Not resolved

This box was delivered completely messed up. When I went to drop it off at FedEx for return per the instructions of Rockauto, FedEx required me to have them repackage the shipment or they would not accept the return because the original box was so damaged.

The original box you guys shipped the order in was twice the size of the part and during shipping, it was messed up as you can see by the pictures attached. I don't think it's fair that I'm charged the return label fee in addition to the repackaging fee as your shipping department should have packaged the parts in the appropriate sized box so it didn't arrive this way. I want a refund for the amount I had to pay to send your damaged goods back!

After trying to email you guys multiple times, all you have to say is oh well then you guys block my email (see pic). THIS IS NOT A WAY TO DO BUSINESS.

Product or Service Mentioned: Rockauto Shipping Service.

Reason of review: Damaged or defective.

Company wrote 0 private or public responses to the review from Jul 19.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like