Rockauto Contact Information

  • (608) 661-1376

does not support this feature.

Currently you can call only US numbers.

Contact Page:

Headquarters Address:

RockAuto, LLC
6418 Normandy Lane Suite 100
Madison, WI 53719
United States

Fax:

(608) 836-5694

Other Info:

Mon - Thur 7 to 10 / Fri 7 to 9 / Sat 7 to 6 / Sun 8 to 4

Social Networks:

Summary of Rockauto Customer Service Calls

15748 TOTAL CALLS
95% SUCCESSFUL CONNECTIONS
01:25 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Rockauto to Ask about:

Request for Information:

  • “Asking a question about a fuel pump”
  • “Help with a part question”
  • “Question about fitment”

Return/ Replace:

  • “Having return problems”
  • “Trying to return multiple parts to different warehouses”
  • “Return wrong part”

Shipping and Delivery:

  • “I was told package was delivered but wasnt”
  • “Wrong delivery address”
  • “Part shipped to wrong location”

Product/ Service:

  • “I want to buy a part you said can't be ship to california”
  • “Messed up on order and run my card to many times”
  • “I'm trying to order a part an its not going thru”

Payments and Charges:

  • “I got charged for a regulator and i do not have a tracking number or a invoice from you guys!!”
  • “My order wont send but payment was made.”
  • “Was charged and they don't find my order”

Activation/ Cancellation:

  • “Wanting to now if i was getting my money back for canceling part thank”
  • “Canceled order”
  • “Did you cancel an order immediately”

Refund:

  • “I have not received my package know my refund or a r e submit of my package and you all are playing games I want somebody to call me or if I legal charges”
  • “Didn’t receive my refund”
  • “I will like to change my refund deposit account. My account on file with rockauto is no longer active. I will like to update my payment/deposit account.”

Website/ Application:

  • “Ask for a specific part I don't see on website”
  • “Cant find 1992 Ford Ranger rear tail light lenses on your website”
  • “Your website sucks”

Account:

  • “Cant log in to see if my order was placed and processed”
  • “Trying to find out about setting up an account”
  • “Cant log into my account”

Cards:

  • “Order is showing pending in bank but card was declined”
  • “I need them to put the money back on my credit card for a part i didnt need.”
  • “Money was taken off card but it said that the payment didn’t go threw”

Staff:

  • “This is my 1st time using the service, I need help in finding the parts for 2007 Mercury Milan 2.3L”
  • “Horrible service and CC Charge that should be refunded! and getting no help at this point from anyone” , Review #1309441
  • “Customer service incident”

Employment:

  • “Fuel distubor Mercedes Benz 300 e 1988”
  • “I ordered an alternator, order number 89461099. Does it come with a core charge or core return?”

Other:

  • “Air intake hose for a 1996 acura tl”
  • “Cat”
  • “Defective parts”

Rockauto Rating Stats

2.5 out of 5 stars
based on 1034 reviews
See all 2463 reviews reviews

Rating stats

  1. 345 reviews
  2. 215 reviews
  3. 202 reviews
  4. 135 reviews
  5. 137 reviews

Rating trend

About Rockauto

Top 5 Rockauto Services

Shipping Service, Customer Care, Receptionist

Top 5 Rockauto Products

Website, Coupon, Account, Catalogue

Top 5 Likes about Rockauto

Price, Will never buy from them again, But then who cares when its the wrong part, Prices and selection and ease of finding parts, I will never use them again

Top 5 Dislikes about Rockauto

Customer service, Refund policy for defective item, Unwillingness to accept their part in the mistake, Service, No customer service

Summary

Rockauto has been on the market since 1999. It was started by the Taylor family. The company is based in Madison, WI. It is an online parts store which carries a large selection of items. It brings customers thousands of parts from over 200 manufacturers. It sells a variety of mechanical parts like brake pads and shock absorbers and body parts like bumpers and mirrors, interior trim like door handles. Rockauto offers major assemblies like CV axles, engine long blocks, steering gears and complete transmissions. The staff of the company doesnt include any mechanic staff to provide auto repairs, but there are service manuals to help customers perform repair.

Rockauto reviews and complaints

Rockauto is ranked 12 out of 336 in Auto Parts and Accessories category

Area Served

USA, Canada, Worldwide, Europe

Payment Methods

PayPalVISAMasterCardAmerican Express

Edit Description

Rockauto Stats

Filter Reset Filter by range.
Level of detail.

Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

Compare Rockauto to

i

Products and Services Sold by Rockauto

Write a review
Do you have something to say about Rockauto? What happened? What can we help you with?
Submit review Don't show this popup