Mchenry, Illinois
0 comments
100% full Not resolved
3.3
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Website

Bait and Switch, I received the wrong parts! Did not fit, and parts were not like the picture.

1999 MITSUBISHI ECLIPSE upper ball joints, The Ball joints were too small.

I returned the ball joints, and looks like they sent me back the same ball joints.

I called customer service; I found customer was rude and somewhat unhelpful and

The person at customer service was trying to put the blame on me for the wrong parts.

Now ROCKAUTO would not give me a refund. Why??? I want my money back so

I could use the money to purchase the correct ball joints at a different store.

Reason of review: Not as described.

Monetary Loss: $46.

Preferred solution: Full refund.

I liked: Price, Qaulity.

I didn't like: Return policy for defective parts, Refund policy for wrong part, Misleading ad, Refund policy for defective item, Service they offered.

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