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I ordered step rails for my truck, order number 77962010. Rails came quickly but were damaged in transport. I did the return option and was told someone would contact me within a day. No one has!! I was then advised through the site to order a second set and that by...
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3.3
#1189189
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Ordered a large order of many body panels and a bumper. Order shipped in 3 shipments - 2 by Fedex, 1 by Freight. First order arrived, parts in a box with no packing material whatsoever. Obvious damage. Could not get a response from Rockauto that made any sense. No...
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2.0
#1189103
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I received the wrong part. I ordered a part (used the correct part number from Rock Auto website ) and received a totally different part number. I reordered the part ,per Rock Auto instructions, and paid another shipping charge. Upon receiving the new part I received...
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2.7
I liked
  • Easy parts look-up
I didn't like
  • Customer service and refund policy
#1188840
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Parts ordered Feb 3 not delivered, DHL tracking says parts tendered to USPS in a town 30 minutes from my address 4 days ago, but USPS tracking shows that they never received the parts. Can't call RockAuto b/c the number says they don't accept customer service calls at...
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#1188352
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Rockauto - Never answered my call

Part of my order came the other part is missing no one there to talk to about it.
3.2
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1188157
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Rockauto - For got email and order number

I forgot what email I used and my order number so I don’t l know when my order supposed to be shipped to me
#1188085
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Rockauto - I don't like been charged twice

Charge my twice for the same item on 2/10/2018
#1187170
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Rockauto - So far not good

Rockauto - So far not good
Rockauto - So far not good
I receive a damage part the box was damage and try to fix we take
Product
#1185792
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Rockauto - Not good.

This company was always accessible by phone for any questions or problems with your car. But as usual I guess as a business grows customer service lacks. Really wish this company would bring back their customer service line who actually was a person who actually helped you while you were on the phone with them. And they didn't get rude or impatient.
1.0
Details
Customer service
#1185708
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Rockauto - They won't shut up to listen

I told him I sent a package back to him but I didn't have the RockAuto label on it
5.0
Details
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
#1185693
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