Contact Information

Rockauto Phone Numbers

  • (608) 661-1376
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Rockauto Email:

Corporate Office Address:

RockAuto, LLC
6418 Normandy Lane, Suite 100
Madison, Wisconsin 53719
United States

Fax:

(608) 836-5694

Other Info:

Mon - Thur 7 to 10 / Fri 7 to 9 / Sat 7 to 6 / Sun 8 to 4

Help in Social Networks:

Summary of Rockauto Customer Service Calls

24807 TOTAL
CALLS
71% SUCCESSFUL
CONNECTIONS
01:23 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Rockauto to Ask about:

Shipping and Delivery Question:

  • “Shipping label won’t print” , Review # 1712459
  • “Ordered wrong item”
  • “Need to correct shipping address”

Request for Information Question:

  • “About an order”
  • “Question about my return don't understand the email was sent to me”
  • “Question about a part”

Return/ Replace Question:

  • “Need to return item” , Review #1712788
  • “Return parts”
  • “Return part”

Payments and Charges Question:

  • “Double billed” , Review # 1712746
  • “Billing”
  • “Transaction concerns”

Product/ Service Question:

  • “I placed an order and it says my bank declined it but I checked my bank account and it's processing the payment for my order”
  • “Placed order and never processed”
  • “The probuct broke.”

Activation/ Cancellation Question:

  • “Cancel order”
  • “I want to cancel my orderr”
  • “I accidentally cancelled an order, trying to re order but won't let me” , Review # 1706846

Refund Question:

  • “My refund”
  • “Never refunded my money back to my account”
  • “Never got my refund”

Website/ Application Question:

  • “Was sent a part that does not work for my application. Would just like to exchange for one that does.” , Review # 1708739
  • “I can’t find the part online”
  • “If my order went through”

Cards Question:

  • “My TV is asking for a PIN number that I know that I did not put there and I'm trying to add charms to my TV but like I said it's asking for a pin code”
  • “The cards you put in my order with you name and address on them.”
  • “You took money off my card” , Review # 1702741

Account Question:

  • “My account was billed twice for the same exact order and it was only supposed to be billed once” , Review # 1707629
  • “Help with account”
  • “Money taken from my account after immediate cancellation of order.”

Staff Question:

  • “Want to speak with customer service”
  • “States you can service”
  • “Customer service”

Employment Question:

  • “Fuel distubor Mercedes Benz 300 e 1988”
  • “I ordered an alternator, order number 89461099. Does it come with a core charge or core return?” , Review # 1311849

Other Question:

  • “Wrong part confusion”
  • “Need piston 2.5 liter volvo s40 2006”
  • “Need starter The Price”

Rockauto Rating Stats

2.5 out of 5 stars
based on 1711 reviews
See all 3987 reviews

Rating trend

About

Rockauto Return Policy
To read more: https://www.rockauto.com/orderstatus
Top Rockauto Services

Shipping Service, Customer Care, Delivery Service

Top Rockauto Products

Website, Account, Coupon

Rockauto Pros and Cons

Pros: Price, Will never buy from them again, Prices, I will never use them again, Easy parts look-up

Cons: Customer service, No customer service, Return policy, Refund policy for defective item, Poor customer service when trying to get help

Summary

Rockauto has been on the market since 1999. It was started by the Taylor family. The company is based in Madison, WI. It is an online parts store which carries a large selection of items. It brings customers thousands of parts from over 200 manufacturers. It sells a variety of mechanical parts like brake pads and shock absorbers and body parts like bumpers and mirrors, interior trim like door handles. Rockauto offers major assemblies like CV axles, engine long blocks, steering gears and complete transmissions. The staff of the company doesnt include any mechanic staff to provide auto repairs, but there are service manuals to help customers perform repair.

Rockauto reviews and complaints

Rockauto is ranked 27 out of 534 in Auto Parts and Accessories category

Area Served

USA, Canada, Worldwide, Europe

Payment Methods

PayPalVISAMasterCardAmerican ExpressDiscover

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Rockauto Stats

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Number of Calls

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