Rockauto Customer Service
Contact Rockauto
- (608) 661-1376
Website:
Email:
Headquarters Address:
Fax:
Other Info:
Mon - Thur 7 to 10 / Fri 7 to 9 / Sat 7 to 6 / Sun 8 to 4
Social Networks:
Summary of Rockauto Customer Service Calls
Customers Contact Rockauto to Ask about:
Return/ Replace:
- “Unabke to print return label”
- “Return wrong ordernumbet”
- “Part doesn't fit but couldn't get return label”
Shipping and Delivery:
- “Need help tracking my order”
- “Check on part delivery”
- “Material not delivered”
Payments and Charges:
- “Charged my card”
- “Verify if an order was charged but never went through”
- “To change a payment”
Refund:
- “Engine core refund”
- “Refund for faulty parts”
- “Help with order refund”
Cancellation:
- “Need to cancel order”
- “Gotta cancel a part”
- “I need to cancel an order, and use the money for storage credit.”
Product/ Service quality:
- “Broken item”
- “Broken ignition coil”
- “My second order does not show in your system”
Website/ Application:
- “Wrong parts Not as described on website”
- “Im not receiving the part shown on the website”
- “Website billing error.”
Account:
- “My account was debited five times”
- “Not letting me log in to my account to place order”
- “Ask about commercial account”
Cards:
- “I want to make sure that I get the right part for a card that I”
- “I am haveing trouble paying with my bank card and there is plenty of money there.”
- “I cant buy with my card”
Staff:
- “Customer service incident”
- “Customer service”
- “Cannot place order as your service does not accept my visa”
Other:
- “Pressure plate for a 1991 Acura Legend 3.2 CL transmission”
- “Need a trunk lid for 2017 sonic.”
- “Swap parts out”
About Rockauto
Pricing, Will never buy from them again, Part availability, Cheap price, Website
Refund policy for defective item, Unwillingness to accept their part in the mistake, Return policy for defective parts, Inexperienced customer service staff, Wrong parts in box right part number
Rockauto has been on the market since 1999. It was started by the Taylor family. The company is based in Madison, WI. It is an online parts store which carries a large selection of items. It brings customers thousands of parts from over 200 manufacturers. It sells a variety of mechanical parts like brake pads and shock absorbers and body parts like bumpers and mirrors, interior trim like door handles. Rockauto offers major assemblies like CV axles, engine long blocks, steering gears and complete transmissions. The staff of the company doesnt include any mechanic staff to provide auto repairs, but there are service manuals to help customers perform repair.
Rockauto is ranked 17 out of 75 in Auto Parts and Accessories category
USA, Canada, Worldwide
Where Reviews Came From
- Madison, Wisconsin, United States
- New York, New York, United States
- Atlanta, Georgia, United States
- San Diego, California, United States
- Las Vegas, Nevada, United States
- Baltimore, Maryland, United States
- Wichita, Kansas, United States
- San Francisco, California, United States
- Ashburn, Virginia, United States
- Hauppauge, New York, United States
Rockauto Stats
Number of Reviews
Number of Comments
Number of Calls
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