Not resolved
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money
1 comment

It's being a terrible experience with the purchase of Monroe Struts from RockAuto. First there were wrong miss-matching parts in the boxes.

Once informed, they quickly sent the correct parts. Then, the left side Strut assembly that came with the original Order was a defective and RockAuto has graciously sent a refund/replacement. Again, shortly after installing the replacement part, I found out that the Strut mount that came with the assembly is defective. It started giving a noise every time the wheel is turned either way.

I took the car to the mechanic and confirmed it was the bad strut mount. This time I did not want to go through the return because all this time, I only lost money for the install/reinstall, expensive shipping of these defective parts. The important discovery is this: the strut mount that came with the original assembly is not an actual Monroe part, according to the auto shop, who all the time deals with Monroe parts. They said it is definitely not a genuine Monroe part.

I purchased a real Monroe part from a local Monroe dealer, and when it is compared to the part that pulled out from the strut assembly, it was different.

I am really, really pissed-off with this transaction and feels like I was cheated with fake parts. I have attached photos of the defective part pulled out from the Monroe Strut assembly and the picture of the package of the genuine Monroe part I purchased from a local dealer.

Product or Service Mentioned: Monroe Shocks And Struts Strut Mount.

Reason of review: Damaged or defective.

Monetary Loss: $1000.

I liked: Fast shipping, Fast shipping law price.

I didn't like: Miss-matched pats, Wrong parts, Fake parts.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

This is a prime example of why I stopped conducting business with RockAuto. They ship fast, have good prices, but too often send open box items that are missing parts (washers, bolts, nuts...), and/or defective. Decided it was no longer worth the hassle.

You May Also Like