I ordered step rails for my truck, order number 77962010. Rails came quickly but were damaged in transport. I did the return option and was told someone would contact me within a day. No one has!! I was then advised through the site to order a second set and that by...Read more
Ordered a large order of many body panels and a bumper. Order shipped in 3 shipments - 2 by Fedex, 1 by Freight. First order arrived, parts in a box with no packing material whatsoever. Obvious damage. Could not get a response from Rockauto that made any sense. No...Read more
I received the wrong part. I ordered a part (used the correct part number from Rock Auto website ) and received a totally different part number. I reordered the part ,per Rock Auto instructions, and paid another shipping charge. Upon receiving the new part I received...Read more
- Easy parts look-up
I didn't like
- Customer service and refund policy
Parts ordered Feb 3 not delivered, DHL tracking says parts tendered to USPS in a town 30 minutes from my address 4 days ago, but USPS tracking shows that they never received the parts. Can't call RockAuto b/c the number says they don't accept customer service calls at...Read more
Rockauto - Never answered my call
Part of my order came the other part is missing no one there to talk to about it.
Rockauto - For got email and order number
I forgot what email I used and my order number so I don’t l know when my order supposed to be shipped to me
Rockauto - I don't like been charged twice
Charge my twice for the same item on 2/10/2018
Rockauto - So far not good
I receive a damage part the box was damage and try to fix we take
Rockauto - Not good.
This company was always accessible by phone for any questions or problems with your car. But as usual I guess as a business grows customer service lacks. Really wish this company would bring back their customer service line who actually was a person who actually helped you while you were on the phone with them. And they didn't get rude or impatient.
Rockauto - They won't shut up to listen
I told him I sent a package back to him but I didn't have the RockAuto label on it
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