Contact RockAuto Customer Service
RockAuto Phone Numbers and Emails
Customer Service Number:
-
(608) 661-1376
RockAuto Emails:
RockAuto Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
RockAuto Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call RockAuto is 6086611376. 21% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as RockAuto may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
RockAuto Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call RockAuto is 6086611376. 21% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as RockAuto may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call RockAuto mainly because of request for information, return/ replace, shipping and delivery.
3% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact RockAuto is hr@rockauto.com. 79% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
RockAuto Website:
RockAuto Help Center:
Corporate Office Address:
Fax:
How Good is RockAuto's Customer Service?
Summary of RockAuto Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call RockAuto?
Shipping and Delivery Question:
- “Missing order”
- “Change shipping method”
- “For a cheaper shipping option”
Request for Information Question:
- “Looking for a distributor for a 91 Honda Accord EX 4 cylinder to automatic automatic”
- “Looking for a part”
- “Status of a return”
Return/ Replace Question:
- “Returning the core”
- “Return problems”
- “Need a return label”
Product/ Service Question:
- “Part broke still under manufacturer warranty”
- “Bad product labled performance”
- “Defective part”
Payments and Charges Question:
- “There is a charge on my bank account for$91. 83, I want it returned immediate immediately! I have never heard of your buisness”
- “They charge me for next day shipping and now it's not coming until 2 days I would have never payed for next if it wasn't next day”
- “Billing”
Refund Question:
- “Refund”
- “Refund my money”
- “Wrong refund”
Activation/ Cancellation Question:
- “Cancel a return”
- “Trying to cancel a order”
- “Must cancel & reorder”
Website/ Application Question:
- “I cannot download installation manual from QR Code it says site unavailable”
- “You're website said you shipped my order UPS said they have not received it”
- “Site can not sing me in with credentials. But yet it texting me ???”
Cards Question:
- “My card was charged $311.32 on October 21,2024. I should be given a answer for why this happened. Why are you not going to try to get my money back from whomever the parts were sent to. My zipcode is 35906, and I am wondering how this even happened.”
- “Wanting a gift card”
- “Someone ordered and use my credit card”
Account Question:
- “Harmonic balancer”
- “Someone is hacking your system and stealing peoples information trying to buy things”
- “Can't get on my account”
Staff Question:
- “You only had 3 spark plugs in the box. I’m not happy. Terrible service.”
- “Want to speak with customer service”
- “Ralph customer service.”
Employment Question:
- “Check part numbers Toyota part number is 53440-0W230 and 53450-0W190 do you have the equivalent parts on hand?”
- “401k”
- “Process 1st order so 2nd order can get paid”
Other Question:
- “Orden”
- “Brake booster is clocked wronh”
- “No receipt in box”
Compare RockAuto Customer Service To
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