State: Arizona City: Mesa Clear all filters (21 of 4052 reviews match)
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Rockauto review in Mesa, Arizona: Working on my experience(you guys seem to be great!)

I am not complaining!!!!!!!!!!!! i want to let you know what autozone and other competitors are doing when comfronted with your great prices.
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Review
#1443214 Review #1443214 is a subjective opinion of poster.
Service
Rockauto Receptionist
Reason of review
can't talk to anyone, no problems!!!!

Rockauto review in Mesa, Arizona: No one answered the phone like always

3.4
Details
When I made my purchase yesterday my cart dropped my second item I wanted to buy both rear left and right window regulators but only one popped up on my cart once the saw was made I wanted to take advantage of the shipping price
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Review
#1440823 Review #1440823 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Order processing issue

Rockauto review in Mesa, Arizona: Interior trim pieces

4.5
Details
I ordered to different interior trim pieces from this company. The first one fit pretty well with some trimming. The second on was a no go. I had to *** saw the pegs off the back to get bit to match up. For me this company is a 50/50 risk.
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Review
#1432314 Review #1432314 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Pros
  • Ease of use
Cons
  • Ill fitting part
Reason of review
Bad quality

Rockauto review in Mesa, Arizona: Better discount

4.2
Details
I would like to get a better discount then 5%. I spends a lot of money there and I'm about to spend a lot more. Everything I'm about to purchase is in my cart right now and it's going to cost my a lot of money and I'm not abled to receive it all at the same time. I would like to be able to to receive it all at the same time even though it's coming from different warehouses.
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Review
#1430015 Review #1430015 is a subjective opinion of poster.

Rockauto review in Mesa, Arizona: Zero customer service

1.5
Details
got what was allegedly the correct trunk lock for my 65 plymouth, installed it and guess what, no where near the correct part. don't bother trying to contact them. It is a dead end total waste of time. I have in the past had positive experiences but they have apparently changed their business model to lose customers. I HAVE LEARNED MY LESSON> BUY FROM ANOTHER VENDOR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Review
#1428329 Review #1428329 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$10
Preferred solution
Full refund

Rockauto review in Mesa, Arizona: Trying to buy the correct part

4.0
Details
Nobody answers the phone...left a message for receptionist...no call back...no email....tried several times
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Review
#1426344 Review #1426344 is a subjective opinion of poster.
Service
Rockauto Customer Care
Reason of review
Poor customer service

Rockauto review in Mesa, Arizona: Refund

5.0
Details
Sent core in never got refund back
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Review
#1421107 Review #1421107 is a subjective opinion of poster.

Rockauto review in Mesa, Arizona: Haven't received my order

5.0
Details
I haven't recieved my order because ROCK AUTO didn't put the recipient's address on the package therefore my package is just sitting at the FedEx warehouse collecting dust. #98716312
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Review
#1417064 Review #1417064 is a subjective opinion of poster.
Service
Rockauto Delivery Service
Pros
  • Ease of website navigation
  • Prices and selection
Cons
  • Inability to contact when problems arise
Reason of review
Problem with delivery

Rockauto review in Mesa, Arizona: Parts order have not arrived

I paid extra to have my parts arrive in 1-3 business days. Only 1 pkg has arrived and i have no clue where the other one is. Im not happy. I paid extra because i need my van fixed right away. I ordered the parts on Tuesday November 27th. My order number is 98458918
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Review
#1414009 Review #1414009 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Order processing issue

Contact Rockauto Customer Service

Website:
Mailing Address:
6418 Normandy Lane, Suite 100
Madison, Wisconsin 53719
United States
Phone:
(608) 661-1376
All Rockauto Contacts

Rockauto Products and Services Reviews

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Rockauto review in Mesa, Arizona: Returning miss ordered items

good after noon; I have been trying to get this item returned and can not get the task completed. I ordered a set of shock absorbers for my truck. the #s I ordered was 2 #TS RS55273 Rancho and 2 #TS RS55267 Rancho. they are the wrong ones. I still have the shipping box they came in (all 4) I never installed them I did open one of each them to verify the correctness. I would like to return them and re order the correct ones. please advise it would not let me use one label for the box of fore shocks as they come. Thank You . Walt Turner at quick_paws@yahoo.com could you email me a return packing slip. would like to use store credit and order.
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Review
#1407219 Review #1407219 is a subjective opinion of poster.
Service
Rockauto Shipping Service
Reason of review
Good customer service