Mchenry, Illinois
0 comments
100% full Not resolved

Bait and Switch, I received the wrong parts! Did not fit, and parts were not like the picture.

1999 MITSUBISHI ECLIPSE upper ball joints, The Ball joints were too small.

I returned the ball joints, and looks like they sent me back the same ball joints.

I called customer service; I found customer was rude and somewhat unhelpful and

The person at customer service was trying to put the blame on me for the wrong parts.

Now ROCKAUTO would not give me a refund. Why??? I want my money back so

I could use the money to purchase the correct ball joints at a different store.

Review about: Mevotech Mk90264 Ball Joints.

I liked: Price, Qaulity.

I didn't like: Return policy for defective parts, Refund policy for wrong part, Misleading ad, Refund policy for defective item, Service they offered.

Review #677861 is a subjective opinion of a user.

3.3
Price Affordability
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
Customer service
Product or Service Quality
Website
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not as described / $46
Preferred solution Full refund

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