund

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