RockAuto
Reviews and Complaints
There is no way that I have found to actually speak to a real person that works for rockauto.
Need help finding the right part
No llive” person to talk to via phone to discuss return options etc.
Problem with payment
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Verified ReviewerI need a refund for paying for expited shipping and it not being here when i was told I paid extra
Need help with return
User's recommendation: I would not use rock auto in the future
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Verified Reviewer | Shawnee, OklahomaMissing items
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer*** products, over-priced and rock auto gouges you with pre paid return labels if you want to send something back. Avoid this company, cheap chinese junk, over-priced and impossible to return
- Non
- Overpriced chinese junk that goes right to the landfill
Preferred solution: Full refund
User's recommendation: do not use rock auto Chinese made junk
Shipping mistake
User's recommendation: Use rock auto definitly
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Verified Buyer | Saint John, New BrunswickI’m being ripped off
User's recommendation: Do not use this website
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerYou don’t do what you say!
- Easy to use
- No phone customer service and lower price is of no value
Preferred solution: The part
User's recommendation: Have low expectations and a second car. They need to fix it. I want to meet the person that needs a car part, next week
RockAuto return policy is stupid you have to pay a partial fee to return an item that they screwed up on
I ordered some parts from RockAuto they sent me the wrong parts cuz they did not fit my car now that I want to send them back I have to pay for the shipping to send them back and if the box is damaged in any way shape or form they will not receive it so I will not get a refund for the part that has the damaged box but they will get their part back so I will be out the money that that part costs and I won't have the part no more don't use RockAuto stay away from them they're full of *** and they suck this is the third time they have sent me the wrong part and the description of the parts are wrong
Preferred solution: Full refund
User's recommendation: Don't use RockAuto use somebody else
Illegal transaction on my debit card
- I have never ordered from rock auto in my life
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo u sell shocks for 2005 Q45
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