Contact RockAuto Customer Service
RockAuto Phone Numbers and Emails
Customer Service Number:
-
(608) 661-1376
RockAuto Emails:
How to Contact RockAuto Customer Service?
Most Popular Number:
| Total calls: 69 923 | Issues resolved: 891 | Last call: Jan 22, 2025 |
RockAuto Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
RockAuto Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call RockAuto is 6086611376. 21% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as RockAuto may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
RockAuto Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call RockAuto is 6086611376. 21% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as RockAuto may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call RockAuto mainly because of request for information, return/ replace, shipping and delivery.
3% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact RockAuto is hr@rockauto.com. 80% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
RockAuto Website:
RockAuto Help Center:
Corporate Office Address:
Fax:
RockAuto Customer Service Reviews
Let a human answer the phone because you losing money that's not good for the company that's just you guys get on it but you have good customer service
They suck you need to be able to talk to someone my car has been down almost a month because I have not received my parts. You have your money I have no parts get a phone so people can call Ive always got things from you at least you could track it down Im not getting anywhere with that tracking number
There was no experience.
Nobody to help me.
No phone number for customer service.
Online ordering is confusing
How Good is RockAuto's Customer Service?
Summary of RockAuto Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call RockAuto?
Request for Information Question:
- “Looking for parts”
- “Confirmation of a parts that I’m about to pay for”
- “Order enquiry”
Shipping and Delivery Question:
- “Parts have not arrived”
- “Order extra shipping so get it the next day have not received it”
- “Avoiding my calls and my texts of my package that I didn't received in a month”
Return/ Replace Question:
- “A returned order”
- “Return part”
- “Returns”
Product/ Service Question:
- “Buying Auto parts”
- “Problem with an order”
- “Warranty”
Payments and Charges Question:
- “Payment problems”
- “To ask why I no longer receive the 5% discount code”
- “Charges on my credit card that our fraudulent”
Refund Question:
- “Refund”
- “Issued a Refund and never got it”
- “I paid for next day and it’s not going to be here today, I need my money back!!!”
Activation/ Cancellation Question:
- “Cancel and order”
- “I want to cancel a order I ant mad”
- “Cancel order”
Account Question:
- “Code pro mo”
- “My email is not recognized nor is my phone number”
- “I can't login to my account I've ordered products for many years”
Website/ Application Question:
- “Can’t order online. States looking up my address for hours.”
- “Order part that I can’t find on your site”
- “Understand site”
Cards Question:
- “My card was charged by Rock auto and I didn't order anything”
- “Someone use my ATM card without knowing me”
- “Card authorization”
Staff Question:
- “Both axles for Suzuki /1999 grand Ventura I don’t like that I have read and agree to the consumer terms of service”
- “Two thousand fifteen ack dia to noly service detection system”
- “Need customer service agent”
Employment Question:
- “Look for a job art that not on website”
- “Check part numbers Toyota part number is 53440-0W230 and 53450-0W190 do you have the equivalent parts on hand?”
- “401k”
Other Question:
- “Fuel pump front/mid tank F150 xlt”
- “My husband ordered a part never got it because of the weather”
- “Part not here”
Compare RockAuto Customer Service To
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