Nieuwegein, Utrecht
100% full Not resolved
1.5
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Turnaround Time
Website
1 comment

I live in Holland and had a very bad experiende with RockAuto

I ordered 26 january a caliper 43018-TA0-A01 for my European Honda Accord 2009.

This part is 100% identical to Acura TSX part A1-19-B3358.

I received it on 1 february, I assembled it- it fitted 100%- and what happened.........the caliper was defective; the hand brake did not work and after I thoroughly bled the brakes there was no sufficient pressure behind the piston and the brakes failed to work. Then I replaced it with the old, worn out caliper, and everything functioned well.This means the new caliper had a factory defective so I sent a mail and the answer was that this caliper was not intended to fit for my Honda and I did not get a replacement or refund. The part was only intended for vehicles made in North America.It is wellknow in America that Acura TSX part fit 100% on European Honda Accord CU's. This are exactly the same cars.

I hereby warn every person outside the States: do never buy anything at Rockauto. You will have no warranty or replacement or refund or what so ever.So you take a big risk. With import charges included i payed 210 euro's for a defective part of which RockAuto only refunds the core (75$).Can anyone tell me if there is a consumer organisation were i can put a complaint?

BoesBergeijk wrote the review because of damaged or defective at Rockauto and attached photo s. Reviewer claimed that he or she lost $200 and wants Rockauto to issue a full refund.

The most disappointing in user's experience was way they treated me and still in business not for long. Author liked the most information on website and price. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Rockauto brake caliper for you to read. This information may help you with your purchase decision.

Had an Experience with Rockauto?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1122839

Problem not resolved. Rockauto has only credited the 75 dollars core.

Shame on them!

You May Also Like

Rockauto - Poor Dayco timing belt kit quality - no help from so-called customer service Rockauto "Bought Dayco timing belt kit WP199K1AS, as it had gaskets/ oil seals other kits lacked. Installed all seals and parts; after less than 2 weeks,the engine jumped timing, shutting down..." Read more Rockauto - Bait and Switch, I received the wrong parts! Did not fit, and parts were not like the picture. Rockauto "Bait and Switch, I received the wrong parts! Did not fit, and parts were not like the picture. 1999 MITSUBISHI ECLIPSE upper ball joints, The Ball joints were too small. I returned..." Read more Rockauto - Ordered 4 shocks for my F100 and two were already opened and two rears are different Rockauto "There return exchange wanted me to pay for them shipping me used and opened shocks and the two rear are different. I emailed and they just keep saying the same..." Read more RockAuto, rude Racists, lied about messing up shipping, slow to refund Rockauto "Paid for a part and shipping, RockAuto made a mistake and stopped shipment, then blamed Fedex, Having contracts with Fedex, My commercial account rep at Fedex was able to determine..." Read more Trobbles to get my package at FedEx Fedex "Fedex disappeared with my package I was at an academic congress and I got a business book as a gift. This company sent me the FedEx book and emailed me..." Read more Spates the Florist - DO NOT order online. Spates The Florist "I am very displeased with Spates the Florist and Garden Center. I intend not to purchase from this business again. A note of disclosure before I detail the problem I..." Read more CAMPING WORLD CEO TRIED TO RUIN ME Camping World "South Florida RV Dealer Files lawsuit against Camping World for Fraud Civil Conspiracy, Theft of Trade secrets among other things. There is a thing called fair competition and I was..." Read more Mattress Firm - Great salesman, lousy mattresses Mattress Firm "Phil Hudson, the manager of the Plymouth, MA Mattress Firm, has been wonderful and solicitously professional, trying his best to get me not only a good deal but a good..." Read more