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Rockauto review: Stay the H--L away from Rock Auto HONESTLY !!!

1.0
Details
There is NO customer service to contact.Its like they dont give a shi- about you once the order is placed. Will never order from them again. WORST Co. I have ever ordered from.Never again. STAY away guys you will be glad you did. TOTALLY SUX !!!!
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Review
#1730411 Review #1730411 is a subjective opinion of poster.
Reason of review
Problem with delivery

Rockauto review in Sacramento, California: Ronswayjohnson57@gmail.com

1.0
Details
My brother lives in n Dakota I'm in Cal he was ordering a *** load of parts for my blazer for x mad gift then he found out that it was more to ship them then the parts coast so we went else where and will never use or reckomend your company to any one you have lost a long time coustomer
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Review
#1724250 Review #1724250 is a subjective opinion of poster.
Reason of review
It cost more to ship then all the parts so I will no longer use or reckomend u

Rockauto review in Los Angeles, California: Returning items is a nightmare!!!!

So i got part of my return $ right away and now ive been waiting for the rest of my $ Forat least 3 weeks now and have been told it was an error on there part and would have it in 3 business days , on day 4 now !!! I will never shop at rock Auto again!!!!
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#1721911 Review #1721911 is a subjective opinion of poster.
Pros
  • I will never use them again
Cons
  • Bad customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$27
Preferred solution
Full refund

Rockauto review in Oceanside, California: Over charge on my card

Rock auto charged my card three times
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1 comment
Shina
#1782126

Your only resource is to immediately contact your credit card company and dispute the overages. I did and was accepted months later.

They still haven't even replied to their failure to even get part of my order picked up at one of their other facilities months later. No longer will ever do business with them.

Review
#1714894 Review #1714894 is a subjective opinion of poster.
Reason of review
Problems with payment

Rockauto review in Rialto, California: Wrongbpart

U sent me the wrong camshaft timing belts n my kit fir 2005 dodge durango now i gotta go buy sum forva 100 dollars wht u ginna do bout this problem
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Review
#1668195 Review #1668195 is a subjective opinion of poster.
Reason of review
Didnt fit
Loss
$100
Preferred solution
Price reduction

Rockauto review in Oceanside, California: Wrong parts were sent

3.6
Details
sent me rear brakes when i needed front brake kit. hard to send them back .
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Review
#1667952 Review #1667952 is a subjective opinion of poster.

Rockauto review in San Francisco, California: Trying to locate an order order number 1 2 0 1 7 5 2 6 9

1.0
Details
It was shipped DHL if I could find a tracking number I could possibly locate the part they they may have a drop off location here in Willow Creek that I don't know I'm also trying to find that out
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Review
#1663775 Review #1663775 is a subjective opinion of poster.

Rockauto review in Los Angeles, California: Can’t find part I need

When I called it was too late everything had close. So I had to buy my item from another company call real truck
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Review
#1636581 Review #1636581 is a subjective opinion of poster.
Reason of review
Order processing issue

Rockauto review in West Sacramento, California: It use to be

3.3
Details
it use to be a assisten by phone now we need to go true a bolony auto system , prices are been going higher then our stores in california plus now you charging tax also and some parts you dont want so send it to california any more i probable gonna close this page and stared looking for onothe seller how can give fair prices
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Review
#1606508 Review #1606508 is a subjective opinion of poster.

Contact Rockauto Customer Service

Website:
Mailing Address:
6418 Normandy Lane, Suite 100
Madison, Wisconsin 53719
United States
Phone:
(608) 661-1376
All Rockauto Contacts

Rockauto Products and Services Reviews

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Rockauto review in La Crescenta, California: They suck!

Return policy is a joke. Part says it will fit my car and it does not. Holes do not lineup on trans mount. They say it is no ones fault and will only refund 1/2 the shipping cost on their error. No customer service number. *** company. Will never order from them again.
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#1570760 Review #1570760 is a subjective opinion of poster.