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Summary of Rockauto Customer Service Calls

5541 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
01:47 AVG CALL DURATION
1% ISSUES RESOLVED

Customers Contact Rockauto to Ask about:

Return/ Replace:

  • “Can't print return core label”
  • “Help returning a part”
  • “How to return for core charge”

Shipping and Delivery:

  • “Discuss proper part an shipping”
  • “Shipping labels”
  • “Wrong item received”

Refund:

  • “Refund for faulty parts”
  • “Did not get my refund on my part that was sent back”
  • “Radiator for refund”

Payments and Charges:

  • “Did not know how to use discount number”
  • “Price Toyota Camry 4 cyl. Battery 2007 discount code MMAY5”
  • “Charges on cars”

Product/ Service quality:

  • “Broken parts was sent”
  • “Broken ignition coil”
  • “My second order does not show in your system”

Cancellation:

  • “Cancellation problem”
  • “Cancel order 1order”
  • “I want to cancel my 29th order our order”

Website/ Application:

  • “Can't find part i need on website”
  • “The website isn't working and I need to order a part”
  • “Can't find a specific part on the website need assistance”

Account:

  • “My account was debited twice”
  • “To see if they have my parts and to see if i have to be a business to order or do a account”
  • “Didn’t get a order number or anything but the money was toke out my bank account”

Cards:

  • “I want to make sure that I get the right part for a card that I”
  • “I am haveing trouble paying with my bank card and there is plenty of money there.”
  • “I cant buy with my card”

Staff:

  • “Customer service”
  • “Customer service incident”
  • “Cannot place order as your service does not accept my visa”

Other:

  • “Old parts”
  • “To see if my order has ship”
  • “Parts not in package”

About Rockauto

Top 5 Rockauto Services

Shipping Service, Customer Care

Top 5 Rockauto Products

Website, Catalogue, Account

Top 5 Likes about Rockauto

Price, Will never buy from them again, Part availability, Cheap price, Website

Top 5 Dislikes about Rockauto

Refund policy for defective item, Unwillingness to accept their part in the mistake, Return policy for defective parts, Inexperienced customer service staff, Shipping

Summary

Rockauto has been on the market since 1999. It was started by the Taylor family. The company is based in Madison, WI. It is an online parts store which carries a large selection of items. It brings customers thousands of parts from over 200 manufacturers. It sells a variety of mechanical parts like brake pads and shock absorbers and body parts like bumpers and mirrors, interior trim like door handles. Rockauto offers major assemblies like CV axles, engine long blocks, steering gears and complete transmissions. The staff of the company doesnt include any mechanic staff to provide auto repairs, but there are service manuals to help customers perform repair.

Rockauto reviews and complaints

Rockauto is ranked 7 out of 43 in Auto Parts and Accessories category

Area Served

USA, Canada, Worldwide

Payment Methods

PayPalVISAMasterCardAmerican Express

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Products and Services Sold by Rockauto