Anonymous
map-marker Dallas, Texas

There is no way that I have found to actually speak to a real person that works for rockauto.

The part I bought from forksuto was bad. It cost $530. Lifetime guarantee .. it doesnt work.I want to return it, butbbefore i just ship it back to them I need to have all this verified. Their system is automated. It's been almost a year. My truck still doesn't run cause I red another part. The same part I bought from rockauto that was bad..
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Kathlyn Nio
map-marker Rice Lake, Wisconsin

Need help finding the right part

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I have no complaint I was just looking for some help I have an 04 Jeep Wrangler it's lifted and I was looking for shocks
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Anonymous
map-marker Harlingen, Texas

No llive” person to talk to via phone to discuss return options etc.

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Item ordered was not needed for our repair to our car. We needed to discuss with a live customer service person how to return the item.
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Anonymous
map-marker Deer Creek, Illinois

Problem with payment

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For some reason, credit card was frozen because of possible fraudulent activity. So it just made the whole transaction kind of a headache.
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Cody F Tzs

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Verified Reviewer

I need a refund for paying for expited shipping and it not being here when i was told I paid extra

I’m not happy at all and want a refund for paying for expedited shipping and not getting it when i was supposed to now I’m told Monday I spent an extra almost 100 dollars between shipping and taxes to get here today fed ex never once attempted delivery I’m here waiting all morning I needed this part today!!!
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Randall A Lbe
map-marker Charlotte, North Carolina

Need help with return

I have received no help with my return. It has a limited time on it or I will lose almost $200 for the part that Ive already paid for it. Its impossible to get anybody on the phone to get any help.
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User's recommendation: I would not use rock auto in the future

Zayden Dgr

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Verified Reviewer
| map-marker Shawnee, Oklahoma

Missing items

Can not contact rockauto by any means to resolve this issue and because it was ordered through 3rd party I can't get any info on my order which is missing 2 parts
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tim k Sdh

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Verified Reviewer

*** products, over-priced and rock auto gouges you with pre paid return labels if you want to send something back. Avoid this company, cheap chinese junk, over-priced and impossible to return

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I paid $19 to ship 3 items. 2 were incorrect and rock auto charged me $28 shipping to return 2 of the 3 items. The return policy is a scam. Products are cheap junk from china, and are way over-priced. Avoid this company
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Loss:
$20
Pros:
  • Non
Cons:
  • Overpriced chinese junk that goes right to the landfill

Preferred solution: Full refund

User's recommendation: do not use rock auto Chinese made junk

Amanie Hjy
map-marker Murfreesboro, Tennessee

Shipping mistake

I caught my mistake at this point i think were still on track. Thankyou still waiting for replacement mirror. I believe it has not been shipped yet thanks
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User's recommendation: Use rock auto definitly

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Saint John, New Brunswick

I’m being ripped off

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I still have not received an email with my two return shipping labels :( Im now stuck with these two parts and Im out a lot of money due to the poor communication quantity of rock auto. Im very disappointed with the fact that I have no way to be shown how to do anything on the site and my questions are not getting answers. Im most disappointed with not receiving my return label to sent back my package and Im not getting any help !
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User's recommendation: Do not use this website

Juda Dcj

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Verified Buyer

You don’t do what you say!

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RockAuto - You don’t do what you say!
Value (verb) An estimate, cost of; judgment of worth (noun) customers are the most valuable asset to the company that knows why!
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Pros:
  • Easy to use
Cons:
  • No phone customer service and lower price is of no value

Preferred solution: The part

User's recommendation: Have low expectations and a second car. They need to fix it. I want to meet the person that needs a car part, next week

John K Kyb

RockAuto return policy is stupid you have to pay a partial fee to return an item that they screwed up on

I ordered some parts from RockAuto they sent me the wrong parts cuz they did not fit my car now that I want to send them back I have to pay for the shipping to send them back and if the box is damaged in any way shape or form they will not receive it so I will not get a refund for the part that has the damaged box but they will get their part back so I will be out the money that that part costs and I won't have the part no more don't use RockAuto stay away from them they're full of *** and they suck this is the third time they have sent me the wrong part and the description of the parts are wrong

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Loss:
$40

Preferred solution: Full refund

User's recommendation: Don't use RockAuto use somebody else

andy M Ojn

Illegal transaction on my debit card

Someone made a purchase to rock auto using my debit card and it needs to b resolved.I can in my online banking I have a change of 300 some odd and 400 some odd.
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Loss:
$478
Cons:
  • I have never ordered from rock auto in my life

Preferred solution: Full refund

Keith S Ayi

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Verified Reviewer

Do u sell shocks for 2005 Q45

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Cannot order a simple shock. You're on line service will not let me just pick shocks. Crazy got 10 cars 2 trucks n 2 motorcycles n u are loosing a customer
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Anonymous
map-marker Lafayette, Louisiana

Searching for part

I did not get my parts number the app closed out.Can you help me please? This is my email c6montgomery@***.com or phone number 337-443-****
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