RockAuto Phone Numbers and Emails

Customer Service Number:

  • (608) 661-1376

RockAuto Email:

service@rockauto.com
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RockAuto Contact Information

RockAuto Website:

RockAuto Help Center:

Corporate Office Address:

RockAuto, LLC
6418 Normandy Lane, Suite 100
Madison, Wisconsin 53719
United States

Fax:

+1 (608) 836 5694

RockAuto Customer Service Reviews

1.3 / 5
Bad
Pissedconsumer4158085
My orders not right
1.0

Ordered don't like poor time consumed to straighten out. Poor service poor turn around poor customer service :cry: poor thing poorly on everything will never never never order from this company a...

James B Jdx
Delivery not on time
1.0

Rockauto checkout stated FedEx ground delivery 11/3/22 for extra $14.00. I paid and expected delivery today.(11/3/2022). No product. No way to contact rockauto (this company has 0 customer servic...

How to Contact RockAuto Customer Service?

Most Popular Number:

(608) 661-1376
Total calls: 53 980 Issues resolved: 675 Last call: Nov 26, 2022

Does RockAuto have a phone number?

RockAuto is exclusively an online business. They have an online self-service portal and a help center as their primary tools for customer service. As such, there is no RockAuto phone number that you can call. The company notes that their online self-service model helps them to keep their operational costs low so that they can sell car parts affordably.

How to get help from RockAuto?

The RockAuto help center is available in four languages including English, Spanish, French, and German. It can be accessed via the home page, by clicking on the “help?” button located at the middle, upper part of the page.

It provides answers to the most common issues that a customer is likely to encounter when engaging with the business. To easily find a solution to your issue, enter the relevant question on the search bar. Or, visit the specific help center category under which your question lies.

Furthermore, RockAuto has a dedicated order status and returns a self-help page on their website. Here, you can check your order status, request a change on your order, report a problem with your shipment, and get return requests.

How to track an order?

To track your order, you are required to provide your email address or phone number and your order number. If you have lost your order number, there is a section where you can provide your email address, and RockAuto will send you a list of your 10 most recent orders.
With that said, you can also write to the RockAuto email address: service@rockauto.com or message them on Twitter (@RockAuto_Parts) and Facebook.

Summary of RockAuto Customer Service Calls

54.4K TOTAL
CALLS
01:22 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call RockAuto Customer Service?

Request for Information Question:

  • “Find out where's the parts I ordered”
  • “Need help with my order”
  • “About my order”

Shipping and Delivery Question:

  • “Wrong parts arrived”
  • “Wrong shipping method”
  • “Shipping delay”

Return/ Replace Question:

  • “To return a part”
  • “Return a distrributer ordered a new one”
  • “Return”

Product/ Service Question:

  • “Defective broken part i ordered”
  • “Broken item”
  • “Exhaust Systems 2007 Ford F150”

Payments and Charges Question:

  • “Promo code”
  • “Wrong billing”
  • “Transaction concerns”

Refund Question:

  • “Late packages want a refund”
  • “Why did I only receive half refund on returned unopened boxes”
  • “Change parts with my refund”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancelar orden”
  • “Why they cancel my order.”

Website/ Application Question:

  • “Can't place order because site says my address doesn't exist”
  • “Trying to order parts and website won't complete order”
  • “I cant place an order online”

Cards Question:

  • “You dont accept our credit card for an order which you always have.”
  • “Credit card refused”
  • “Need to change card information”

Account Question:

  • “I want my money back in my account”
  • “Credit in my account”
  • “Need front leave spring shacke for a 1975 duster”

Staff Question:

  • “I need manager”
  • “Costumer Service is nonexistent, other than that it sucks They just lost another costumer”
  • “Want to speak with customer service”

Employment Question:

  • “Ordered a belt kit for my 2011 Chevy Silverado never got the AC belt can't do the job without a seatbelt”
  • “Package late and cost me a job”
  • “Bought king pin kit not enough shims to finish job”

Other Question:

  • “Needing a part”
  • “Colis non livré”
  • “Saturn ion steering wheel parts”

About

RockAuto Return Policy
To read more: https://www.rockauto.com/orderstatus
RockAuto Pros and Cons

Pros: Price, Good prices, Will never buy from them again, Great prices, Low prices

Cons: No customer service, Customer service, No customer phone service, Poor customer service when trying to get help, Not being able to speak to someone

Summary

Rockauto has been on the market since 1999. It was started by the Taylor family. The company is based in Madison, WI. It is an online parts store which carries a large selection of items. It brings customers thousands of parts from over 200 manufacturers. It sells a variety of mechanical parts like brake pads and shock absorbers and body parts like bumpers and mirrors, interior trim like door handles. Rockauto offers major assemblies like CV axles, engine long blocks, steering gears and complete transmissions. The staff of the company doesnt include any mechanic staff to provide auto repairs, but there are service manuals to help customers perform repair.

RockAuto reviews and complaints

RockAuto is ranked 44 out of 687 in Auto Parts and Accessories category

Area Served

USA, Canada, Worldwide, Europe

Payment Methods

PayPalVISAMasterCardAmerican ExpressDiscover

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