Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Rockauto - I need help with a part that I went to get

1.8
Details
Because they don't have anyone to answer the phone to give us help it keeps sending us back to a customer service I can't navigate the system did they have need help
View full review
Review
#1523725 Review #1523725 is a subjective opinion of poster.

Rockauto - Check your parts when you get them, you will be sorry

3.5
Details
Bought a whole bunch of stuff for my truck. hoses, spark plugs, plug wires, filters, belts ect. It was for a project about 6 months later. Everything worked but the plug wires, too short. Had to run to the auto parts store to get the right ones. Contacted RockAuto and they have a strict 30 day return policy. I picked from their drop down menus. DON"T TRUST IT!!!!! Now I have a new box of wires to who knows what vehicle.
View full review
Review
#1523714 Review #1523714 is a subjective opinion of poster.
Product
Spark Plug
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Let the company propose a solution

Rockauto - Only 3 yrs steering leaking out of boot...

Really, refurbished *** Do these people think I have time and money to replace steering rack every 3 yrs? Pissed!!!
View full review
Review
#1523597 Review #1523597 is a subjective opinion of poster.

Rockauto - ***

phone number csr's needed, your customers need to talk to an actual person , i rather talk to someone then to email thanks, stop giving *** customer care to your custi's, help section isn't helpful and you ways for your customer to contact by email. is fuccckkkinnnnggg horrible, internet part= always need phone number not fair to make your customers wait over a day for an email when they need answer like right now.
View full review
Review
#1523509 Review #1523509 is a subjective opinion of poster.

Rockauto - Have not received my parts, been 7 days

4.1
Details
Oedered a Fuel pump for a 2006 Chevy Avalanche, 7 days ago and still haven't received it. Please Help !!!
View full review
Review
#1522883 Review #1522883 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Air filter Denso# 453-6047 from Rockauto Parts on 1/22/2019 which I did not attempt to install until 33 days later.

2.2
Details
Part Number: 4536047 Where: Rockauto Message: I purchased (order#101871850) a cabin air filter Denso# 453-6047 from Rockauto Parts on 1/22/2019 which I did not attempt to install until 33 days later. The filter is too thick to fit the bracket in my 2016 Lincoln MKX vin 2LMTJ6LR1GBL43478. Since their warranty period ends after thirty days, I can no longer file a claim electronically. I have been two months trying to contact them or waiting for them to return my emails and calls. I hope that you will check this problem out to make sure other purchasers are not disappointed with your product like I am. I have always been well pleased with your products with my Honda autos and motorcycle. I also hope you will rectify this problem with me. Thank you Charles Bianchi Date Submitted: 4/21/2019 1:06:56 PM I received an email from Denso that told me all issues must be taken up at the retail level.
View full review
Review
#1522622 Review #1522622 is a subjective opinion of poster.
Product
Denso Cabin Air Filter
Pros
  • Low prices
  • Cheap parts
Cons
  • Inability to contact after they sent wrong part
  • Refund policy for wrong part

Rockauto - Order I placed

2.5
Details
I have try to contact him and called him wrong number I ordered a knock Senson and some fog lights bulbs for a 2010 dodge nitro Se the knock sensor was supposed to be delivered today and follow Bo’s supposed to be delivered Wednesday so I want to know when the order is supposed to be here please please please text me back on my email tonyloyal1962@gmail.com to let me know the status on it are when it will be here please
View full review
Review
#1522401 Review #1522401 is a subjective opinion of poster.
Service
Rockauto Delivery Service

Rockauto - Account being charged

2.2
Details
Because they have a order pending and I need to know if they are going to charge me or refund me cause you have my funds on hold
View full review
Review
#1522330 Review #1522330 is a subjective opinion of poster.
Service
Rockauto Shipping Service

Rockauto - To get information

Do you offer next day shipping
View full review
Review
#1522282 Review #1522282 is a subjective opinion of poster.

Rockauto - They refused a package i sent back

1.2
Details
I ordered a wheel for a Chevy Aveo in April 2019 i tryed to call them no way to get a hold of then the wheel was bent worse than the one i took off so i had to pay 38.00 to ship it back to them and they refused it .
View full review
Review
#1522049 Review #1522049 is a subjective opinion of poster.
Product
Wheel
Reason of review
Damaged or defective