Contact RockAuto Customer Service
RockAuto Phone Numbers and Emails
Customer Service Number:
-
(608) 661-1376
RockAuto Emails:
Contact Information
RockAuto Website:
RockAuto Help Center:
Corporate Office Address:
Fax:
RockAuto Customer Service Reviews
I bought a Walmart green dot card,put 200.00 on it. Found the fuel pump I needed, thought I ordered it, then told card wouldn't go through.
Green Dot says contact who I ordered from which is rockauto. So where is my pump. The total price was 90 some dollars, but I have 5.95 left on card. So where is my damn money.
No parts and no money. Can't get any decent person to make since.
I ordered a part ,was charged for the part,never received a confirmation number, couldn't get in contact with customer service, no kind of response, trying to get a refund, very bad business
How Good is RockAuto's Customer Service?
Summary of RockAuto Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call RockAuto?
Request for Information Question:
- “How to get a return tracking number”
- “About my order”
- “Need help with order”
Shipping and Delivery Question:
- “Missing package”
- “Wrong part confusion”
- “I sent back part still have not got my refund”
Return/ Replace Question:
- “Return faulty alternator for refund”
- “Return alternator”
- “I want to return core for deposit refund”
Product/ Service Question:
- “Warranty”
- “My part is defective”
- “Warranty Exchange”
Payments and Charges Question:
- “Payment issuses”
- “See if they still ship if I do payment plan”
- “Fraudulent charges”
Refund Question:
- “I need my refund”
- “My refund was not giving to me after I sent the parts back never opened”
- “Refund concern”
Activation/ Cancellation Question:
- “Cancelled items”
- “I NEED TO CANCEL MY ORDER”
- “Cancel order”
Website/ Application Question:
- “Website said uou had 2 brake drums, so I placed the order with other stuff. Then I receivef an email & a call saying an item was out of stock so I checked the email, the stock was wrong & only had 1 brake drum. I needed 2 matching brske drums”
- “Website says my $350 order number does not exist.”
- “I have a shop and I am tax exam Your website doesn't let me to do. Please help me with my tax exam ID.”
Cards Question:
- “Need to change card information”
- “To ask they accept Synchrony car care cards”
- “CN yiu use your bank card for a payment”
Account Question:
- “There are several number one it won't let me into anything it says it doesn't recognize any of the emails that I'm putting in there the part that I bought is bad I need to return it I need to find out if I can get it replaced”
- “Help on account”
- “I forgot put my apartment numbe it's 1407”
Staff Question:
- “I need a manager”
- “Their customer service. The product I ordered was wrong. Had to buy another-and now I’m out $500! It’s not been used and I can’t return it. It took a mechanic to tell me it was wrong!”
- “Would like to give prase for good service”
Employment Question:
- “Check part numbers Toyota part number is 53440-0W230 and 53450-0W190 do you have the equivalent parts on hand?”
- “401k”
- “Process 1st order so 2nd order can get paid”
Other Question:
- “To make sure my order is correct”
- “Purchased history date”
- “Problem with parts”
About
Rockauto has been on the market since 1999. It was started by the Taylor family. The company is based in Madison, WI. It is an online parts store which carries a large selection of items. It brings customers thousands of parts from over 200 manufacturers. It sells a variety of mechanical parts like brake pads and shock absorbers and body parts like bumpers and mirrors, interior trim like door handles. Rockauto offers major assemblies like CV axles, engine long blocks, steering gears and complete transmissions. The staff of the company doesnt include any mechanic staff to provide auto repairs, but there are service manuals to help customers perform repair.
RockAuto is ranked 94 out of 1156 in Auto Parts and Accessories category
USA, Canada, Worldwide, Europe
Compare RockAuto To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
