RockAuto is exclusively an online business. They have an online self-service portal and a help center as their primary tools for customer service. As such, there is no RockAuto phone number that you can call. The company notes that their online self-service model helps them to keep their operational costs low so that they can sell car parts affordably.
The RockAuto help center is available in four languages including English, Spanish, French, and German. It can be accessed via the home page, by clicking on the “help?” button located at the middle, upper part of the page.
It provides answers to the most common issues that a customer is likely to encounter when engaging with the business. To easily find a solution to your issue, enter the relevant question on the search bar. Or, visit the specific help center category under which your question lies.
Furthermore, RockAuto has a dedicated order status and returns a self-help page on their website. Here, you can check your order status, request a change on your order, report a problem with your shipment, and get return requests.
To track your order, you are required to provide your email address or phone number and your order number. If you have lost your order number, there is a section where you can provide your email address, and RockAuto will send you a list of your 10 most recent orders.
With that said, you can also write to the RockAuto email address: service@rockauto.com or message them on Twitter (@RockAuto_Parts) and Facebook.
