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Summary of Rockauto Customer Service Calls

10559 TOTAL CALLS
95% SUCCESSFUL CONNECTIONS
01:35 AVG CALL DURATION
1% ISSUES RESOLVED

Customers Contact Rockauto to Ask about:

Request for Information:

  • “Question 93 Toyota Camry part”
  • “Checking order”
  • “Confirmation”

Return/ Replace:

  • “Need to return parts”
  • “Return parts. No refund”
  • “I have a complicated return to talk about through PayPal”

Shipping and Delivery:

  • “Paid for two day shipping got part 5 days need refund”
  • “Because I ordered parts from y'all and I didn't receive them and now I want a refund”
  • “Why is my order not altogrther ? I expected my order to be completely delivered today”

Product/ Service:

  • “I tried to order a part and the site keeps Kickin It Back”
  • “I'm trying to order a alternator for a 2012 Chrysler 200 but you all website is acting crazy”
  • “New power steering pump came broken”

Payments and Charges:

  • “. I put my promo code in there and then get a 5% discount”
  • “Charged my card 3 times and never fully placed order”
  • “Have not received any information about my order but was still charged.”

Refund:

  • “Would like my refund back on my card instead of Credit”
  • “I placed and order for struts and wanted to know if I could get a refund”
  • “Could not use my store credit is there anyway i can get my refund put back into my bank account”

Activation/ Cancellation:

  • “Order cancelation request”
  • “Too check cancellation”
  • “Make sure an order got cancel”

Website/ Application:

  • “I ordered many parts and now all of a sudden the website doesn’t recognize my postal code”
  • “Problems with website”
  • “Your website is not working and i need to order”

Account:

  • “Check on monies in my account”
  • “Placed a order on Saturday the 15th money came out of the account order sais it has not been paid for”
  • “My account was debited five times”

Staff:

  • “This is my 1st time using the service, I need help in finding the parts for 2007 Mercury Milan 2.3L”
  • “Horrible service and CC Charge that should be refunded! and getting no help at this point from anyone”
  • “Customer service incident”

Cards:

  • “This,this,,twice,i,fill,a,cart,give,my,debit,card,get,no,result”
  • “I am haveing trouble paying with my bank card and there is plenty of money there.”
  • “I cant buy with my card”

Employment:

  • “Fuel distubor Mercedes Benz 300 e 1988”
  • “I ordered an alternator, order number 89461099. Does it come with a core charge or core return?”

Other:

  • “I want to know if the inner tie rod and the lower control arm are the same as 2006”
  • “Need starter”
  • “Wheel hub is bad again after i have ordered 2.”

Rockauto Rating Stats

2.4 out of 5 stars
based on 756 reviews
See all 1684 reviews

Rating stats

  1. 270 reviews
  2. 168 reviews
  3. 155 reviews
  4. 85 reviews
  5. 78 reviews

About Rockauto

Top 5 Rockauto Services

Shipping Service, Customer Care, Receptionist

Top 5 Rockauto Products

Website, Catalogue, Account

Top 5 Likes about Rockauto

Pricing, Will never buy from them again, I will never use them again, Website, Part availability

Top 5 Dislikes about Rockauto

Refund policy for defective item, Unwillingness to accept their part in the mistake, Shipping, Rudeness, Return policy for defective parts

Summary

Rockauto has been on the market since 1999. It was started by the Taylor family. The company is based in Madison, WI. It is an online parts store which carries a large selection of items. It brings customers thousands of parts from over 200 manufacturers. It sells a variety of mechanical parts like brake pads and shock absorbers and body parts like bumpers and mirrors, interior trim like door handles. Rockauto offers major assemblies like CV axles, engine long blocks, steering gears and complete transmissions. The staff of the company doesnt include any mechanic staff to provide auto repairs, but there are service manuals to help customers perform repair.

Rockauto reviews and complaints

Rockauto is ranked 13 out of 237 in Auto Parts and Accessories category

Area Served

USA, Canada, Worldwide, Europe

Payment Methods

PayPalVISAMasterCardAmerican Express

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Rockauto Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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