Rockauto - Bait and Switch, I received the wrong parts! Did not fit, and parts were not like the picture.

112 of 179 Rockauto reviews

Bait and Switch, I received the wrong parts! Did not fit, and parts were not like the picture.

1999 MITSUBISHI ECLIPSE upper ball joints, The Ball joints were too small.

I returned the ball joints, and looks like they sent me back the same ball joints.

I called customer service; I found customer was rude and somewhat unhelpful and

The person at customer service was trying to put the blame on me for the wrong parts.

Now ROCKAUTO would not give me a refund. Why??? I want my money back so

I could use the money to purchase the correct ball joints at a different store.

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Price Affordability
Diversity of Products or Services
Customer service
Product or Service Quality

  • What I liked
    • Price
    • Qaulity
  • What I disliked
    • Return policy for defective parts
    • Refund policy for wrong part
    • Misleading ad
    • Refund policy for defective item
    • Service they offered

Reason of review:
Not as described
Preferred solution:
Full refund
Monetary loss:
Product or service
Mevotech Mk90264 Ball Joints
Review category
Service Centers and Repairs
review #677861 by

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