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4 comments

I've received the last few orders through DHL Commerce, orders have been taking entirely too long to receive. prior to the last few orders they've been shipping with FedEx which was way better or even the United States Postal Service which was actually better than now that's all had a few products that weren't very good but I guess you get what you pay for....

Product or Service Mentioned: Dhl Delivery Service.

Reason of review: Problem with delivery.

Company wrote 0 public responses to the review from Jul 15, 2017.
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HelpCenter_PissedConsumer
#1612743

In case you have problems with tracking your RockAuto order, find out how to do it here.

Anonymous
#1575858

I also have problems with dhl far too long winded to deliver,used to order on sunday and deliver by Wednesday,now order on sunday delivery 2 weeks away if im lucky absolutely shocking

Anonymous
#1421032

Totally, 7days, he’ll i could have walked it quicker. DHL remains incompatible with tracking across the carriers.

While the cost saving to Rockauto is significant, they can still remain competitive and provide good delivery service. Having worked in a very large company that went the same route, the cost savings were good for the instigators, but tough on front line order takers, and lots of pissed customers.

Anonymous
Portland, Oregon, United States #1352477

Yeah, this DHL delivery is not speedy. Nine days to from Arizona to Oregon?

The "tracking" says DHL shipped it on the 18th using USPS. On the 20th USPS still asserts that DHL has not actually delivered the package to them.

I can drive my car (except that I need parts!!) from Oregon to Phoenix and back in less time, and I'll make sightseeing stops and drive fewer than 8 hours each day. Come on people, show some urgency!

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