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I bought and payed for a 1992 BMW 325i headlight switch - order number 69699838 witch never came. Rockauto then informed that they had already provided return issued MasterCard (*4597) Refund Issued September 26, 2017: $23.89 and MasterCard (*4597) Refund Issued...
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Anonymous
Anonymous

I’m still waiting on a core charge return of $250.00 they said they issued in sept and it’s still not in my account when I try to call them it sends me to this page and they d...

1.0
#1130759
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Well I was leaving work after three months of using the lower ball joints that they sent me. bought the parts on 7-23 and the ball joints the part failed on both sides. One actually dropped and the second one was on the point of popping out as well. I am a experienced...
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1.0
Product
#1130253
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Cannot access web site at all. 11/6/17
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Anonymous
timmywl

I have tried since 11-07-2017 and I cant place an order either. called customer service and what a waste of time. I'm sure we're not the only ones that cant get orders placed....

2.4
#1127542
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Rockauto - Did not know there was no one to talk to about my order

Rockauto
#1142739
They sent me wrong part. And I had to pay for their mistake
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Rockauto - Checking on order

Rockauto
#1142513
2.0
Details
I order two parts over the weekend and was checking on my order
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Rockauto - Wrong part sent

Rockauto
#1141274
3.3
Details
You guys sent wrong part.part numbers don't match
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Rockauto - Same basic experience

Rockauto
#1141070
1.5
Details
Basically like every review here horrible to non existent customer service. I had a manufacturer defect on a part I have had less than a week. They want me to pay for another part and shipping for the defective part and maybe they will refund me when the part is confirmed defective. I will never order something from them again
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
Used their application guide and ordered a part. The part is not the correct one: only has 4 connection lugs and the OEM has 5. Pointed out that the other brand item they carry , from the very same application guide, has 5 electrical contact lugs. Their response:...
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#1127200
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I ordered brake calipers/ rotors/ pads etc for my truck. Payed 130$ or so in shipping fees, it was still cheaper than going to the store. after 2 months of not receiving my parts I checked the tracking info, They had been sent back to rockauto. I had no idea my parts...
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Anonymous
LB

I also have been ordering from Rockauto and have had no problems until now.... I Ordered a door glass, using their Diagram and part number. Well they shipped the wrong piece.....

Anonymous
Anonymous

Try having your lower ball joints blow out on you going like 50 mph and wreck and almost wreck into on coming traffic. The parts they supply are faulty and ***. You are better...

1.0
I liked
  • Never buying here again
  • Will never buy from them again
I didn't like
  • Do not honour their return policy or shipping return policy
  • Refusal to fix their mistake
  • Unwillingness to accept their part in the mistake
#1126199
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i think that you should still have a way to talk to a live person for help because just online is just another way to still peoples money because if its not right who can you tell and then they charge you to send it back to them so you still not getting a full refund...
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#1125088
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ordered a rebuilt cyl head and head gasket and bolts installed cyl head when tourqueing the rocker arm studs they pulled out of the cyl head bad inserts in the heads just my bad luck they wont replace the bolts which are torque to yield and the cyl head gasket and...
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I didn't like
  • Customer service
#1124579
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The customer service is bad. Can't talk to anyone. And after you start a search for your lost part you have got to wait 5 days so they can find the part. Get a store credit that might be wrong again. I am one pissed-Off customer. They will never get any more money or...
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1.9
I didn't like
  • Customer service
#1121254
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Purchased (4) Shocks and one of them was mis-boxed. I did the Return and Exchange and delivered the part to FEDEX. Since my Shock was cut off to install the new ones, I now have a Work Truck that I can not use because I do not have a shock. I called ROCKAUTO and was...
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3.4
I liked
  • Quality and price of products
I didn't like
  • Customer service or the lack thereof
#1119976
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I ordered a slave cylinder from rock auto for my car. the mechanic installed the part as was recommended by the warranty. The part turned out to be defective and now i am left with a high bill to the mechanic and no vehicle because rock auto denies that their part is...
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1.0
I didn't like
  • Rudeness
  • Customer service and quality control
  • Way they left me hanging saying it was my problem
#1119947
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