Anonymous
map-marker Honolulu, Hawaii

I give the wrong year not 1991 its for a 1995 frod f150

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I This is not a complaint or anything bad to rockauto. I made a mistake when ordering my parts I give the wrong year by mistake didn't know it at the time but when I got the conformation order number by email then I look it over and realized I punch in the wrong year and all I asked before the order was pulled if can change the year to the year I needed.
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User's recommendation: I have nothing bad to say about rockauto they came true on every order I had

Anonymous
map-marker Weston, Ontario

If order was placed...

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All good with Rock Auto... I reached out for directions to make payment. My payment didn't go through at first. All is good now. I was very pleased with product delivery and service that was received. Thank you very much
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Tasim T

Looking for my credit amount to be returned to my credit card

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After my part returned , I decided to keep the money in the account for the part which was not in stock . I never got the notification about the part restock Please, I want my money back to my credit card
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Loss:
$7

Preferred solution: Full refund

Steve H Dkt

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Verified Reviewer

To buy a shift cable

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Hi I am trying to buy a shift cable for a UR 2002 ford explorer 4.6 litre V8 T bar auto 1050 mm long I ordered one from you about a week ago but I think its to suit a column shift 905610 please advise so I can purchase asap regards Steve 040648****
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Loss:
$130
Pros:
  • Fast delivery and good pricing
Cons:
  • Nil

Preferred solution: Shift cable to suit UR 2002 ford explorer 4.6 litre V8 T bar Auto 1050 long

User's recommendation: Yes great company to deal with

Marcos F Xyi

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Verified Reviewer

Order

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I just put the order but need to cancel but doesn't allow me to cancel one part order #25498**** please cancel part
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Pros:
  • Great price

Preferred solution: Full refund

Ronald M Tsp

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Verified Reviewer

Shipping

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My part was shipped from Anaheim CA. I live next door in NV. You used FedEx. I ordered a part for my car because it went out. I ordered it from you because I get it quickly. Not this time, it left Anaheim and went to Salt Lake. ( normal) But then it went to Florida! Guess we're it's got to go to get to me...Salt Lake. I should have had it last Saturday, now I'll be lucky to see it this coming Saturday. I think you should find someone else to ship with. Just saying.
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Pros:
  • Rock auto is great
Cons:
  • Fedex shipping constant incompetence

Preferred solution: Deliver product or service ordered

Sophia L Joy

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Verified Buyer
|

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Verified Reviewer

I got half part

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RockAuto - I got half part
RockAuto - I got half part - Image 2
RockAuto - I got half part - Image 3
RockAuto - I got half part - Image 4
my order confirmation number is 25334****, only the 2020 charger Door Lock Switch has problems, Im not sure whats ur picture online. I got 1 of them, but the one I got not what I need. I have some pictures which I want to send to u guys to see too. thank u, please reply. because even I ask for refund, my problem is still not resolve yet, so I want to know exactly whats going on. thank u again. please reply.
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Loss:
$50
Pros:
  • Uploading the pictures same as u can send out to customers
Cons:
  • Uploading the pictures same as u can send out to customers

Preferred solution: 1.) Can u send me another switch? 2.) If u can't send out same like your picture, please no upload the pictures which not match what you need to send out to customer.

User's recommendation: usually we see the pictures and follow the pictures

Daniel W Rsr

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Verified Reviewer
| map-marker Durand, Michigan

Ordered, but, ordered the wrong part.

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When I tried to arrange a return their website keep rolling back to the same page, NOT, allowing me to print a return label. I submitted a help email which was answered within 24 hours. They tested the system and said it was working fine. At this, I started checking on my end. Seems my web brouser (Duck Duck Go) was blocking their site from sending the popup with the shipping label. All is good.
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User's recommendation: Rock Auto has name brand parts at a great price. I will use them in the futrue.

Anonymous
map-marker Grayland, Washington

Radiator cap housing for jeep compass sport 2012 2.4 liter

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I need the housing. Please advise so I can complete the order Antifreeze I spraying beneath the radiator cap was advised to get cap housing
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User's recommendation: Good

Anonymous
map-marker Hazen, Arkansas

Issue is resolved, my fault. I gave a old email address.

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I placed a order on the 3rd of October and didn't write the number down , now I can't find the order. I tried to look it up under the phone number and can't find it.
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Anonymous
map-marker Etobicoke, Ontario

25296**** urgent

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RockAuto - 25296**** urgent
I received my order and everything seemed fine. Thanks guys, it came on time just as promised. I'll be supporting you guys
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Richard S Mrg

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Verified Reviewer

Wrong part

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RockAuto - Wrong part
Please contact me 517-262-**** I need help with my returns to get in return right part in which I need please
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Loss:
$100
Cons:
  • Gotta make sure you know exactly what it is yu need

Preferred solution: An exchange my two cvs for the right cv

User's recommendation: Take part off fully so you know exactly what you need to get

Anonymous
map-marker Norman, Oklahoma

Damaged part

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I am requesting @ replacement of part #kyb sr4472, which I was denied due to exceeding the 30 day return policy. I was not aware of the 30 day limit, and that is my problem to be sure.

The part remained in the original box unopened in my garage until my nephew was able to install it. Unfortunately, he had to have back surgery, and hasnt been able to install them.

I took them just today to Wells Automotive in Norman, Oklahoma, and Robbie told me they were damaged. I will be happy to send you pictures of exactly what the struts look like - they remain in the original box clean and and untouched.

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User's recommendation: PC was able to reach out to Rock Auto and I was able to get a manufacturer warranty replacement strut. Their policy was 30 days and no refund. I ordered the part in July but was unable to install the part until October. PC was able to contact Rock Auto and the situation was resolved immediately.

Anonymous

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Verified Buyer
| map-marker Houston, Texas

Didn’t receive all of my funds …………

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RockAuto - Didn’t receive all of my funds …………
RockAuto - Didn’t receive all of my funds ………… - Image 2
I ordered the wrong parts it cost me $312.96 $9.28 was subject for the shipping label .. I received that part and it was the wrong one I sent it back and asked for a store credit and reorder the right one but Ive received $240.05 and the one I ordered was $252.48 and I missing some funds
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User's recommendation: Mos definitely love you guys just a lil mishaps….

Anonymous
map-marker Tampa, Florida

Did not get my part

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After contacting you, our part arrived late. We are happy because it was easy to install and it works perfectly. Thank you for having available one that we could afford.
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