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Contact RockAuto Customer Service

RockAuto Phone Numbers and Emails

Customer Service Number:

  • (608) 661-1376
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RockAuto Emails:

Jobs/ Career
service@rockauto.com
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How to Contact RockAuto Customer Service?

Most Popular Number:

(608) 661-1376
Total calls: 68 964 Issues resolved: 886 Last call: Nov 9, 2024

RockAuto is exclusively an online business. They have an online self-service portal and a help center as their primary tools for customer service. As such, there is no RockAuto phone number that you can call. The company notes that their online self-service model helps them to keep their operational costs low so that they can sell car parts affordably.

The RockAuto help center is available in four languages including English, Spanish, French, and German. It can be accessed via the home page, by clicking on the “help?” button located at the middle, upper part of the page.

It provides answers to the most common issues that a customer is likely to encounter when engaging with the business. To easily find a solution to your issue, enter the relevant question on the search bar. Or, visit the specific help center category under which your question lies.

Furthermore, RockAuto has a dedicated order status and returns a self-help page on their website. Here, you can check your order status, request a change on your order, report a problem with your shipment, and get return requests.

To track your order, you are required to provide your email address or phone number and your order number. If you have lost your order number, there is a section where you can provide your email address, and RockAuto will send you a list of your 10 most recent orders.
With that said, you can also write to the RockAuto email address: service@rockauto.com or message them on Twitter (@RockAuto_Parts) and Facebook.

RockAuto Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • RockAuto Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    98% phone 2% email
  • The best phone number to call RockAuto is 6086611376. 21% of customers managed to speak with a real person.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as RockAuto may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

RockAuto Website:

RockAuto Help Center:

Corporate Office Address:

RockAuto, LLC
6418 Normandy Ln., Ste 100
Madison, Wisconsin 53719
United States

Fax:

+1(608) 836-5694

RockAuto Customer Service Reviews

1.6 / 5
Poor
Mayrin Sju
After years of buying products from you, I officially will not ever buy one thing from rock auto again. I'd rather spend a little money and talk to somebody and Amazon takes things back without questi
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

after what your vendor basically ripped me off, says me a part that doesn't even exist in the box and then tries to charge me money to send it back. I was I didn't put it in the box. I ordered something in good faith to get the part and it was totally wrong so I will never shop at all again you could keep that charge shipping stick it up your ***

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Kayah Ete
It was error I tapped incorrect key.
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5.0

I was trying to get Rock Auto to change shipping address on pkg that s already shipped. I put post office box number but didn t think post office closes at lunch on Saturday when pkg will is suppose to arrive never got this done

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Tyler K Jwm
How do how do I return and return my money

I bought the wrong drive shaft and I'm trying to return it so I can get my money back from it and get the other one that I need

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Jeffrey S Nkj
RockAuto screwed up my order
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

The company could give me a call back to resolve my problems with rockauto's *** poor customer service, everything they want done is on computer I need to speak to a human not no damn computer. RockAuto if you're listening you can reach me my name is Jeff Spradlin and my number is 513-893-**** home phone number and cell number is 513-678-****, I expect to hear from you don't be dicking me around!

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How Good is RockAuto's Customer Service?

Mckaela Dqo
Mckaela Dqo
Feels Disappointed | Oct 27, 2024

It’s difficult to describe because Rock Auto, for all intents and purposes, has no customer service department They have no direct chat either. All they have is an endlessly vague menagerie of boiler plate cut and paste answers in the “Customer help prortal”. My problem was I made a mistake entering the wrong zip code and then consequently the wrong city as well. I did not notice this until I read my confirmation email. By that time the package was already in motion and apparently modifying or editing an address whilst said package is on the move is more difficult than fractal geometry! FedEx, upon my contacting them told me that I could not request that the package be held at hub, that request needed to come from the sellers customer service dept. (are ya seeing where this is going?). I explained the seller HAS NO CUSTOMER SERVICE DEPT. and therefore it’s logistically impossible for that request to happen. To no avail. I have 3 emails out to RA none of which have.been answered but I remain diligent. RockAuto claims they have these practices in place to ensure they keep prices low. And they do have low prices. But at what cost? In this case the price is my sanity. Stay away from these idiots. A call to their corporate office will result in a short condescending response of “use the customer help portal” which is the biggest example of putting lipstick on a pig that I’ve ever encountered. Pray for me.

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Racheal Apo
Racheal Apo
Feels Disappointed | Oct 21, 2024

It's good

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Allante Sva
Allante Sva
Feels Disappointed | Oct 16, 2024

I purchased a steering gear box for my truck pay 300 to put it on and now it is pouring fluid out of it bad part so now had to order another one and pay 300 again

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James C Qec
James C Qec
Feels Satisfied | Oct 10, 2024

i have a unique situation were the local post office will not allow Fedex to deliver to my physical address.UPS has no problem. Shipper chose Fedex instead of UPS. Now i don't know if,where,when,or how i will receive these parts.

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Barry C Qty
Barry C Qty
Feels Neutral | Oct 08, 2024

I have been using Rock Auto for years this is the second time I've gotten the incorrect part the paperwork had the correct part the part number on the box was totally different, my complaint I have to pay shipping for rock auto mistake

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Natonya Jec
Natonya Jec
Feels Satisfied | Oct 07, 2024

I was wondering, whether or not my order for my socks went through and I can't get a hold of no one to talk to about them

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Summary of RockAuto Customer Service Calls

69.4K TOTAL
CALLS
01:22 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call RockAuto?

Shipping and Delivery Question:

  • “Missing order”
  • “Change shipping method”
  • “For a cheaper shipping option”

Request for Information Question:

  • “Looking for a distributor for a 91 Honda Accord EX 4 cylinder to automatic automatic”
  • “Looking for a part”
  • “Status of a return”

Return/ Replace Question:

  • “Returning the core”
  • “Return problems”
  • “Need a return label”

Product/ Service Question:

  • “Part broke still under manufacturer warranty”
  • “Bad product labled performance”
  • “Defective part”

Payments and Charges Question:

  • “There is a charge on my bank account for$91. 83, I want it returned immediate immediately! I have never heard of your buisness”
  • “They charge me for next day shipping and now it's not coming until 2 days I would have never payed for next if it wasn't next day”
  • “Billing”

Refund Question:

  • “Refund”
  • “Refund my money”
  • “Wrong refund”

Activation/ Cancellation Question:

  • “Cancel a return”
  • “Trying to cancel a order”
  • “Must cancel & reorder”

Website/ Application Question:

  • “I cannot download installation manual from QR Code it says site unavailable”
  • “You're website said you shipped my order UPS said they have not received it”
  • “Site can not sing me in with credentials. But yet it texting me ???”

Cards Question:

  • “My card was charged $311.32 on October 21,2024. I should be given a answer for why this happened. Why are you not going to try to get my money back from whomever the parts were sent to. My zipcode is 35906, and I am wondering how this even happened.”
  • “Wanting a gift card”
  • “Someone ordered and use my credit card”

Account Question:

  • “Harmonic balancer”
  • “Someone is hacking your system and stealing peoples information trying to buy things”
  • “Can't get on my account”

Staff Question:

  • “You only had 3 spark plugs in the box. I’m not happy. Terrible service.”
  • “Want to speak with customer service”
  • “Ralph customer service.”

Employment Question:

  • “Check part numbers Toyota part number is 53440-0W230 and 53450-0W190 do you have the equivalent parts on hand?”
  • “401k”
  • “Process 1st order so 2nd order can get paid”

Other Question:

  • “Orden”
  • “Brake booster is clocked wronh”
  • “No receipt in box”

Compare RockAuto Customer Service To

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