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Summary of Rockauto Customer Service Calls

8029 TOTAL CALLS
94% SUCCESSFUL CONNECTIONS
01:41 AVG CALL DURATION
1% ISSUES RESOLVED

Customers Contact Rockauto to Ask about:

Return/ Replace:

  • “Package got returned but I didn't return it”
  • “Return or exchange”
  • “Return money”

Shipping and Delivery:

  • “I paid for express shipping and you shipped it fed ex”
  • “Undelivered parts”
  • “Delivery didn't arrive”

Payments and Charges:

  • “Charges on card”
  • “Customs charge”
  • “Dhl waybill”

Refund:

  • “They did not refund my account”
  • “Engine core refund”
  • “Help with order refund”

Cancellation:

  • “Gotta cancel a part”
  • “Need to cancel order”
  • “I need to cancel an order, and use the money for storage credit.”

Product/ Service quality:

  • “Parts quality”
  • “Purchased and installed upper control arm 03 Crown Vic very noisy”
  • “Bought a radiator reservoir and it’s leaking”

Website/ Application:

  • “Wrong parts Not as described on website”
  • “Im not receiving the part shown on the website”
  • “Website billing error.”

Account:

  • “My account was debited five times”
  • “Not letting me log in to my account to place order”
  • “Ask about commercial account”

Cards:

  • “Ordered and didn't get my email but has taken my money off my card.”
  • “I want to make sure that I get the right part for a card that I”
  • “I am haveing trouble paying with my bank card and there is plenty of money there.”

Staff:

  • “Customer service”
  • “Customer service incident”
  • “Cannot place order as your service does not accept my visa”

Other:

  • “Quick question”
  • “There's 2 different sizes leaf springs for my truck”
  • “I need the price of fuel pump for a 2004 Ford explorer 4wd”

About Rockauto

Top 5 Rockauto Services

Shipping Service, Customer Care

Top 5 Rockauto Products

Website, Catalogue, Account

Top 5 Likes about Rockauto

Prices, Will never buy from them again, Part availability, I will never use them again, Cheap price

Top 5 Dislikes about Rockauto

Refund policy for defective item, Unwillingness to accept their part in the mistake, Return policy for defective parts, Inexperienced customer service staff, Wrong parts in box right part number

Summary

Rockauto has been on the market since 1999. It was started by the Taylor family. The company is based in Madison, WI. It is an online parts store which carries a large selection of items. It brings customers thousands of parts from over 200 manufacturers. It sells a variety of mechanical parts like brake pads and shock absorbers and body parts like bumpers and mirrors, interior trim like door handles. Rockauto offers major assemblies like CV axles, engine long blocks, steering gears and complete transmissions. The staff of the company doesnt include any mechanic staff to provide auto repairs, but there are service manuals to help customers perform repair.

Rockauto reviews and complaints

Rockauto is ranked 17 out of 99 in Auto Parts and Accessories category

Area Served

USA, Canada, Worldwide

Payment Methods

PayPalVISAMasterCardAmerican Express

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Number of Calls

No calls for this period.

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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